Historic Alvarado Terrace

Our room was not ready when we arrived, the bed was slept in, the trash was full and had clumps of hair in it. There were used and wet towels on the floor. We tried calling Candice, but she did not pick up and the voicemail box was full. I took pictures and texted them to her, she never responded. The room was unsanitary, so we had to find a different place to stay at the last minute. Extremely disappointed. She did make sure to fully charge our card anyway.

It’s supposed to be NO star if you have. This property is not in a living condition. The owner should have not rented this out. I have to leave and find another place to stay after the first night. Broken window. NO heat. Water barely working. Dirty towels. Not clean/spider webs. Waste 1/2 hour at 2:30am in the morning due to wrong code and cannot reach the management until third calls. Waste a lot of my time and money. Truly I expect a full refund from this incident. Unacceptable. 😭😭😭

Everything was dirty, beds were old and worn out, extremely hard to communicate

It started with bad communication and the continued threw the whole trip. We wanted to have an early check in but she didn’t answer or called me back, I call her like 10 times and my friend also called her multiple times, and she after that called my friend back. She also said they had Wi-Fi but the code we good didn’t work and when we told her she said she was going to look at it and text us back but she never did. Then the floor was really dirty, our feet got black just by walking around without shoes. And the bed was really hard, and one of the windows in the bedroom was always open so you heard the street really well and also the curtains was not darkened so the light in the morning really shined through so it was light in the bedroom pretty early.

Amazing room and basic for needs without spending loads of money

I want to give an honest review about my experience. I will start by saying it is not all bad. They woman I spoke to when coordinating my stay was nice and I did see her try to correct some of the issues of the stay. I will also say the room I stayed in was spacious as well. Unfortunately this didn’t not outweigh some of the significant challenges I experienced while staying here. Pros: Travel coordinator seems very nice, saw her attempt to correct issues. Room was spacious. Cons: communication in difficult, information is not relayed in timely or clear fashion. Didn’t receive info on how to get in building till hour before I arrived (3 hours after earliest check in time) and I didn’t get room number until after I arrived and waited with no response. No staff onsite. So if you need help you may find it had to get it. Hard copy key did not work on front door was locked out twice, (one time I left my keys and had to wait over hour in middle of night to be let in, but after I realized the keys didn’t work on door at all so having them would have made no difference), left something in room couldn’t get back in to get it because keys didn’t work. Neighborhood seems questionable. Water barely work in my room, no hot water, couldn’t even shower or wash hands in bathroom. No internet unlike advertised, no one to fix it, had to use hotspot and will end up paying extra for data usage on bill with month. No air conditioning which was not ideal in summer is California.

Place was as described in the photos, had a couple issues with the place once we stayed. Front door of building had a busted lock, shower didn’t drain and had a lot of dirt so no shower, called to get it fixed but wanted us to stay there in order for someone to come fix it and we weren’t canceling our plans, lastly we came back around 2 am and were locked out of building due to lock being changed and no extra key left in lockbox. Oh ya and no AC

Staying at the Historic Alvarado Terrace felt like staying at a Bed & Breakfast. The room we stayed in had a victorian feel in the breakfast nook, and nice homey touches like small photos and hanging lamps and decorations that you don't find in most hotels. I wasn't expecting a full suite when I booked, but it looks like all rooms come with a separate bedroom and living room area and a mini kitchen (full kitchen in some rooms). The photos don't do this hotel justice, and I was pleasantly surprised after checking in. The owner Candace was super accommodating and you can tell she really cares about her guests. She really went out of her way to make more convenient arrangements for myself and some other guests. She was at the hotel day and night working and taking care of anything that needed to be done. I was a little hesitant to book initially because the area seemed slightly run down, but it was quiet at night, and only about a 15 min walk from the downtown convention center area. We really enjoyed staying here and will definitely book again in the future!

dead roach in kitchen, poop on toilet paper, lack of signage, road traffic noise, no fan in room, check in process was really really difficult. That said, the customer rep is super nice and listenswell and promised to improve the service. She was super sweet.