Villa le Tam Tam Boutique Hotel

Terrible Experience at Villa le Tam Tam Boutique Hotel This was the worst experience I’ve ever had at a hotel. Poor service and unprofessional staff completely ruined my stay. I stayed at the hotel from December 14-17, 2024 (4 days, 3 nights) room A3. From the very first night (December 14), I noticed that the hallway light outside my room was broken, and the bathtub had no hot water, even though the temperature outside was very cold (around 14-16°C). Since it was late, I informed the staff on duty, asking them to resolve it the next day. On the second day (December 15), I reminded the staff again at 7 a.m., but when I returned that evening, nothing had been fixed. The hallway light was still broken, and the hot water issue remained unresolved. When I questioned the staff member on duty, he told me that the hotel owner was not present and claimed he didn’t know what to do. Worse, he spoke rudely, blaming us for the hotel’s problems, saying, “No other guests have had problem like all of you.” When I asked him to contact the hotel owner to get someone to fix the problem, he refused. Given the lack of cooperation and unwillingness to resolve the issue, I contacted Trip Support, but even they couldn’t get in touch with the hotel owner. Eventually, I had no choice but to demand another room, which the staff refused to provide. That night, they only allowed us to use a bathroom in another room within the villa for a shower. On the third day (December 16), the hallway light was finally fixed, but the hot water issue in our room was still unresolved. Instead of finding a proper solution, the staff member became aggressive and told us to either shower in the staff bathroom (as shown in the attached photo) or continue without hot water. I couldn’t understand how such behavior and service were acceptable at any hotel. On the fourth day (December 17), we checked out, feeling utterly disappointed. This was truly a horrible experience. The issues with facilities were bad enough, but the rude and unprofessional attitude of the staff made it even worse. I will never stay here again and strongly advise others to avoid this hotel at all costs.

A great way to experience Luang Prabang. Cute villa with extremely friendly and helpful stuff! Close to everything :)

Staff are super friendly and helpful. Speak good English. The seating outside is comfortable and cozy. Love this place