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Leggi le recensioni degli ospiti sugli hotel di Mannheim

Leonardo Hotel Mannheim City Center
4/584 Recensioni
A Grave Disappointment at Leonardo Hotel Mannheim City Center... Having made reservations for a suite at the Leonardo Hotel Mannheim City Center for our stay from April 5th to April 7th, 2024, we were looking forward to a serene weekend break. Our booking was made on January 5th, 2024, ensuring that we planned well in advance for what was supposed to be a relaxing retreat. Imagine our astonishment when, merely a week before our arrival, we were bluntly notified that no rooms were available. This abrupt notice came as a complete surprise, especially considering our early reservation and the clear communications we had with the hotel subsequently. The hotel's sheer lack of initiative in offering us any alternative or solution was thoroughly disheartening. Our booking was summarily cancelled just days ahead of our intended visit, without any prior consultation or effort to accommodate us in any way. Though they stated there would be no extra charges due to the cancellation, this scant consolation does nothing to alleviate the profound inconvenience and utter lack of professionalism we encountered. I am profoundly disappointed by this experience. The absence of service was not just poor; it was completely lacking. This incident has entirely deterred me from considering a future stay at the Leonardo Hotel Mannheim City Center, and I strongly advise potential guests to reconsider their options. The failure to demonstrate any form of empathy, understanding, or competence in customer service throughout this ordeal was not just surprising; it was unacceptable. Sadly, it is clear that this establishment does not value its guests or their experiences.
Leonardo Royal Hotel Mannheim
4.2/563 Recensioni
Hotel ubicato in ottima posizione, adiacente alla piazza giardino con la torre dell’acqua, quindi comodo per accedere al centro cittadino di Mannheim, sebbene la città non offra grandi attrattive turistiche. La sistemazione si è rivelata confortevole, con camera e bagno molto spaziosi anche se con qualche pecca di manutenzione, per esempio alcune lampadine erano bruciate. Carina la zona del bar, decisamente buono il livello del buffet della colazione, sia per quantità che per qualità dell’offerta. Un hotel che potenzialmente potrebbe ottenere anche una valutazione migliore, una volta eliminato qualche difetto, forse anche dovuto all’età della struttura. Nel complesso sistemazione più che accettabile.

Domande frequenti

Informazioni di viaggio locali

Numero di hotel2
Numero di recensioni147
Prezzo più basso60 €
Prezzo più alto490 €
Prezzo medio (fine settimana)115 €
Prezzo medio (giorni feriali)117 €