Persiaran Seri Alam, Masai, Johor, 81750, MalaysiaDettagli hotel
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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
3.9/5
Buono
246 recensione
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Recensioni verificate
Ubicazione4.0
Strutture e servizi3.8
Servizio3.9
Pulizia3.9
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Tutte le recensioni(246)
Recensioni positive(227)
Recensioni con foto/video(64)
Soggiorno meraviglioso!(61)
Proprietario simpatico(30)
Cibo squisito(10)
Ideale per bambini(9)
Aria condizionata così così(9)
Piscina meravigliosa(8)
Parcheggio comodo(7)
Posizione ideale(7)
Recensioni negative(19)
Sheela Naren
Camera Deluxe King
Soggiorno: dic 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 20 gen 2025
I booked a deluxe king room. Soo comfortable for 2 kids and parents. So clean.. the facilities are complete. There is a buffet. there is a clean swimming pool for children.
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Utente ospite
Camera Deluxe King
Soggiorno: nov 2024
Famiglia
6 recensione
2.7/5
Pubblicata: 29 dic 2024
Very old hotel. Needs upgrade.
Toilet must have shower screen or shower curtain.
No basic things like hand soap provided.
Carpet is old, moist and just makes the room uncomfortable.
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Risposta dalla struttura: Thank you for bringing these matters to our attention. We apologize for any inconvenience and are committed to addressing your concerns to better serve our guests.
Black74
Camera Deluxe King
Soggiorno: ott 2024
Coppia
2 recensione
1.0/5
Pubblicata: 4 dic 2024
Bad aircon. First room only warm air only. Reported to front desk. They sent technician. Comes for 1 mins says top up gas and all done. Have yo go down to front desk for room change. 2nd room ac was better but not by much. Carpet was stained and looks dirty. Toilet seat was loose. Breakfast was cold by 8.30am and bland. This will be first and last stay. To avoid.
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Risposta dalla struttura: We're truly sorry to hear that your experience didn’t meet your expectations. Our team is always committed to providing the best possible service, and it’s disappointing to learn that we fell short during your visit. We take all feedback seriously, and we’d love to understand more about your experience so we can make improvements. Please feel free to reach out directly so we can address your concerns and ensure a better experience next time. We hope to have the opportunity to serve you again and make things right.
Pau Morales
Camera Deluxe King
Soggiorno: ago 2024
Coppia
22 recensione
5.0/5
Eccezionale
Pubblicata: 28 set 2024
repeat booking. friendly staff. clean room. easy to locate. recommended.
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Risposta dalla struttura: Thank you for taking the time to share your positive experience. We're so glad you enjoyed your stay and can’t wait to have you with us again!
Joannasin16
Suite Junior King
Soggiorno: lug 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 12 ago 2024
It was a very wonderful 2 days trip with my boyfriend
The Amansari Residence Resort Hotel was very peaceful and quite
The environment is just nice for a staycation
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Risposta dalla struttura: Thank you for taking the time to share your positive experience. We're so glad you enjoyed your stay and can’t wait to have you with us again!
Utente anonimo
Camera Deluxe King
Soggiorno: dic 2024
Coppia
10 recensione
3.2/5
Pubblicata: 19 gen 2025
No concierge service upon arrival. We had to carry our luggages on our own. Receptionist told us to use the concierge trolley which i think very unprofessional for the guests to push the trolley on their own 😡 breakfast buffet was ok. Checkout process was smooth. Parking also ok.
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Utente anonimo
Suite Junior King
Soggiorno: dic 2024
Lavoro
2 recensione
3.0/5
Pubblicata: 9 gen 2025
Checked-in with one cup of ZUS coffee inside the fridge, obviously the cleaner did not clean the room thoroughly. Room amenities kind of old and worn off. Poor maintenance overall. Heard some rumours the hotel is ******* 😩 but i slept well those 2 nights
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Biophillic
Camera Deluxe King
Soggiorno: mag 2024
Solo
40 recensione
4.0/5
Molto buono
Pubblicata: 30 giu 2024
One night stay at Amansari Residence Resort. Overall okay. A bit noisy coz there's construction nearby . Variety breakfast.
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6/7
Risposta dalla struttura: Thank you for taking the time to share your positive experience. We're so glad you enjoyed your stay and can’t wait to have you with us again!
