Recensioni su Moxy Downtown Los Angeles

Risposta dalla struttura: Hey There, We love that our excellent location worked out perfectly for you! We love our location too, along with all the other fun, vibrant things we’ve got going on at our hotel. However, we are very sorry for the disappointment with your room. Our rooms were designed to be cozy and hyper-efficient, providing all of the little things that we feel today's traveler is looking for. We are also sorry for any oversights in your room that happened during your time with us. We are grateful for your patience, and we want you to know this will be addressed appropriately. We wish you safe travels in the future, and we hope they bring you back this way soon! Peace + Love + MOXY, Steve Choe Captain

Risposta dalla struttura: Hi Guest,Thank you for choosing Moxy Downtown Los Angeles and for your generous review. We are glad you had a pleasant stay and that you liked our well-appointed rooms with beautiful views. That said, we are sorry that you experienced a long wait time with our valet service. Our goal is to provide outstanding hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. Thank you again for your comments, and we look forward to welcoming you back very soon.Peace + Love + MOXY,Steve ChoeCaptain

Risposta dalla struttura: Hey Hiro3996, Thanks for taking the time to share about your visit with us. We know we do things a little differently, and we sincerely apologize for not meeting your expectations. We will absolutely improve where we can based on your notes, and we appreciate you choosing us for your time in city. We hope you will revisit; it would be a pleasure to host you again. Peace + Love + MOXY, Steve Choe Captain

Risposta dalla struttura: Hello Thomas, Thanks for staying at Moxy Downtown Los Angeles and for your feedback. We are glad you enjoyed your stay. It was a pleasure hosting you, and we hope to see you again soon. Peace + Love + MOXY,Steve Choe,Captain

Risposta dalla struttura: Hello Enkhjin, Thanks for the kind rating! We are thrilled that you loved our new hotel and what makes us different here at Moxy Downtown Los Angeles. Regarding the incidental hold, Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We hope you’ll come back to see us again soon! Peace + Love + MOXY, Steve Choe, Captain

Risposta dalla struttura: Hi there, Thanks for the review! We love that you mentioned how much you liked our fab location. However, we apologize for not meeting your expectations with our rooms and that you felt we were lacking in some areas. We know we aren’t your traditional hotel experience, but we do want to give you absolutely everything you need for a great stay, whether here for business or leisure. Thanks also for letting us know about the things you would change. Your additional insights have been noted as well, as we are always striving to enhance our guest experience. We hope to have another chance to see you again. Peace + Love + MOXY,Steve Choe,Captain

Risposta dalla struttura: Hello Guest,We are committed to providing our guests with a fulfilling stay, and we want to thank you for bringing this to our attention. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. Our hope is to resolve this situation quickly, and please reach out to the front desk as soon as you can.Peace + Love + MOXY,Steve ChoeCaptain

Risposta dalla struttura: Hey Mr. Yuan, Thank you for making Moxy Downtown Los Angeles part of your travel plans. We are glad to know our location worked out perfectly for you, and we appreciate you mentioning the food and beverage credit we offer. Thank you again for your recommendation, and we look forward to seeing you again soon. Peace + Love + MOXY,Steve Choe,Captain

Risposta dalla struttura: Hello Valued Guest,Thank you for taking the time to tell us about your stay with us. We regret your disappointment with the lack of a refrigerator in your room, and we are very sorry for the noise disturbances you experienced. We appreciate your patience and will use your remarks in the process of finding solutions to eliminate this issue. Please know our front desk is always available to help make the most of your visit! Furthermore, we apologize for your dissatisfying breakfast experience and for the inconvenience you faced with regard to the breakfast charges. We are grateful for your thoughts on this matter. You have our assurance that we will review your comments appropriately as we are committed to enhancing our services on all levels.Peace + Love + MOXY,Steve Cho,Captain

Risposta dalla struttura: Dear Baasanjargal,Thanks for taking the time to share your comments about our hotel. While we understand we aren't for everyone, we are sad to know we didn't meet your expectations. This is not what we are about. We have shared your comments with our crew, as we are always looking for ways to improve. We hope you had a fantastic time in Los Angeles, and we wish you the best in your travels.Peace + Love + MOXY,Steve ChoeCaptain