Thompson Hollywood by Hyatt

Unresolved Theft, Security Gaps, and No Accountability – A Deeply Disturbing Stay We stayed at Thompson Hollywood expecting a safe and reputable Hyatt experience. Instead, our stay resulted in the theft of over $10,000 worth of personal valuables directly from our locked room. Despite promptly reporting the incident, and filing a formal police report, the hotel has taken no meaningful action beyond saying they are “willing to cooperate with authorities.” While management claims that their lock activity records show no unauthorized entries, such records are not infallible. As we’ve noted in our correspondence, master keycards and certain override modes can potentially bypass standard logging protocols. Even the best lock systems are only as secure as their physical and administrative safeguards. We were never shown any audit trail confirming what specific cards accessed our room—and there are known vulnerabilities in many encrypted hotel keycard systems. Most alarming is that there are no security cameras in the hallway outside our room. The hotel says this is to protect guest privacy, but we find that reasoning deeply flawed. Public corridors are not private spaces. Many respected hotels use hallway cameras for exactly this reason—to identify unauthorized access or provide evidence in emergencies. Without such footage, both guests and management are blind to what happens at room doors. The absence of accountability is what troubles us most. There has been no compensation, no sincere apology, and no serious attempt to investigate how our belongings disappeared. The systems may have followed procedure, but the outcome speaks for itself: our valuables were stolen, and the hotel has no explanation. If you're considering staying here, bring your own door camera. That may be your only protection, because this hotel clearly fails to provide the most basic layer of guest safety.

Very nice staffs are working there, good location, very clean and comfortable rooms

The hotel charged an unexpected additional fee after check out(Destination Fee etc), which is 34.86 USD per night. If you don't mind the fee, the hotel is fine.

excellent staffs,Rooftop waiter Basil limiti,etc room cleaner ,front desk….alll

Amazing service , beautiful hotel !

我是被首頁泳池照騙進店，攜程訂單連定了3天，又官網定了一天銜接攜程訂單，相當於四晚。結果房間侷促不説，晚上屋頂酒吧重金屬樂隊噪音巨大持續到凌晨，嚴重影響休息，正好倒時差，很痛苦，想協商提前離店，取消一兩天，攜程很用心溝通，店家態度強硬，退房可以，錢不退，三四千的房價，衹能連住四晚，訂單本來含早餐，結果退房還是扣了185刀亂七八糟的税費什麼費，相當於四千+日租，房間很小，椅子桌子都沒有，用電腦都沒地方放。電梯跟外來酒吧客户共用，考慮安全性，不是酒吧愛好者不建議入住。泳池很小，加上水涼沒下去，這一萬多花的很不爽。