MGM Cotai

It was very nice to be at MGM Cotai for our anniversary. The hotel is of good quality for both facilities and services and accesses a convenient location. Definitely worth a recommendation and will come back again.

Very well-trained hotel staff, polite & thoughtful. A pleasant stay experience.

excellent service by the staff of MGM Cotai, from the reception to the front desk. Very well service by the individual restaurants staff , including the Chinese catering 淳， and 好煱。Very helpful and nice service staff, not only rendering appropriate seats and recommending delicious but suitable dishes, according to the needs of the customers. It was difficult to obtain transportation means in the morning, but the staff , namely Richard Liu of the main lobby, has spent extra efforts to call a taxi for our aged patients. Many thanks to this gentleman and his fellow workers.

Check in computer system has error. We are told to go out for sightseeing for a moment. When we come back at 5pm. The system is not fixed. So we went to have dinner in hotel. Then when we come back at 7pm, the system has still not fixed, and we need to line up for 1 hour to check in!! The line management is awful and not professional. They even don’t have a contingency plan. I didn’t expect a 5 star international hotel will have such a problem! We originally plan to enjoy their swimming pool in the afternoon and we ended up enter the room at 8pm that the pool already closed.

check-in at 5pm and was informed that rooms not yet ready. A bit surprised and glad to know the rooms are ready before we finished checking-in. Promised fruits were not delivered to rooms though. Appreciate an alternative way to allow luggage getting through the ****** (not staying in ****** area, just passing through from one entrance to one exit) Thx

Excellent service, newer hotel, close to LRT for easier commute as basically often unable to grab taxi in Macau. Shuttle buses to gate, airport and pier. Coast breakfast also good but not cheap, should sign up for MGM membership to obtain discount.