Hotel Preferred a Londra

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Hotel receptionists are helpful and friendly. I only had unhappy experience with house-keeping staff. First time, I closed the door leaving the key inside, an young house keeper passed by, I politely asked for her help. She told me “contact reception” with impolite attitude, walk away immediately but I still can hear her mumbled “ it’s not my work”. Second time, I and my friend came to her room while the house keeper doing cleaning, we saw her put all stuffs ( coffee, tea, water bottle) in the Garbage bin and refill in the room. Is it a common practice in the hotel? Even though the coffee sachets, water bottle sealed, but garbage bin is used for garbage, not for those things.

Excellent location and love the hotel ambiences. Small disappointment about the service, there are no sanitary (toothbrush) kit and slipper in the room and hotel does not supply at all even asking for it. And room space on the small side but nice layout so make it easy to use.

La posizione geografica è buona, a 500 metri dal palazzo di Buckingham. La stanza del primo piano della nostra residenza è insufficiente. Il pavimento di legno è pieno di suono. Il servizio di servizio del reparto del colazione è molto buono. Il nostro ospite è tornato.

Go to the Beaumont with beautiful people, excellent dining at the Colony, afternoon tea is good as well. Grand bathroom with D.R. Harris shampoo to pamper yourself, remember to borrow the FT weekend for reading, it elevates your knowledge to great London.

Scegliendo Grosvenor House Suites di Londra (London City Centre) per il tuo soggiorno, potrai tranquillamente muoverti a piedi, infatti ti troverai a pochi passi da Hyde Park e a 7 minuti da Marble Arch. Questo aparthotel di lusso dista 0,8 km da Piccadilly e 0,9 km da Hyde Park Corner.Il divertimento è assicurato grazie ad un'ampia gamma di servizi ricreativi, che includono una palestra aperta giorno e notte e un servizio di noleggio biciclette. Questo aparthotel propone, inoltre, il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagamento.Presso questo aparthotel è disponibile il servizio in camera 24 ore su 24. La colazione completa è disponibile a pagamento tutti i giorni dalle ore 07:00 alle ore 11:00.Potrai usufruire di check-out veloce, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24.Alloggia in una delle 130 camere della struttura! Nella tua sistemazione, completa di cucina con frigorifero e forno, ti sentirai come a casa. La TV a schermo piatto da 51 pollici con canali in digitale è l'ideale per concedersi un po' di svago, mentre il Wi-Fi gratuito ti permette di restare in contatto con il mondo. I bagni con vasca e doccia separate dispongono di vasca da bagno a immersione totale e soffione a pioggia. I comfort includono telefoni, casseforti e scrivanie.

大堂挺美，客房非常普通，前台態度友善但不專業和不熟悉流程，鑒於我的兩個訂單是分開的，他們第二天以為我沒有出現而罰款，前台員工不知道如何解決。不值得這個價錢，建議去東倫敦的 Curio Collection。 The lobby is beautiful however the guest rooms are very basic, the front desk is friendly but not professional and unfamiliar with the process. In view of the fact that my two orders are separate, they thought I didn't show up the next day and were fined, and the front desk staff didn't know how to solve it. It's not worth the price. It's recommended to go to Curio Collection in East London.

We stayed at the Londoner for 2 nights. This hotel is perfect to enjoy living in the great city center of London. We stayed in the corner suite which is really spacious and comfortable. The swimming pool area is really pleasant to have a relaxing time. We ordered food from the dine in service but it was not that tasty. I recommend this hotel for all couple that would like a good experience in the city center of London.

Awesome hospitality. Reception, Concierge, Restaurant and housekeeping staff are attentive and prompt in service. Location of the hotel is great with Restaurants and underground within walking distance.

Alberghi gestiti da indiani. Vicino all'aeroporto. Lontano dal centro della città. 1 ora di macchina. Consegna di cibo cinese e pasti economici.