Luton Town Centre

Where do we start? Lack of pillows, tiny towels, thinnest toilet paper in the world, oh and no TV - Christmas Day evening and no TV or radio. Wasn’t even offered free wifi to compensate. Fire alarms went off around midnight, police….seriously what has happened to this hotel? No apologies from none or even an explanation. Just apathy. Hardly any sleep and more police on the way to breakfast. Breakfast was dire, especially the quality for the continental selection and the coffee was awful. Felt ill afterwards.

Avoid if you want to sleep at nite there was kids running around and screaming at 11:45 pm 1:30am and 6:30am rang reception 4 times no one answered loads of single eastern males hanging around the bar area and outside I didn’t feel safe at all very intimidated the staff was no help I tried to tell the staff about the a young child screen and banging for help but wasn’t interested very uneasy nite Food service was a waste of time I nearly went to a chip shop I had to wait so long

We travelled today to Luton and needed a quick stop for food. Tyler (the waiter in the main bar / restarunt) served us and was very friendly and he recommend nice food from the menu. Fortunately he was right and the food we had was delicious! He also gave good tips about the area and helped us navigate our way around. I would recommend premier inn in luton, and I would also suggest to avoid most of the other areas.. as they don't seem so friendly. Great customer service all round , thanks Tyler !

I stayed here on Sunday evening with five friends. We were checked in by Charles, who is an absolute asset to this hotel. Friendly, professional and exceptionally good-natured, he then became our bartender and waiter for the evening along with a lovely young lady who was equally delightful ( unfortunately I can't remember her name) Our room was perfectly adequate and very clean on the whole apart from some dead bugs on the bedside lamp (room 208) The only negative was no socket on one side of the bed. Breakfast was excellent. Freshly cooked to order and plentiful. Once again the lady taking care of us was exceptional, nothing was too much trouble. If I had cause to stay in Luton again I wouldn't hesitate to stay here again due to the lovely staff.

We had a lovely stay, but the best experience was at breakfast because the waiter Tyler attended to our every need and went above and beyond to make sure that we was ok and was very polite and even asked how we were and actually wanted to know, service with a smile Also he was working hard Definitely will be coming again