Hotel in zona Haram Distance Marker makkah, Makkah

We stayed at the Jumeirah for our Umrah trip. Our room was fantastic but we were so appalled by the dining service and quality of food. At breakfast, the service is terrible. The staff are unfriendly and unhelpful and the people behind the live food stations need to smile like the gentleman on the egg station. I asked 5 times for a karak chai from the start of entering the breakfast until the end; I was there for 1.5 hours and every single person I asked was unable to get me the karak. They kept ignoring and disappearing. In the end I had to remind the waiters how long I had been waiting only to be told it had run out. I was waiting for a very long time just to be told this! In the end someone did get me the karak but it was so hard to just ask for something so simple. Also every day at breakfast the tables are not set out with the cuttlery and napkins missing. Every time I ask someone for some cutlery as there isn’t any on the table and it doesn’t get replaced but again we are always ignored and have many times helped ourselves to cutlery from other tables or the station where staff store the cutlery. We got very tired of the service here and it definitely doesn’t live up to the standards of other 5 star hotels (except the hotel and room itself). The staff are very unhelpful and the kitchen staff are awful. Having come from a hospitality background, there needs to be more structure in your kitchen and managers need to stop prioritising specific tables. All guests should be treated the same. We came to the buffet dinner and we’re looking forward to a lovely meal however the food was absolutely awful quality. The lamb shoulder was so over cooked and dry. We have never tasted anything quite like it. I have attached a picture to show the quality. It was inedible. There were literally no staff at any of the service stations. We wanted some of the grilled meat and chicken and we had searched for someone to serve it to us and he took one handful of it and put it on our plates. That is not an adequate protein portion. The portion was enough to fit a tablespoon of meat. The options were so poor. Again, no table service and no napkins and cutlery. We had to keep asking for things that should have been there. We didn’t even have water bottles and the table next to us had 5 water bottles for 2 people. We were really looking forward to the dinner but it was the worst buffet we have been to for a five star hotel. Nothing was fresh and the dessert selection was terrible too. Definitely nothing 5 star about it. The pastry was old and stale and very sweet without any flavour. It’s such a shame at such a high price which does not reflect any quality at all. We were so disappointed with the stay. We were hoping to return later this year with our family but we will have to find another hotel as this is hotel is not at the standard to bring our family to. Your location, decor, room size are amazing but your customer service and quality of food really lets you down. It is such a shame as we were really looking forward to staying here again. Best, Umar Raza

Everyone was very welcoming and adhered to our needs whenever possible. Me and my family had a comfortable stay during our visit and would 100% recommend this hotel to anyone who is thinking about coming to Saudi or umrah especially as it is a great location which is close to masjid al haram. The view was amazing and the breakfast was delicious

I guessed the price is on the higher end due to the location in the clock towers. Other then that, dont expect a high end interior as the hotel has been around for many years. Outdated interiors with not so great furnishing. Breakfast was so so. Suggest that at that kind of price visitors should consider newer hotels around the haram. The only good part is the window is overlooking a partial haram view and the service crews are all excellent.

Mi è piaciuto ogni momento del nostro soggiorno al Fairmont Clock Tower; la posizione migliore in cui soggiornare alla Mecca con un'ospitalità eccellente e un personale super disponibile. Mi piacerebbe tornarci.

I had a wonderful experience during my stay. The location was excellent, just a short walk from the Haram, especially near King Abdul Aziz Gate. The rooms were comfortable and very clean, making it a relaxing place to return to after a long day. The breakfast was decent, with a large variety of options to choose from. I also enjoyed the view of the Haram from my room. One great convenience was being able to pray in the room during busy times, as the sound of the congregation from Masjid al-Haram was played in speakers of the room that you can turn on or off according to your comfort. The only downside was that the washroom was a bit small, but overall, the stay was very comfortable.

We had a great stay in Adress Jabal Omar! We will be back soon, in sha Allah. The staff is very polite and helpful. Especially Roaa from the restaurant (standing at the reception). Such a sweet girl! They also think about people with special needs. Although there is a bus bringing you to the Haram, they also offer a taxi with a elevator for wheelchairs. There was a minus: we had a stay of 5 nights and 6 days, the breakfast was everyday for 90% the same. Which is a big no for a 5 star hotel.

Due notti di soggiorno erano solo grandi; il personale attento ma non intrusivo ha fatto la differenza: la signorina Nehal e i suoi colleghi alla ricezione, alla gestione e ai ristoranti sono tra i migliori del personale di marchi Marriot che abbia mai visto. Arrivato troppo presto per il normale controllo, ma è stato trattato nel modo migliore con un minimo di attesa e un aggiornamento. La posizione vicino al HARAM è semplicemente grande e la vista dal ristorante del 21° piano è fantastica Diversa varietà di deliziosi cibo a colazione e pranzo con personale molto cortese e buono sorriso faccia ovunque . Ci serve un ascensore per le camere, anche se grazie a tutti il dottor A Hawwari Titanium membro

L'hotel è composto da 8 torri che sembrano appartamenti. Molto alto, con molti ascensori e personale cordiale della reception nella hall. Avevamo una vista parziale della torre dell'orologio che era bella. Offrono una buona colazione a buffet, ristorante e possibilità di pranzare in camera, tuttavia, i tempi di attesa per uova e pancake sono troppo lunghi. L'hotel offre anche un servizio navetta, 5-10 minuti di attesa e che può essere maniacale durante gli orari di punta. La gente spinge e spinge per andare avanti come un uomo qualunque per se stesso, come vedresti in un paese del terzo mondo. Il servizio navetta impiega 10-15 minuti per Haram e circa 20 minuti a piedi dalla sacra moschea. La prossima volta preferirei essere più vicino alla moschea e ad una distanza di 5-10 minuti a piedi poiché per andare a pregare nella moschea è necessario essere in anticipo circa 1 ora prima se vuoi pregare davanti alla Kabaa e puoi rendere pigro andare avanti e indietro a causa della distanza e dell'attesa delle navette.

This was a good hotel, generally clean with good facilities. It is around 1km from the Haram (Kaaba). There is a free bus shuttle service which runs every 10-15 minutes to & from the Haram, which drops around 600m from the Haram. Be sure to leave early from the Hotel to reach for the prayers on time. The room was clean as well as the toilet. Hotel staff was generally friendly. There are two restaurants on levels R & H, as well as prayer room at floor PR if someone needs it.

Se cerchi un hotel a 4 stelle, non cercare da nessuna parte. Questo è il migliore che si possa ottenere. Hanno un servizio di autobus gratuito che funziona ogni mezz'ora. Ti cade a Marwa Gate. Hai 10-15 minuti a piedi per raggiungere Haram. Il tuo pick-up dallo stesso posto. Non ho avuto alcun problema per il servizio di autobus. Il servizio di navetta era abbastanza buono. L'unico fallimento è camminare verso il haram. Ho avuto mio figlio con me e lui si sforzava di camminare per ogni volta. Il cibo per l'hotel è peggio. Non mi piaceva affatto. Ho avuto il buffet per colazione e ho pagato 100 riyals. Era una peggiore esperienza alimentare. La scelta del colazione era molto limitata. In generale è un buon hotel di bilancio. Penso che si compromessi da qualche parte.