JW Marriott Marco Island Beach Resort

Just recently stayed at JWMarriot at Marco Island. (March 12-15) Reserved two rooms that were supposed to be Kings with pullout bed. When we arrived and checked in we had two king rooms with no pullout bed. We had our grandchildren with us and we needed the pullout beds. Hotel agreed to provide roll out bed but very uncomfortable and not what we paid for. I have requested a refund

Friendly and incredibly kind staff. Food choices were excellent. Proximity to the beach is unbeatable! The pools were beautiful. I would suggest more serving staff around the pool. It took quite a while to order something.

First of all, let me just say that I tried very hard to find something negative to say because this place is absolutely perfect. Since it’s so amazing, I’ve decided to come here in addition to my go too (yelp) to share. I'm going to start off with Staff. I am well aware that Marriott has a very extensive symphony of service training that they provide all of their associates. But.... you can't train someone without the drive or the right personality. Every single person we interacted with was absolutely amazing! Shout out to Chris from the front desk and all of his team. Made checking in and out a breeze and uber helpful. The pools are amazing! they have multiple locations (one is kid free). They have a mini splash pad and a waterslide which our kids absolutely loved. First day and we happen to go to the sidebar by one of the pools and place lunch orders. This is where we met Vince. Vince is our absolute favorite human in this hotel!!!!!. Not only was he helpful and explained where everything was in great detail, he gave amazing recommendations for foods and drinks and was always , very pleasant. You can tell that he loves his job. Wish every Marriott had a Vince. Our first day there they had a foam party for the kids by the beach in the evening. Second day, they had a mermaid they brought in an addition to a bounce house and slide on the beach for the kids to use. And every night they had s'mores by the beach. whoever the activities Director is needs a raise! There is absolutely no time to do all the amazing activities these people are offering! Kudos to you guys!!!!. And thank you to the Tiki Club staff for the goodies. Our kids were beyond excited to meet, build a bear and for the gifts. The rooms were very spacious and clean. I absolutely love the bathroom layout. All of the rooms seem to have a beach view which was great. And we loved all the green lawn areas. Our kids were able to do gymnastics, and run around on. We tried a variety of different restaurants while at the hotel. Left reviews for those as well if you want to check them out. But there's not one place in this hotel, I wouldn't recommend. Also, in the morning when we went for breakfast at one of the buffet restaurants, they had a complementary full-blown coffee bar for all guests. That was amazing. Also have they awesome JW Illy bar and a bunch of other quick food options. I could honestly go on and on about all the amazing things in this hotel. But, I am sad to share one negative thing that I did fine which honestly has nothing to do with the actual hotel itself.... the beach.... Okay, hear me out... in the morning you can see the tracks of where they've raked and clean the sand by the beach. They keep this very clean and very organized. However, the water is disgusting. It was covered in this broken down, black seaweed like that looks like trash but is actual seaweed. Perhaps it's because we are from the east coast and expected the water to be the same. But, in my

My wife and celebrated our 10 year wedding anniversary at JW Marco, and we were very disappointed. We received a complimentary bottle and strawberries which was nice but they wrote happy birthday on the card instead of anniversary. Room was extremely dated and dingy. First night the fridge was making a loud humming noise keeping us up, and the A/C unit located in the bathroom ceiling was also very loud and full of dust. I complained about these things and was told maintenance will check them. Returned to the room to find a card stating the fridge was swapped out and the A/C was checked, neither was done because it was still the same noise second night. We were asked if we prefer morning or evening housekeeping which I replied morning, no house keeping was done until day 3 and when they did come they left the stained comforter on the bed that was there and just remade the bed! Pools and grounds were beautiful, food, drinks, and service at the pools and restaurants was terrible with the exception of Kane and our Bartender Sergio who was excellent. Overall I would not recommend or return, it does not match the standards for the price they charge.

This resort needs a bit of a reality check. The beach is lovely and the pools are nice but the rest of the resort leaves you wanting. The prices are sky high without a sufficient return on investment. The place is run down and in need of repairs and updating. The carpet in our room looked like it was old and dirty and the floor moldings were in terrible shape. No working bulb in the bedside lamp and black spots poorly painted over on the shower ceiling. The shower leaked on the bathroom floor and there was no fan in the toilet area. There were cobwebs in the pocket door system in the bathroom. It was obvious that some repairs had been attempted in the room but they were terribly executed. The wait staff at a couple of the eateries was rude and dismissive. The pool food delivery was nicely executed except that the delivery boy seemed to l expect a tip when the food menu clearly indicates that a 20% tip was arbitrarily charged to each order. A waiter at the establishment’s prize restaurant was argumentative and extremely rude and the food quality was not what one would expect for the price. The cashier at the cafe practically threw a bagel in a bag with some stone cold butter and acted as if serving this bagel over the counter to be toasted by the customer was a great inconvenience to her. Her look was deadly as she picked at the skin on her finger while ringing up the bill. There was a place to tip on the receipt but if you asked me, it was me that deserved the tip for cooking the food, using the stone cold butter packets myself, and putting up with her attitude. I have been to some wonderful beech resorts for less money but so much better service by far. I won’t be back.

This place gets how to treat a titanium Elite Bonvoy member! An easy, beautiful drive from Fort Myers Airport as you pull in the valet staff is there to cheerfully greet you . Check-in was superb upgraded to a wonderful Lanai suite where we were able to walk right out onto the beach. The staff here is so friendly from one end of the property to the other. They are constantly cleaning, ensuring the ambiance is perfect. Several very nice restaurants on site as well as bars. Daily cleaning of your room is much appreciated. Breakfast is provided and very yummy, also to adult beverages each evening. There's an on-site desk to set up tours we took the Airboat tour of Everglades Park don't miss that one it's fun to do. We spent one day at the spa. Wow, what an experience. Folks that work here have been here a long time and seem very happy. The sunsets here are phenomenal, and there's a nightly fire show on the beach. This Marriott property earned five stars and more!

