Zoetry Casa Del Mar Los Cabos

The hotel is quite small and appears to be understaffed. The service certainly doesn’t justify the price. The check-in process was particularly frustrating, as it took a long time and I had to keep asking for updates. When I finally got to my room, it wasn’t the one I was initially promised, and they didn’t inform me of the change until I arrived. (I tipped the staff but he gave me a worse room🤬) I tried to upgrade, but the price they quoted was 7x higher than what the travel agency had offered. When I asked to upgrade through the agency, the hotel claimed there were no rooms available, which I found hard to believe. On top of that, we had to request a toothbrush 5 times before we finally got one after 4hrs. The food service was also slow, and though the presentation of the dishes was appealing, the taste was disappointing. The hotel is spread across a large, hot area, almost like a desert, making it uncomfortable to navigate. The only highlight was the golf cart service, which was both efficient and helpful.

Staff was wonderful and grounds were well kept. The property could use an update. Food was mostly great. A few misses, but at a Mexican resort stick to the Mexican food. They do it super well!

From the moment we arrived, the person checking us in named Robert was very snarky and condescending with us. We booked our trip through ******* so we were under the impression we had already paid for half of the room. Instead of him, explaining it to us, he was very disrespectful. We were able to sort everything out, but it left such a terrible impression on us as this was our first trip to Cabo. Once we got into our room, our tub was dirty. We ended up not using it. The food takes a minimum of 40 minutes to an hour to receive your appetizer. Our first dinner there we had to wait one hour to receive the wine we ordered and to receive our first appetizer. My fiancé had proposed to me hours earlier on the beach and we had advised them that we were celebrating something special. They forgot our dessert and the food took so long, We decided to leave. When we ordered room service, they forgot to bring us our order and we fell asleep waiting. On another occasion, we ordered room service, It took two hours to receive it. The property is not that packed so we never understood why it took so long.They have three different restaurants and the only restaurant worthwhile is the pool bar restaurant. There is a server there named Erik who was incredible. He was the only saving grace in that place. The food is very basic and not worth the almost $700 a night to stay there. We were so disappointed. The stay there ruined what should have been a magical five days and being newly engaged.