Marirena Hotel

Good service and very accommodating and helpful staff

Excellent hotel close to the beach and also very convenient for the bus stop for Heraklion and the airport. Very reach breakfast and friendly staff. Comfortable beds and very clean rooms. Everything you might need is at walking distance!!!

I arrive with my wife at about 9 AM, were told we have to wait for about 2h or more for room to be ready. Not a big deal. Left to eat and got back. Upon entering the room, we noticed it had a funny smell. The century old looking AC also was not working and was not fixed even after we complained about it. When turning on the light to the bathroom, the fan started to make a loud noise. That fan hasn’t been changed in many, many years. The noise was so bad, we had to turn off the light when entering the bathroom, especially at night when you’re tired and don’t want to hear noise. Speaking of noise, every single day, there was music from a hotel nearby up until 12 AM. From that same hotel, during daytime, you could hear continuous, non-stop LOUD music. The music was the worse, filthy mainstream music you can imagine. It’s like they purposefully gathered the worst radio “hits” from present day and several years ago and played them to drive people crazy. Now, breakfast starts at 8 AM and ends at 9 AM. But when you’re forced to go to sleep at 12 AM because of the bad and continuous music being played every day, it’s safe to say you can’t wake up at 8 AM. However, we did wake up at 8 AM a few times, to see what the included breakfast is all about. The breakfast is poor, but passable. It’s important to mention that if you don’t arrive on time for breakfast, an old guy, which I assume is the owner, will tell you off. Yes, that’s right. He won’t let you go have breakfast if you’re late. One situation that shocked me was the following: Wife went for breakfast at about 8:30, I went there at 8:52. I wanted to go inside to my wife, but the old man would not let me. He said I can wait for her on the other side. I was shocked. How can an old man tell me where and if I am allowed to check on my wife? This is crazy. Later I found out that many people were actually complaining about the old guy and how early the breakfast starts and how soon it ends. Let me tell you more about the room: It looks like crap. Tiles on the floor are old, look ugly, and all in all make you feel dirty. The room looks and feels dirty. The furniture is also very old and again, looks dirty. Our sheets have also never been changed, but on the last day. Only the sheet that we cover ourselves with was changed, like a few times. But not the sheets on which we slept on or the pillow covers. So we slept for a week on dirty sheets and pillows. Outside, at ground level, the green bushes/vegetation was sprinkled on with some kind of chemical that smelled bad. This means that you could not open your window for fresh air, because the smell of this chemical would get all inside the room. Also, at ground floor, where we stayed at, there was a whiff that would come from somewhere, and that whiff smelled like bad cheese. I was like *** is this. Also, colonies of ants can be found on the property and next to our door. The pool they have is dirty, found a lot of hair in it which got in my mouth as