I went to the JW Marriott on Marco Island on a solo trip for my birthday. I had the most wonderful time and the staff there made me feel so special. I booked a Gulf-facing view and it surpassed my expectations. The grounds are amazing and the beach is wonderful. You don’t have a tiny beach that you are confined to and you can walk the miles-long stretch of it. Sunsets are not to be missed. You are indeed given a beach lounge chair and umbrella as part of your stay. Yes, you do have to pay for reserved, front row, beach/pool chairs, but you’re not far from the view. Yes, the food and drinks are top price point but you are paying for quality, service and a great experience. I think it was all worth it. I work for a 115 year-old world famous luxury retail store so I know customer service. All the stuff at this resort were polished and top notch hosts. Shout out to Sia and Matthew: You made me feel like a Birthday Princess. Thank you and I cannot wait to come back. The only issue I had was that when leaving the resort, I was not asked if I self parked or valeted. It caused a bit of confusion and a line of waiting cars behind me because I was not given the appropriate card to get out of the parking lot.

DISAPPOINTING. WAY OVERPRICED for what you get. Don't expect a lounge chair at the pool- there's another upcharge for that too even though DAILY resort fee of $50 is added to already very high hotel room rates plus $40 DAILY fee just to park. Want 2 small umbrellas at the beach for your family of 4? Pay another $30 a day. Want a waffle for breakfast? STAND IN LINE FOR 23 minutes for one (& it was dry & overcooked). Both my husband & I travel a lot (Lifetime Platinum at Marriott) - we were especially infuriated that more than half the chairs at the pool need to be reserved for a fee. We couldn't even get / use lounge chairs even though we didn't see one person "renting" all the unused ones!! I also understand seaweed on their beach-front can be challenging, but every other hotel and condo had managed to get rid of it. We've never seen such a pile up on a Florida beach - yuck! Only positive at resort was pretty views from rooms and many restaurants to choose from - some with decent pricing to keep you on-site. The Spa is spacious & very nice. The arcade was a HUGE rip-off at $3 for every game including ski-ball - even my kids didn't want to spend their hard-earned money. Felt ripped-off / taken advantage of at every turn. Also, my kids have life-threatening allergies to tree nuts. I don't expect much but we couldn't use their complimentary continental breakfast since there were nuts scattered everywhere, right next to every food choice (other than cereal)! Hotel staff is more concerned about pleasing life choices for vegans. Gorman / waiter was amazing & did his best but shouldn't have to deal with daily since very small hotels get this right. We appreciate the welcome drink but we each got one coconut/punch coctail the first night - the rum was so cheap, we didn't drink more than a sip - maybe just give guests a $3 credit towards a drink of their choice. We will go back to the Hilton Marco Island - half the price and much better beach and you can actually sit somewhere at the pool. VERY DISAPPOINTED for high charges all around - just not worth it

Our family of 4 just returned from a one week stay at the JW Marriott Marco Island. We had two connecting rooms and this was our second stay at this resort. We paid a hefty price tag for these two rooms and also paid the $45 a day resort fee times two rooms. So an extra $90 a day in “resort fees”. If you want to park your car it’s $45 a day and more if you valet. The Fort Myers airport is about 50 minutes from the resort. Unfortunately, this visit was nothing like our experience last year. The JW Marriott is just not what it used to be. I agree with the previous post that the hotel is getting run down and yet they are charging exorbitant prices just to get in the door and then they nickel and dime you for everything else. First, upon check in, we were not told that after Hurricane Debbie the ocean water was not safe to swim in due to bacteria levels. We were told by local residents and then had to do our own further research online. I complained to management that it was negligent to not inform guests of the unsafe water and only after I complained signs were posted. We specifically came to this resort for the beach. We were not able to swim or enjoy the beach for the majority of our stay. The sand and water had red algae/seaweed in it and it had a strong odor. Walking along the beach….the other hotels and condos cleaned the sand for their guests. Not the case at the JW Marriott. I was shocked that a hotel making millions of dollars can’t even clean the sand for its guests. Second, the hotel is packed with locals and conference people. It is chaotic and noisy. They offer day passes and there is no minimum stay required. On the weekends the pools were packed with people and there were no chairs available except for the front row chairs that cost $25 a day per chair. Really, charging people for front row pool chairs is obnoxious. It should be first come first serve. 1/3 of the chairs are reserved. If you want to order a drink at the pool there is an automatic 20-22% tip added to everything you order. At the beach, if you want a seat in the front row and want to actually look at the ocean….you have to pay $300 for a cabana or $30 a chair. So my daily $90 in “resort fees” got me back row chairs….if I could even find them. Again at the beach an automatic 20-22% tip is added to anything you order. I purchased a bottle of Gatorade one day from the beach restaurant freezer and it was $9. Third, the hallways were noisy in the evenings. It sounded like kids running through the hallways. One evening, someone put a glass on our door handle. When we opened the door in the morning, glass shattered everywhere inside our room and in the hallway. Not a funny prank…our children could have been injured and cut by the glass. And fourth, a child pooped in the pool when it was packed and the pool had to be shut down. So we couldn’t swim in the ocean and we couldn’t swim in the pool. We were hoping that the JW Marriott would be a vacation spot we would come back