Hotel di lusso a Qingyuan

"I booked a stay at this 5 star hotel for 3 days 2 nights, I must say that the room is clean and spacious, with numerous facilities for all family members such as badminton, tennis, billard, hotspring, cycling, archery etc. Unfortunately, we were very disappointed with the service. 2 staff we encountered were constantly on their phone and not attentive at all. What really pissed us off was the incident that we put up Do Not Disturb at our door as we were taking our afternoon nap. Yet, the hotel staff called our room number. as we were asleep, we didn't pick up. Guess what. They actually called my mobile phone. Just to ask if they need to clean the room. We went to seek clarifications at the hotel reception which the reception staff at first deny they called, until we showed them the missed call number from the hotel. Then they said will feedback to their manager. At night, the manager Ms Wong called. to our disgust, she said that was their SOP! Which hotel, to say this is a 5 star hotel, that when guest put up Do Not Disturb sign, it's their SOP to call the room and worst to call guests' personal mobile phone. Isn't this an invasion of privacy, calling our personal line. This is the first time we experienced this. We never had this when we put up Do Not Disturb sign at numerous hotels we stayed before. The manager didn't sound apologetic at all but very defensive. Even to the extent that they are checking on pir safety. I was really perturbed by her comment above. To the saying goes, what really makes the difference is the heartware and service in hospitality line, not hardware which everyone can build. 预订了这家五星级酒店的三天两晚住宿，我必须说，房间干净宽敞，配备了各种适合家庭成员使用的设施，如羽毛球、网球、台球、温泉、骑车和射箭等。然而，我们对服务感到非常失望。我们遇到的两名员工一直拿着手机，根本不注意周围的情况。真正让我们恼火的是，当我们下午小睡时，我们把“请勿打扰”的牌子放在了门上，但酒店工作人员还是拨打了我们的房间号码。因为我们正在睡觉，没有接电话。猜猜发生了什么？他们拨打了我的手机。只是为了问是否需要打扫房间。我们去酒店前台寻求解释，前台工作人员起初否认他们打过电话，直到我们向他们展示了酒店的未接来电号码。然后他们说会向他们的经理反馈。到了晚上，万女士经理打电话给我们，让我们感到不满的是，她说这是他们的标准操作程序！哪个酒店，自称是五星级酒店，当客人挂出“请勿打扰”的标志时，他们的标准操作程序是打电话到房间，最糟糕的是打电话给客人的私人手机。这不是侵犯隐私吗？打我们私人电话？这是我们第一次遇到这种情况。我们在以前入住的多家酒店挂上“请勿打扰”标志时从未遇到过这种情况。 经理一点也不感到抱歉，反而显得很防卫。甚至到了要检查我们在房间是否安全的地步。她刚才的话让我很不安。俗话说，酒店业中真正起决定作用的是服务和态度，而不是每个人都能建造的硬件设施。"

"An acquaintance told me that it was okay after visiting this hotel, so I made a reservation all of a sudden. I was worried because I was not good at Chinese, but thanks to the staff named Anna, I had a lot of experience. Anna guided me in detail, which allowed my children to have a good time. I would like to visit again next time and take a rest. Thanks Anna~~^^"

"A wonderful family resort to bring kids to with a huge indoor playroom that my kids went twice to. A short walk to the safari theme park next door with a variety of animals to feed. All staff were extremely friendly and proactively tries hard when you have a question or a request."

"My family and I stayed here for two days (1 night) in early November. The whole experience was fantastic. Our good impression started with the very helpful rebooting phone enquiries to check about swimming for the children. The reception team were very helpful and polite. The setting and landscape was beautifully peaceful. The spa pools were fantastically clean and provided free water, tea and towels throughout. All staff were very friendly and attentive to our needs. Some spoke English, but all were happy to converse through the use of translation apps. I particularly want to thanks: Our restaurant host, 蔡泽旋 黄洁仪 (Bobo), who spoke excellent English and was very friendly to the children. The excellent, reception and concierge team including; Du Ming, 陈梦圆, 张永超, 雷欣, 秦梦丹"

"Great hotel! I love the facilities and the location. Amazing view of the review. However I will not return. The room is impossible to sleep in - the bed is too hard and the room is dry and extremely hot with Jo way of adjusting the temperature."

"清遠宮禾元酒店的入住體驗非常棒！前台小邱、小何、小譚的服務熱情周到，笑容親切、耐心答疑。房間寬敞明亮，裝修雅緻，床品柔軟舒適，衞生間乾濕分離且打掃得一塵不染，細節處可見用心。整體性價比不錯，無論是家庭出遊還是商務差旅都物超所值。早餐也挺豐富，9點半下樓用餐食物充足，不會去晚了就剩些殘羹冷炙了。推薦給追求品質與服務的旅友！"

"Così felice di scegliere questo hotel! Pulizia, cibo è buono, buon servizio e una piscina fantastica! Grazie! Raccomandare 👌🏼 come sorpresa è piccolo zoo in hotel 😍 i bambini erano così felici di trovarlo"

"這家酒店真的超出預期！地理位置絕佳，出門就是地鐵站，去景點和商圈都很方便。房間乾淨整潔，佈置得温馨舒適，床品柔軟親膚，一夜睡得特別香。前台小姐姐服務熱情，辦理入住退房都很高效，還貼心推薦了附近的美食。早餐種類豐富，中西式都有，味道也不錯。下次來還會選這裏！"

"Di recente ho soggiornato al Gulongxia River Hot Spring Vlog Hotel e nel complesso è stata un'esperienza fantastica. L'hotel è circondato da un paesaggio meraviglioso e vanta una grande varietà di piscine termali, perfette per scattare fotografie. Un ringraziamento speciale alle nostre governanti Mei Jin e Ke Xian: il loro servizio è stato molto premuroso e ha reso il nostro soggiorno ancora più piacevole. Inoltre, il team dei fotografi di viaggio mi ha truccato e acconciato alla perfezione, ha scattato un sacco di belle foto e mi ha lasciato dei ricordi meravigliosi. Nel complesso sono rimasto molto soddisfatto dell'esperienza!"

"Impianti: le strutture sono perfette, la piscina è molto pulita, i bambini e i bambini sono molto felici di prendersi cura dei loro bambini e delle persone di diverse età. Salute: le camere e le aree pubbliche sono pulite Ambiente: decorazione antica e elegante, il bar vicino al bar è molto elegante.La decorazione del salone e i mobili e le opere d'arte sono molto modesti. Servizi: personale entusiasta e dettagliato"