Utente ospite
31 ottobre 2024
For starters, I'm not sure this hotel should be calling itself Dulles anything. It is really far away from the airport. A better geographical descriptor would be out-in-the-middle-of-nowhere, because that's exactly where this place was. Maybe that's why the shuttle doesn't appear regularly at the airport. Rather, if you need a shuttle, then you have to call and order it, and to be prepared to then wait for it to come, in my case about 37 minutes. Check-in left a lot to be desired. Not that I care to be thanked for my loyalty, which I wasn't here, but at least that establishes that they're aware of it (I'm Titanium). The girl who checked me in at this hotel said not one word that would have led me to believe she knew or cared whether I was Titanium or staying at a Marriott property for the first time in my life. That is, not only was there not the usual thank-you-for-your-loyalty BS, but there was also zero mention of any benefits. She wasn't even interested in making a proactive attempt to sell me breakfast; I guess she wanted only to get back to her cellphone. I had to ask whether I got breakfast or something as a Titanium member to elicit the slightest information in this regard. It's not a great recommendation when I've only just set foot in the hotel and already know I don't want to stay there again, but that's exactly how it was. Nothing would have changed that the next day. On the contrary, the person who was working reception when I got up (she said she was the night auditor) informed me that while she wasn't completely certain, she was fairly sure that Titanium did not get breakfast "at this Aloft". In the end, she kindly comped my breakfast (you order something from a rather limited menu), and that is nice, but if the default is no breakfast and everything else depends on the mood and character of the staff, then this is just an additional reason for me not to stay here. Although one has to place an order for a shuttle when at the airport, paradoxically, getting back to the airport doesn't work like this. I asked at 10:10 and was told the next one would leave at 11:00.
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