Recensioni su La Sultana Marrakech

Risposta dalla struttura: Dear Guest, Thank you for visiting us and for sharing your experience with other travelers through this very positive review. We are looking forward to welcoming you again soon. Kind regards All the team of La Sultana Marrakech

Risposta dalla struttura: Dear Guest, Thank you for staying with us and sharing your experience with other travelers through this very positive review. Thank you for your kind words and rating the property 5/5. We are looking forward to welcoming you again soon. Kind regards All the team of La Sultana Marrakech

Risposta dalla struttura: Dear Guest, Thank you for visiting our restaurant and for sharing your experience with other travelers through this very positive review. Thank you for choosing our restaurant for your night out. We couldn’t be happier to read this was a memorable dining experience. We are glad to read that you particularly enjoyed the setting and quality of the service throughout the evening and the delicious cuisine from the Chef’s brigade. We are glad to offer two restaurants in the evening with La Table de La Sultana for gourmet dining and The Odette with a more casual experience. Thank you again for visiting us while in Marrakech and we are looking forward to welcoming you again soon. Kind regards All the team of the Restaurant

Risposta dalla struttura: Dear Guest, Thank you for taking the time to share your experience with other travelers through this very positive review. We are delighted to read that you enjoyed the hotel design, the quality of service and the quality of the food. We are glad you were able to experience the traditional hammam at the Spa. Thank you for staying with us and we are looking forward to welcoming you again soon with your family. Kind regards All the team

Risposta dalla struttura: Dear Guest, Thank you for taking the time to write a review following your recent stay. We are delighted to read that you enjoyed the hotel’s design, quality of the service and the professionalism of our staff with everyone being extremely helpful. We will share your feedback with them. Thank you again for taking the time to write a review and highly recommending our property. We are looking forward to welcoming you again soon. Kind regards, On behalf of the whole team

Risposta dalla struttura: Dear Guest, Thank you for taking the time to write a review following your recent stay with us. We are delighted to read that you had a wonderful experience at La Sultana Marrakech and that you have enjoyed the perfect location of the property and the aperitif on rooftop at the sunset time. We are also happy you found our restaurant excellent and the staff very attentive and courteous. We look forward to welcoming you again soon. Kind regards, On behalf of the whole team

Risposta dalla struttura: Dear Guest, Thank you for taking the time to write a review regarding your recent stay with us. Such positive feedback is simply the best reward we can ask for! Thank you for complimenting the professionalism of our staff and the great rooftop views. We will share your feedback with the team. We are looking forward to welcoming you again in Marrakech very soon. Kind regards All the team of “La Sultana Marrakech”

Risposta dalla struttura: Dear Guest, Thank you for sharing your impressions with other travelers. As you said, La Sultana Marrakech is all about staying in a premium location to make the most of the UNESCO listed Medina with individual and richly decorated room. The property, even though comprising of 28 rooms and suites, is a 5-star luxury hotel to enjoy 24/24 reception, 3 restaurants, 24/24 laundry service, a Spa and an array of unique tailored-made activities to do either at the hotel or in Marrakech. Our Front Desk team has suggested to assist during you stay but they missed this opportunity as you answered that you knew very well the destination and that you had set your plans in advance. We are really pleased when guests get to know the destination like you did. Our team is here to make your stay memorable, but they do not insist if you do not wish to as they always stay unobtrusive. Please accept our sincere apology if you felt our team wasn’t welcoming. Our team is dedicated to our guests’ happiness, and they receive great feedbacks in reviews. We are sorry that you haven’t brought your concerns to us. The breakfast is completed with a menu to order additional cold and hot dishes ‘à la minute’, on top of the buffet that includes homemade pastries, different kinds of bread, juices, fresh & dry fruits, the tart of the day, a platter of local cheese and ham. There are many items to order in the menu such as fresh eggs, porridge, pancakes... The menu is also published on our website but we would be happy to hear about what other items you would recommend to add. It is true that we encountered an issue with the gym as the temperature had been extreme when you visited (summer 2022 had been hotter than usual everywhere in the world). Marrakech reached over 50/55° for several days and our A/C equipment wires on the rooftop gym had melted! We have replaced the A/C in 24hours to ensure the gym is available again for our guests. We would have been able to explain this incident and find a way to offer an alternative while this was being fixed. The swimming pool was busy, this is also explained by the extreme heat. The best season to visit Marrakech is from Autumn to Spring, where most guests are wandering around in the Medina and the swimming pool doesn’t get as busy. I don’t know if you had a chance to use it but we also have a splash pool on the rooftop with many more sunbeds. We would like to add that the décor is authentic where artisans used decorative arts like zellige, tadelackt, white plaster, bricks with traditional construction tools to offer a true Moroccan design. We have added modern features to ensure our guests comfort in the room is optimal. We would be glad to know what exactly your found westernized which seems something negative in your review. We regret we haven’t been in contact before your journey to explain how it is and haven’t been aware of your disappointments. Feel free to stay in contact with us gmanager@lasultanamarrakech.com Kind reg