Zadún, a Ritz-Carlton Reserve

Siempre muy atentos a tus necesidades, excelente lugar

We chose zadun for a romantic getaway. Our first day was ok, other than a delay in our room being ready. Don’t know why since hotel was almost empty. 20 percent occupied we found out from pool staff. Not the best. Not the worst day until we woke up at 4am with a live roach next to our bed. Called front desk and our butler. They refused to change our room. Which would have been the right thing to do. They didn’t do anything other than housekeeping cleaning the room that day. Font desk dismissed this completely. Following day more roaches appeared. Again. Not once did we see our butler to assist or front desk offer to change our room. Asked to speak to manager on duty and he refused to offer a solution. Said maybe we had left door open and that they can’t help it’s warm weather. So now we are to blame it seems for our roach infested room. Not ritz level of service or from any hotel. This is rude and ridiculous We left early. Upon checkout tried to talk to manager in duty again. Dismissed us. Would not recommend this hotel. The bad reviews online are true. They didn’t value us….. just blamed the issues of our plagued room on us! Unacceptable!

My partner and I stayed at the Zadun for a week and we can’t tell you enough how beautiful this property is. You also have so much space and privacy in this hotel, as opposed to other luxury properties in Cabo. We had meals in all restaurants and they were all exceptional. Although, I thought Humo would be my favourite and that restaurant has my lowest rating in comparison to the other restaurants in the property. I wasn’t “wowed” by their food given the price tag. The staff are so friendly and attentive. Only one observation that I make is that the staff at the spa is over attentive, at points I felt I was being followed and made me feel uncomfortable so my advice here is to also give some space to guests. Rooms and property are sparkling clean. We were lucky enough to stay in two different rooms categories and both room were immaculate. I will certainly be back!

We went to Zadun to celebrate a milestone birthday and our anniversary and let me just say that I probably read every review out there before we left and I was still just blown away by the service, the beauty of the entire resort, the food, and wonderful staff that absolutely spoiled us!!! We were upgraded to a suite and it was stunning. The asthetic of this resort is so beautiful and we loved the Mexican art, archeticture, and simple yet elegant design of our room. The indoor and outdoor shower, beautiful bathroom, outstanding closet, and the most comfortable bed I have ever slept in at a hotel were wonderful. The service we recieved during our stay was hands down the best service we have recieved at any hotel we have stayed at over the years. They think of everything from the chilled waters and suncreen at the pool to the little surprises left in your room. Our tosani (butler) Luis was outstanding and was always checking in with us. He made sure that the twice room service was done when we were away from the room and was there anytime we needed him. The food at the resort was outstanding! We had breakfast included in our rate and it was an OUTSTANDING array of choices and dishes. So much so that we didn't really need lunch. We ate at Barrio, Equis, and Humo and they were all outstanding. There were so many good choices at each restaurant we wanted to go back and try other dishes. The staff are a real stand out at the resort. We had wonderful service and they are eager to share about the resort or surrounding area. Kudos to the management here to have such a dedicated outstanding staff! They are the real shinnng stars here. We did go off property for dinner a few nights to enjoy the surrounding wonderful establishments and the town of San Jose...but we were also thrilled to come back to such an incredibly beautiful resort. It is a Ritz Carlton so prices are in check with that brand but we felt the prices were justified. The last thing my husband said as we left...."'When can we come back?" Do not hesitate to book and enjoy this gorgeous resort! CSBM

Zadun is an excellent resort! The service starts before you arrive and the rooms are immaculate. Highly recommend a stay here if you’re looking for a peaceful and relaxing trip to Cabo. We traveled here for our anniversary and cannot wait to return. The food and drinks were great; the spa was amazing. Even with a closed pool due to recent storm, it was a flawless stay.

We have stayed at other Ritz Carltons, but this was our first at a Reserve. The resort is immaculately landscaped with beautiful flowers and gardens. The room was spotless and well maintained. We had a large tastefully decorated bedroom with floor to ceiling views of the water (upper level suite) a large closet and dressing area, and huge bathroom with shower, tub, two sinks and another separate extremely large vanity. The room had a minibar with plenty of bottled water, coffee, tea and a small fridge with drinks and snacks for purchase. Our room also came with a private plunge pool and large patio with lots of spacious loungers and table and chairs. (There were some small shades for the loungers, but we would have actually preferred more shade due to the intense sun.) The outside area was private due to well placed walls etc. It actually felt like you were staying in your own private condo overlooking the ocean. The resort has a fitness center with lap pool, family pools and an adults only pool and beach access with attentive staff. The beach was closed for walking while we were there due to a recent storm that passed through a few days before our arrival, and never reopened during our stay. The resort itself showed no evidence of a storm however, with not even a branch or flower out of place. The resort has a beachfront seafood restaurant (closed during our visit), a nice grill restaurant, a lovely open air family style casual restaurant, a coffee bar with desserts, muffins, scones etc, and a beautiful cocktail bar. We ordered room service and the food was delivered promptly by the most delightful staff, and our orders were always perfect, no matter our special requests (not the norm when dining in the states). We visited the spa for a couples massage which was wonderful. We also had an hour in the private spa pool before the massages, and an hour in a private hot tub after the massages. We also scheduled the Savasana Experience (sound room treatment) at the spa, and found it not relaxing for us in the way it was designed (just our opinions). I have seen reviews mentioning that the resort was hilly, but we didn't notice this at all. We normally visit Mexico in the winter, and did find the September temps a little high for us, but did feel lucky that we had sunny days during our entire visit. We have stayed at Los Cabos before and did prefer the quiet more relaxed nature of San Jose del Cabo and Zadun. We never heard other people or noise from any other resorts. The biggest thing that we noticed about this resort however, was how we were treated by staff. We have stayed at many wonderful resorts, but noticed that the Zadun staff really could not have been better. From the drivers, housekeepers, room service and spa staff, restaurant staff and every single staff we ran into during our stay, they were just the friendliest and most helpful and attentive. They really tried to go out of their way to make sure that y

Our room smelled of sewage our entire stay. We complained and requested a change of room - hotel staff promised to do something, but nothing was ever done. We were also told that we did not need any special reservations for our stay but then were not allowed to attend Easter brunch on the property as it was full. They recommended we just go take a taxi to another hotel. Completely unacceptable service for a high end hotel. So disappointing.

Overall, this is an amazing property with arguably the best and most personal level of service I've experienced at any 5+ star hotel/resort. Room and overall property were beautiful and extremely well maintained. We had an amazing couples spa service. Food was very good (my opinion is that I would not pick or return for the food...it was good but given the quality of the overall resort and corresponding price, I wasn't so much disappointed as I was underwhelmed). Other reviews mentioned the costs/prices, and I will admit it is very expensive. But this is a Ritz Carlton in Cabo...don't book this property if it doesn't fit your budget. I will finish as I started: the staff and the service are some of (if not the) best I've experienced anywhere.

Our vacation at the Zadun was so luxurious. The service was impeccable. All the workers were so nice and happy to help. An extra bonus was the kosher food and the ease in which it was served. The grounds are beautiful and so serene. Everything was perfection.