Holiday Inn & Suites Makati, an IHG Hotel

Recensioni su Holiday Inn & Suites Makati, an IHG Hotel

Holiday Inn & Suites Makati, an IHG Hotel

Glorietta Mall, Palm Dr, Makati, Metro Manila, 1224, PhilippinesDettagli hotel
Holiday Inn & Suites Makati, an IHG Hotel
Holiday Inn & Suites Makati, an IHG HotelHoliday Inn & Suites Makati, an IHG HotelHoliday Inn & Suites Makati, an IHG Hotel
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Recensioni degli ospiti

4.4/5
Molto buono
86 recensione
Recensioni verificate
Ubicazione4.6
Strutture e servizi4.1
Servizio4.4
Pulizia4.3
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Tutte le recensioni(86)
Recensioni positive(84)
Recensioni con foto/video(11)
Ottimo servizio(16)
Vicino all'area commerciale(16)
Comodo per lo shopping(15)
Soggiorno meraviglioso!(14)
Trasporti comodi(7)
Recensioni negative(2)
Junhao
Camera Standard
Soggiorno: nov 2024
Lavoro
7 recensione
5.0/5
Eccezionale
Pubblicata: 28 nov 2024
Holiday inn was just near to all the malls in the area. It was accessible and easy to get around.
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Risposta dalla struttura: Dear Junhao,Thank you for sharing your positive experience! We're delighted to know that you found our location convenient and accessible to the nearby malls. We look forward to welcoming you back for another enjoyable stay.Sincerely,Holiday Inn & Suites Makati
La Tigresa Stories
Camera Standard
Soggiorno: giu 2024
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 26 giu 2024
The hotel room is accessible to almost everything. May malapit na malls and korean store which my son loves.
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Risposta dalla struttura: Dear La Tigresa Stories,Thank you for your feedback! We're delighted to hear that you found our hotel conveniently located and that your son enjoyed the nearby mall and stores. We strive to provide a comfortable and accessible stay for all our guests. We look forward to welcoming you back soon!Best regards,Holiday Inn & Suites Makati
Utente anonimo
Camera Standard
Soggiorno: nov 2024
Famiglia
12 recensione
3.5/5
Pubblicata: 17 nov 2024
We booked 2 rooms and the rooms are dimly lighted. 1 room reading lights and HD TV stations are not working. There are 4 pillows provided in each room with firm and soft combinations. However, the pillows have seen its end of life as most of them are flat. Elevators are slow. Location can be perfect as there are a lot of shops and restaurants nearby but the traffic in area is always heavy.
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FimaRafa
Camera Standard
Soggiorno: feb 2024
Coppia
10 recensione
5.0/5
Eccezionale
Pubblicata: 1 mar 2024
It's our 2nd time here because this place is very near to malls. The hotel is connected to G4. There's a lot of restaurants nearby. Also, it's because we miss drinking their draft beer. Unfortunately, it was unavailable so we tried something else. The deep fried chicken was a bit expensive to its taste. It's very salty. It did not meet our expectation for 650 pesos. On a brighter side, the staff were helpful and friendly. They always greet you even when you're just passing by.
Traduci
Risposta dalla struttura: Dear valued guest,Thank you for choosing to stay with us for the second time and for sharing your feedback. We're glad to hear that our convenient location near malls and restaurants, as well as our connection to Glorietta 4, contributed to your decision to return. We apologize for the inconvenience regarding the unavailability of draft beer during your visit and for the disappointment with the deep-fried chicken. Your feedback regarding the pricing and taste will be shared with our culinary team for review and improvement.On a positive note, we're delighted that our staff were able to provide you with helpful and friendly service throughout your stay. We greatly appreciate your recognition of their efforts to make your experience enjoyable.We value your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future. We look forward to serving you again soon.Warm regards, Holiday Inn & Suites Makati
Utente anonimo
Camera Standard
Soggiorno: gen 2024
Lavoro
15 recensione
5.0/5
Eccezionale
Pubblicata: 19 gen 2024
The service was very awesome and excellent, all the hotel guest being treated nicely. Feel warm seeing the hotel staff always smiling and greeting the hotel guest.
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LamYvonne
1 Letto King Size Accesso Standard Lounge
Soggiorno: ott 2024
Lavoro
12 recensione
5.0/5
Eccezionale
Pubblicata: 30 ott 2024
Convenient location at Makati with nice shopping malls surrounding.
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Risposta dalla struttura: Dear LamYvonee,Thank you for your feedback! We're glad you enjoyed our convenient location in Makati and the nearby shopping options. We hope to welcome you back for another enjoyable stay soon!Sincerely,Holiday Inn & Suites Makati
Karl
1 Letto King Size Accesso Standard Lounge
Soggiorno: giu 2024
Famiglia
32 recensione
2.5/5
Pubblicata: 9 giu 2024
Dirty hotel very depressing club lounge this hotel needs closing down and a full revamp its the worst holiday inn i have ever stayed in and if you are old or disable its not possible to shower as you have to climb into a bath which is high and dangerous the carpets in the bedroom are filthy as i say this hotel needs closing down .
