MGM Cotai

It was very nice to be at MGM Cotai for our anniversary. The hotel is of good quality for both facilities and services and accesses a convenient location. Definitely worth a recommendation and will come back again.

Very well-trained hotel staff, polite & thoughtful. A pleasant stay experience.

excellent service by the staff of MGM Cotai, from the reception to the front desk. Very well service by the individual restaurants staff , including the Chinese catering 淳， and 好煱。Very helpful and nice service staff, not only rendering appropriate seats and recommending delicious but suitable dishes, according to the needs of the customers. It was difficult to obtain transportation means in the morning, but the staff , namely Richard Liu of the main lobby, has spent extra efforts to call a taxi for our aged patients. Many thanks to this gentleman and his fellow workers.

Check in computer system has error. We are told to go out for sightseeing for a moment. When we come back at 5pm. The system is not fixed. So we went to have dinner in hotel. Then when we come back at 7pm, the system has still not fixed, and we need to line up for 1 hour to check in!! The line management is awful and not professional. They even don’t have a contingency plan. I didn’t expect a 5 star international hotel will have such a problem! We originally plan to enjoy their swimming pool in the afternoon and we ended up enter the room at 8pm that the pool already closed.

Great hotel. Staff are very accommodating and very helpful. Rooms are clean and very functional. Swimming pool is lovely with lots of loungers and fresh water. Would definitely return to and stay at this hotel again.

Just stayed for four nights at MGM Cotai, had to add on an extra night at the last minute and the staff, particularly Shellee helped so much with this, going out of her way to make sure my room was decorated (was a celebration with friends), and making sure that notes were carefully made to assist me upon check-in. The free coach from/to the border was a huge help as well. Even after I checked out, Vincent walked my luggage for me to the shuttle area and was kind and generous. Drinks at the bar, though pricey, are really worth it. Someone is always there to help if needed and the twice daily room cleaning/turn down were so nice to have after a day exploring and when bed time came. Will be returning and bringing friends, so very happy to have this wonderful escape close to home. As a note to anyone visiting the area, convenience stores on the ***** are not easy to find or are closed, so bring cigs and snacks for times before you find a store with a taxi. Can't wait to return!