Palais Aix Kabaj &Spa

The staff here are all very helpful and friendly. On the first day I was told this is my second home and I could relax as I wished. Great pool area to sit by and a rooftop terrace garden with a nice view of the tops of the Medina. Highly recommend.

這地方的確糟糕，我不重複其他一分評測的內容。我提前3個月前攜程定了兩間房，英文版的入住證都發了。客棧經理囉嗦了老半天説前任沒接受第二間房間的訂單，衹能給我一間房，並且加床每天收25歐元。 幸好我能聯繫上攜程客服。既然沒法定多一間房間，攜程馬上給我退掉第二個訂單，全額退款，也把錢轉到我的錢包替我服了加床的費用。我是十幾年的攜程用户，再次對這家的服務和信任度有信心。 那三晚住的不是很舒服，毛巾舊舊的、洗髮水也不太敢用、床單也不是很乾凈。早餐做的又慢又不好吃，建議自己在古鎮吃好一點。 如果定了位置在古鎮 Medina 的客棧，建議聯繫他們安排接送，起碼有他們幫你帶路拖行李。我們抵達時，應為車進不了，除了自己拖行李導航，還有陌生人“帶路”過後堅持要消費。

Sono stato qui appena un giorno intero e già odio questo posto e vorrei non aver mai messo piede in Marocco. L'hotel in cui alloggio si trova in un dedalo di vicoli in cui i taxi non ti porteranno. Le reti telefoniche locali NON funzionano. Ho anche comprato una sim locale e una esim ma niente gioia e niente google map. La reception del mio hotel mi ha fornito una copia della mappa locale che assomiglia a una brutta fotocopia di una microfiche. Per complicare le cose, la gente del posto è molto felice di offrirsi di mostrarti le indicazioni stradali e di mandarti in giro in tondo prima di passare da super amichevole a super aggressivo a meno che tu non conceda almeno 200 dirham. NON accettare alcun aiuto da queste parti. RESTA a casa o scegli altrove.

First of all we organised a car from the hotel to pick us up at the airport. After waiting for 50 minutes and making 3 attempts to contact the hotel we got our own taxi. The taxi dropped us at the entrance to the Medina which was a 30 minute walk to our hotel dragging suitcases over cobbled streets in the dark 10 pm. We had to pay a guide to get us to the hotel and when we got there he wanted €20 and was very threatening. Not a good start to our stay. The hotel manager then lied saying we hadn’t given them our flight details and another lied saying the car was there. The room was a decent size and the bed was large as described. The biggest problem was that it was very noisy, the stairs were right outside our door so no peace at all. Noisy footsteps until late at night and then starting again early in the morning. The breakfast area was also just outside our room so also a noisy area. Now to be fair they did keep apologising for not picking us up from the airport after I had to prove to them that they had confirmed my booking of their taxi and also gave us a couple of drinks each. We were do to go back to the hotel four days later for one night, our experience was so bad that we cancelled and paid the cancellation cost.

So clean , Mohamed and shahin were really helpful. Had the most amazing hammam scrub from sameera she made me feel so comfortable also rawiya and Mariam were so lovely !! All the staff are always ready to help and go out of their way to make sure you’re comfortable . Mohamed even met us outside to show us the way back to the riad . They all make you feel at home definitely recommend staying at this Riad if you’re visiting Marrakesh.

Honestly one of the best places I've ever stayed on holiday. The hotel is beautifully decorated and run by the best people I have met. Me and my partner were waited on hand and foot and whatever we desired they provided, whether it was taxis or whatever food we requested. The staff were all so polite and helpful and we have made some friends for life. I'd especially like to thank the owners Shahin & Mohammed for making sure we were always happy and satisfied and helping us understand the local currency. - We have left feeling like we are a part of their family. If you were thinking of heading to Marrakech then this is where you NEED to stay. If I could give it 10 starts I would. Thankyou so much! Cam & Taylor x

***Please read completely if you are considering staying at Riad AIX**** It is really disappointing to leave this review, but unfortunately, my partner and I had several negative experiences at Riad AIX that would make me NOT recommend others to stay here. We also don't think this is an isolated experience -- we spoke to several other unhappy guests who felt they had been cheated in some way. Scam #1: AIRPORT SHUTTLE – We booked the airport shuttle through the hotel, but the hotel did not tell us what the cost should be (actual cost is 7 euro / 70 MAD, driver charged us 20 euros, which is not a huge problem, but the hotel should tell guests the price in advance). When we arrived, the driver purposefully dropped us off a few blocks from the hotel and told us to go with another man who would take us to the hotel (5 min walk). We didn’t have internet to guide us, or we would have walked ourselves. When we arrived, the other man (not associated with the hotel) asked for additional money. I tried to say NO, or finally offer him a small tip (1 euro), but he demanded 10 more euro). When I said no, he then became aggressive and started shouting at me in front of hotel staff, who did not help us to talk to the man or tell him to go away. I refused to pay, and the man and other men said “OK we will be waiting for you outside when you leave the hotel to talk about this later. We will come find you”. This was within our first hour of arriving! When I explained this to hotel reception, they did NOT take the situation seriously and instead started laughing saying it was “no big deal” and that the men “wouldn’t do anything”. Very upsetting, given that this scam seemed to be created by the hotel to exploit its guests for more money. Frustration #2: CHECK IN -- When we arrived at 6 PM, we were forced to wait 1.5 hours (90 minutes) in order to be helped by reception to be given our room key, after the first scam occurred. The reception told us our room was not clean yet (arriving at 6 pm!), and they barely apologised about this. We talked to other guests upon our arrival who were also very frustrated and unhappy because the hotel had gone into their room without permission and moved their things to another room. They also said the SAME ISSUE HAPPENED WITH THE AIRPORT SHUTTLE TO THEM, so this is clearly a scam the hotel knows about and is creating. Scam #2: DINNER -- We had dinner at the riad once, and they told us they didn’t have a dinner menu to show us (eg, with prices), but the owner at reception said he would “give us a special meal because of what happened when we arrived”. I asked the reception specifically for the price of the dinner, and he said “just 13 euro each”. The dinner was fine, typical for what might cost $10 in the Medina at a restaurant). However, when we were checking out, we were billed 30 euros PER PERSON for the dinner (not including alcohol, etc). When I asked the manager for clarification, he insisted that we “misheard” the price, and

This Hotel was our haven for our Honeymoon within the busy Medina in Marrakech. The staff were super friendly and accommodating. We stayed there for almost a week. Very well designed, calm ambiance, and with the breakfast being served at the roof deck. A dip in the refreshing swimming pool after walking all day under the heat of the sun was great! The hotel is also conveniently located, only walking distance to the square and some other tourist locations which was a good thing since my wife sprained her ankle on our first day. We availed the Hammam with Massage and it was surreal! The Masseur is very skilled and kind. She is also the one who serves the amazing breakfast. The receptionist extended his help the entire and also waited for us during our arrival although it was already too late. We highly recommend this hotel and will stay in this hotel if ever we come back to Marrakech.

Our holiday at Kabaj palais and spa was the perfect Marrakesh experience. Gorgeous room, crisp linens and wonderful breakfast. Adnan was the kindest and most generous host. Excellent hammam by Mariam.