Thompson Hollywood by Hyatt

Unresolved Theft, Security Gaps, and No Accountability – A Deeply Disturbing Stay We stayed at Thompson Hollywood expecting a safe and reputable Hyatt experience. Instead, our stay resulted in the theft of over $10,000 worth of personal valuables directly from our locked room. Despite promptly reporting the incident, and filing a formal police report, the hotel has taken no meaningful action beyond saying they are “willing to cooperate with authorities.” While management claims that their lock activity records show no unauthorized entries, such records are not infallible. As we’ve noted in our correspondence, master keycards and certain override modes can potentially bypass standard logging protocols. Even the best lock systems are only as secure as their physical and administrative safeguards. We were never shown any audit trail confirming what specific cards accessed our room—and there are known vulnerabilities in many encrypted hotel keycard systems. Most alarming is that there are no security cameras in the hallway outside our room. The hotel says this is to protect guest privacy, but we find that reasoning deeply flawed. Public corridors are not private spaces. Many respected hotels use hallway cameras for exactly this reason—to identify unauthorized access or provide evidence in emergencies. Without such footage, both guests and management are blind to what happens at room doors. The absence of accountability is what troubles us most. There has been no compensation, no sincere apology, and no serious attempt to investigate how our belongings disappeared. The systems may have followed procedure, but the outcome speaks for itself: our valuables were stolen, and the hotel has no explanation. If you're considering staying here, bring your own door camera. That may be your only protection, because this hotel clearly fails to provide the most basic layer of guest safety.

Very nice staffs are working there, good location, very clean and comfortable rooms

The hotel charged an unexpected additional fee after check out(Destination Fee etc), which is 34.86 USD per night. If you don't mind the fee, the hotel is fine.

excellent staffs,Rooftop waiter Basil limiti,etc room cleaner ,front desk….alll

Amazing service , beautiful hotel !

這是我預期的酒店！與國內凱悦酒店的星級標準不相上下。很多品牌酒店在美國設施和服務水準很一般，但到了國內打造成了奢華五星級酒店，無比富麗堂皇。剛到美國時對同一品牌的酒店還抱有期待，難免有落差，可是凱悦酒店是一流的！ 辦入住時會有歡迎香檳，有贈飲，可以在一樓餐吧和頂層酒吧用。 酒店的設計裝潢和用餐環境都超出預期！早餐是在屋頂露天餐廳使用。入住時，天氣非常好，陽光明媚，可以眺望到遠處的Hollywood標識，無比愜意，休閑度假感十足。 訂的大床房竟然還意外帶了個天井，有陳設好的沙發椅，可以和家人坐在那裡喝點小酒聊天。 從入住到離開，酒店服務人員處處都讓你感覺到温馨的服務。 美中不足的是，外面是西荷里活的鬧市，到半夜十二點還能聽見外面各種派對的喧嘩嘈雜聲，下半夜才安靜下來。 但沒有十全十美的酒店。它的優點蓋過了不足，而且嘈雜聲也不是酒店的過錯。以後來還會選擇這家酒店。