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5 stelle

Roseate House London
4.4/5118 Recensioni

Roseate House London

Londra|0.59km dal Water Maze
This is a first-world problem, I know, but it's still a frustrating and disturbing story. Roseate House has always been our go-to hotel when visiting London. It's charming, well-appointed, and very close to Paddington Station and Hyde Park. We've stayed there several times and we are always happy to be there. However, our most recent stay there will be our last. We have two young sons. They are not happy when we travel without them. To help us stay connected while away for work, they insist that we take two of their stuffed animals with us -- a blue whale named ”Whaley” and a Highland calf named ”William Wallace”. Our boys have had these animals since they were babies. They are prized possessions. When we arrive at a destination, we take photos of their animals and send the photos home. We have traveled with these stuffed animals for years. I think parents of young children will understand this. We did this, as usual, when we arrived at Roseate House. We went out for a few hours on a Saturday morning. When we returned, the room was cleaned -- but the stuffed animals were nowhere to be found. Now, these are not small stuffed animals. Whaley is the size of a large pumpkin (see photo taken in our room at Roseate House). They are not things easily overlooked. We called the front desk, thinking perhaps the cleaning staff had somehow gathered up the animals in the bedding. The front desk staff, obviously baffled by such a strange story, said the cleaning staff had gone home for the day. We would have to wait until they arrived the next morning at 8 a.m., which is when we were to leave for Heathrow. At 8 a.m., as we headed for the taxi outside, the staff said no one knew anything about the animals. They promised to follow-up. We sent several follow-up emails to see if the animals were found. They had not. We then heard from the manager, Simon, who said he had interviewed the entire cleaning crew from that day and had checked the hotel's security tapes (I'll give him props for going that far). No one admitted to taking the animals and nothing was seen on the tapes. He offered to replace the animals. We declined. We explained these things didn't cost much, about $20 USD each. They were sentimental items that mean a lot to our boys. Replacing things so familiar to them would be difficult. We explained how sad this situation was -- someone obviously took them from our room and later denied it. In my many, many years of travel, I have never had anything go missing from a hotel room. This was the first time. I told Simon that if two large stuffed animals belonging to young boys are not safe in the hotel's rooms, what about our passports and other valuables? If something much bigger than a basketball can disappear from a suite, what about something as small as a passport? Our feelings about the quality of the hotel are the same -- it's lovely and charming and is everything we want in a boutique hotel in London. You won't be di
Royal Lancaster London
4.7/5155 Recensioni

Royal Lancaster London

Londra|0.74km dal Water Maze
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Dolphin Inn - the Lodge
3.5/540 Recensioni
L'hotel (loggio) soddisfa le nostre esigenze. Alcuni problemi di manutenzione minori dovevano essere affrontati. Nessuna piastra in bagno, nessun top su un distributore di sapone. Solo un limone di tè e un latte singolo fornito. Nessun bagno o asciugamani, anche se la ricezione li ha forniti quando richiesto. La colazione OK una volta che un gruppo scolastico è partito. Forse un blocco separato di 30 minuti per i gruppi? La cibo era di base ma sufficiente. In generale, il soggiorno rappresentava un valore ragionevole per i soldi.
Wilde Aparthotels London Paddington
4.5/5146 Recensioni
Ho soggiornato in molti hotel nel Regno Unito, inclusi hotel di catene a cinque stelle e alcune famiglie di lusso leggero. Il servizio e il personale dell'hotel in questo appartamento servito sono molto gentili ed entusiasti. La stanza non è grande. Dopotutto, il prezzo è piccolo ma è ben attrezzato, altamente raccomandato. Starò qui la prossima volta che verrò a Londra.
Point A Hotel London Paddington
4/594 Recensioni
Dopo aver viaggiato per il Regno Unito, ho soggiornato nuovamente in questo hotel quando sono tornato a Londra, vorrei elogiarlo nuovamente. Ho trovato un ristorante coreano al piano di sotto. Il bibimbap e la zuppa kimchi sono deliziosi. Anche il negozio di tè al latte T4 era delizioso. Alla fine, ho persino rispedito una lettera a Edimburgo all'ufficio postale al piano di sotto. Tutto sommato, è stato super conveniente.
London Paddington Apartments
3.8/524 Recensioni
Sophie era sorprendente, era così gentile e utile.La posizione è grande e l'appartamento era pulito. L'unico punto di svolta è che le pareti sono sottili, sono rumorosi e si può sentire fuori dal traffico (non adatto per i dormitori di luce), tutte le luci non funzionano e infine non si può davvero controllare la temperatura nella stanza. Non è stato un buon soggiorno di una notte
Hilton London Metropole
4.1/5243 Recensioni
La posizione dell'albergo è strategica perché ben servita tanto dai bus che dalle due fermate della metro di Edgware Road. Il soggiorno è stato ottimo e, nonostante la festività nazionale, siamo riusciti ad avere un ottima e ampia stanza per tutti e noi quattro, anche se nell'ala meno recente dell'albergo. La prima colazione abbondante e ricca di opzioni come sempre accade presso gli alberghi della catena Hilton. Il personale è stato cordiale e disponibile; in particolare, per una piccola emergenza occorsa a mia figlia, sento il dovere di ringraziare il Duty Manager Omar Espino che ci è stato di grande aiuto. Spero che ci ritorneremo presto.
PubLove @ the Green Man, Paddington
3.4/5214 Recensioni
Marylebone
Camere abbastanza buone, letti comodi e bagni/docce perfettamente funzionanti. Se arrivi prima del check-in, puoi aspettare nel pub. Anche il pub è fantastico, estetica e servizio eccezionali. Anche il Wi-Fi è perfetto. Non ho provato il cibo ma hanno avuto un sacco di clienti tutto il giorno, quindi immagino che anche il cibo debba essere ottimo. È proprio accanto a una stazione della metropolitana e ci sono tutti i tipi di negozi che circondano la zona, quindi è davvero perfetto. Sono rimasto solo un giorno ma tornerei al 100%!

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