Oakwood Makati Avenue

I stayed at Oakwood Makati for a week, and it felt like home! The rooms are more like apartments, with all the comforts of home, including a kitchenette, and even a washing machine. The location is ideal, 20-30 minutes to Greenbelt and Glorietta, so I had no trouble finding places to eat and shop. The staff was very accommodating and made sure I had everything I needed. There’s even a nice pool and gym on-site. If you want a comfortable stay with a homey feel, Oakwood is the place to be.

Overrated hotel. We entered into I'm Hotel and taken to Oakwood. We were met with rules and regulations and told about the fines. Balcony door didn't seal well and had a bicycle lock on it. Do not stay here if you can not leave your leg high to get into the tub that has a telephone shower. It's definitely not a place I will take my elderly parents. Breakfast is limited and is with the guest from the other hotel. Your juice options are only one. All in all, it's a clean place with ridiculous traffic at entrance. High-end accommodation with a water dispenser in the hallway, so don't expect drinking water in the room. Advice bring a water bottle to collect the water.

This was undoubtedly the best service we’ve experienced from staff in the Philippines during our six years here, and we travel frequently. The reception team was the kindest and most knowledgeable we’ve encountered, and the restaurant staff during breakfast was equally impressive. Kudos to the manager for clearly prioritizing excellent staff training at the hotel! Hotel's amenieties are also exceptional - excellent, spacious rooms (studio type) even with a kitchenette; the swimming pool - really good for swimming, not the typical decorative stuff type; roof top bar with an excellent view; breakfast was nice with plenty of choices. However, we weren’t particularly fond of the surrounding area, which is dominated by pubs, bars, and related establishments. While this is beyond the hotel’s control, it makes the location less suitable for family travelers—a matter that falls under city management’s responsibility. Restaurants in the hotel need to work on the meals choices they offer. That said, the location is quite convenient, being just a 20-25 minute walk from Greenbelt, Manila’s most modern district.

The hotel is good. Breakfast is ok. It is easy to take a grab as it is well located. Gym is nice.

+++good location +++new hotel +++onsen spa +++super kind and helpful front desk people - there is a cover in front of kitchen counter and I have no idea why did they such weird things. %100 useless - need to improve breakfast (need more options) - at least for the 1st night there should be bottle water.

Very bad customer service. No one knows what there doing in the office. I hope higher management sees my message and goes ahead and lay off all the workers