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Risposta dalla struttura: Dear Karl,Thank you for sharing your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear about your disappointing experience.We deeply regret that the cleanliness and condition of the hotel did not meet your expectations. Your comments about the club lounge, the bathroom accessibility, and the condition of the carpets are concerning and do not reflect the standards we strive to maintain.Please be assured that your feedback has been taken seriously. We are currently reviewing the issues you highlighted and will address them to ensure immediate improvements.We understand the importance of providing a safe and comfortable environment for all our guests, including those with mobility challenges. Your comments will be used to assess and improve our facilities to ensure they are more accessible and user-friendly.We sincerely apologize for the inconvenience and frustration you experienced. We hope you will consider giving us another opportunity in the future to provide you with the exceptional service and comfort that you deserve. Thank you for bringing these issues to our attention.Best regards,Holiday Inn & Suites Makati
WAI KI
1 Letto King Size Accesso Standard Lounge
Soggiorno: mag 2024
Lavoro
17 recensione
4.0/5
Molto buono
Pubblicata: 18 mag 2024
good location, friendly and helpful staff. Nice restaurant and close by shopping mall will rebook again
Traduci
Risposta dalla struttura: Dear YuRicky,Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us. Your feedback means a lot to us and motivates us to continue delivering excellent service. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati
Utente ospite
Camera Standard (letto a due piazze, piani superiori)
Soggiorno: apr 2024
Lavoro
13 recensione
5.0/5
Eccezionale
Pubblicata: 28 apr 2024
The hotel rooms are great and the staff is really efficient and kind. The breakfast is tasty with a lot of choice even when crowded. The swimming pool is nice.
Traduci
Risposta dalla struttura: Dear Valued Guest,We're so pleased to hear that you're happy with our service. Your satisfaction is our priority. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati
Utente ospite
Camera Standard
Soggiorno: mar 2024
Coppia
18 recensione
4.5/5
Ottimo
Pubblicata: 16 mar 2024
bed was very comfortable, breakfast spread was excellent, cr ventilation needs to be repaired, and of course service and location is the best as always
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your experience with us! We're delighted to hear that you found the bed very comfortable and enjoyed our excellent breakfast spread. We apologize for any inconvenience caused by the ventilation issue and assure you that we will address it promptly. It's wonderful to know that you appreciated our consistent excellent service and convenient location. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay. Best regards,Holiday Inn & Suites Makati
Ic3milo
Camera Standard
Soggiorno: ago 2023
Lavoro
19 recensione
4.7/5
Fantastico
Pubblicata: 1 set 2023
A very nicely located hotel at the heart of Makati and Greenbelt shopping area. Lotsa shops and restaurants around so not to worry. 2nd stay here, service of staffs were awesome. Just that the room are a little dark and cleaning of the sink can be improved.
Traduci
Risposta dalla struttura: Dear lc3milo,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites Makati.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing to stay with us.Sincerely,Holiday Inn & Suites Makati
Aemmika
Camera Standard
Soggiorno: lug 2024
Lavoro
9 recensione
5.0/5
Eccezionale
Pubblicata: 9 ago 2024
Next to Department store. A lot of near by restaurants.
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maffzi
Camera Standard (2 letti, piani superiori)
Soggiorno: feb 2024
Famiglia
2 recensione
4.5/5
Ottimo
Pubblicata: 19 mar 2024
Hotel location is very convenient. Service is good and breakfast is alao superb. Will definitely come back for another staycation.
Traduci
Risposta dalla struttura: Dear Valued Guest,Thank you for sharing your positive experience! We're thrilled to hear that you found our hotel's location convenient and enjoyed our good service and superb breakfast. We look forward to welcoming you back for another enjoyable staycation. See you soon! Warm regards,Holiday Inn & Suites Makati
alicecorinna
Camera Standard (2 letti, piani superiori)
Soggiorno: gen 2024
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 19 gen 2024
Everyone was warm, accommodating - staff were helpful, courteous. Special mention to the front desk, bell boys and security guards for being the most helpful staff. Room was nice, spacious, clean and well-ventilated. Definitely will come again.
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Arnel Cedeno
Camera Standard
Soggiorno: gen 2024
Famiglia
3 recensione
4.7/5
Fantastico
Pubblicata: 17 gen 2024
The check-in experience is smooth and fast. The front desk and porter staff are great. Great location if you want to explore the food at the malls around Makati. Everything's great, except the housekeeping staff named Karl. He managed to annoy us, ringing us every morning and asking what time exactly we were going to vacate our room. Asking us every time if he can collect our dirty laundry, forgetting to mention to us that there's an extra charge for the laundry service. We have to mind our vacation schedule to fit Karl's. But on the positive side, I admire the hotel for hiring persons with disability. Karl's Asperger's behavior is fascinating and annoying at the same time. I hope all hotels will have an open mind in hiring more staff like him, and a reminder to me as a guest to be more patient and considerate towards PWDs like Karl.
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