Utente ospite
16 gennaio 2024
I’ve stayed at a lot of different home2 suites and Hilton hotels and this one is the dirtiest I’ve ever stayed at. I had the 1 bedroom king suite with a separate sitting area/pull out sofa bed. When we checked in, I had already checked in on my app and selected my room. The front desk proceeded to give me keys to a different room. When I asked, they responded with, this is the only room available. When we got into the room, the pillows for the sofa bed had a blood stain, sweat stains and several hairs on them. The kitchen counter was stained and not wiped, kitchen backsplash was plastered with several stains, carpet not vacuumed well, if at all and the bathroom floor was very dirty with several stains and hairs, which continued into the shower. The bathroom walls had several spots, splatters throughout. I called to the front desk and they switched my room. They gave me the room I had originally selected when I checked in on my app, so I guess there really were other rooms available. This room was slightly better but not much. The dirt/grime and hair continued throughout the hotel. Hallway floors were not vacuumed. The bathroom in the lobby was disgusting, with hairs and grime everywhere. I will never stay here again. For close to $200 a night, you should get a clean room.
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