J.Jayapriyah
Appartamento Duplex
Soggiorno: nov 2024
Famiglia
1 recensione
2.0/5
Pubblicata: 30 dic 2024
The worst experience i had, previously ive stayed in this hotel twice but never experienced this kind of service at all. Totally ruined my holiday. The customer service was bad, housekeeping was poor,no way to communicate from room to reception as there was telephone but not plugged,no cable just a dummy. The wifi was horrible, Very bad service. I was with my eldery parents,unable to walk much etc and the 1st day of check in itself ruined our holiday...We waited so long nearly 2hrs to get into our room,no proper information given like which way to go or lift to take etc. The staff didn't understand English,language problems and midway they just refused to talk to me etc which i find rude and not professional. Being in the service industry and front line employees should know their work and cater to all kinds of people,not just keep quiet and walk away. Being a well known hotel with many awards,im surprised by their attitude and service. Room TV channels are limited,kitchen utensils are limited, amenities provided are limited...My stay in whole is totally wasted.
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Risposta dalla struttura: Thank you for bringing these matters to our attention. We apologize for any inconvenience and are committed to addressing your concerns to better serve our guests.
Choo Biao
Camera Deluxe King
Soggiorno: mag 2024
Coppia
3 recensione
4.0/5
Molto buono
Pubblicata: 16 giu 2024
Friendly and helpful staffs with a warm smile on their face while serving their guess.
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Risposta dalla struttura: Thank you for taking the time to share your positive experience. We're so glad you enjoyed your stay and can’t wait to have you with us again!
Jeslyn Woon
Camera Deluxe con 2 letti singoli
Soggiorno: ott 2024
Coppia
2 recensione
3.5/5
Pubblicata: 28 gen 2025
hotel is a little further away from central which is alright for me. but the room was quite run down. the floor mat wasn't well cleaned and there were stains. needs a proper maintenance. toilet was clean and all. TV is rlly old so you cant even open netflix
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br0therchen
Camera Deluxe King
Soggiorno: set 2024
Lavoro
3 recensione
4.0/5
Molto buono
Pubblicata: 26 ott 2024
Good location near to port. Having a balcony in each room is great. Although air conditioning can be a hit and miss in some rooms.
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Risposta dalla struttura: Thanks for the fantastic review! We're glad our hotel met your expectations. We look forward to hosting you again!
Myxvl
Camera Deluxe King
Soggiorno: dic 2024
Viaggio con amici
10 recensione
4.0/5
Molto buono
Pubblicata: 14 gen 2025
The room is so spacious. The location is quite okay in the neighbourhood.
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Utente ospite
Camera Deluxe King
Soggiorno: ott 2024
Coppia
1 recensione
4.0/5
Molto buono
Pubblicata: 6 dic 2024
suitable for anyone who want to stay, and their parking also safety esp for women
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Risposta dalla struttura: We appreciate your wonderful review! It’s great to know you had a pleasant stay. We hope to see you back soon
Cashmere
Suite Junior King
Soggiorno: feb 2024
Famiglia
15 recensione
2.5/5
Pubblicata: 1 apr 2024
I had a short stay over the weekend during Ramadhan. Booked the junior king suite. Room was dated with stained carpet and dated furnitures. Ants on the sink counter. Sofa was so used it’s sunk in so it wasn’t really comfortable sitting there. Aircon was on minimum and full blast in the room and it wasn’t cold. The living room was better so we slept with an open door hoping the colder air outside could come in the room. View was facing a new housing construction. Only 2 towels are given so if u have kids, bring ur own unless u are willing to pay rm25 per towel. One good thing about staying here is that they have a balcony which not many hotels have.
Paid for breakfast and the breakfast was very disappointing. Breakfast sahur supposed to start at 430am but food wasn’t ready on time.. they were a little late. There was white rice, 1 meat dish, omelette and 1 veggie dish, cereals, toast and some sweet bread, fruits and coffee/tea machine. 2nd breakfast sahur, late again… this time only fried bihun and omelette, toast, fruits and cereals. I asked for another type of egg and they said they don’t provide it. I expected better than this. One of the worst breakfasts we’ve had to be honest.
Location, there’s nothing there except for one restaurant across the road which opens till late. That’s about it.
All in all, I don’t think I’ll stay here again nor will I recommend to anyone.