The Ned

I stay in 5-star hotel 150 nights per year and never experienced a stingy and rule managed place like this before. I WILL NEVER COME BACK. The Ned is a overly pretentious rip-off place that charges extra fees and service charges for virtually everything that I would expect as normal standard. This destroys the overall atmosphere and makes it a soulless place that does not feel 5-star at all. The mediocre staff seems to know that and does not even pretend. Examples: (1) If you book a room with breakfast, your breakfast order is limited to 28 GBP per person and they put a service charge on the total breakfast order. Ridiculous, and a vibe killer. (2) If you book over a booking platform they will charge 15 GBP per person per day plus service charge (!) to access the gym and pool area. The pool is even small and noisy. (3) At Parlor Bar they had an average hotel band playing on a Friday night and charged a 20 GBP “ticket” per person just to sit down andhave drinks there. Ridiculous. Also don’t expect a fashionable crowd. They go elsewhere in London. No need to dress and look good. The overall crowd is not much different than in a waiting room at Paddington Station. Actionable feedback for hotel management: (1) Only offer rooms on you own website and not on booking platforms which you discriminate by dubious fine print terms and conditions. (2) Increase the room rates (if you have to) and include everything a 5-star hotel should include and ramp up hospitality. (3) If you stingily have to limit the breakfast order, it would feel better if you limit the number of a la carte dishes that can be ordered per person instead of limiting the order amount to 28 GBP and there should be no breakfast service charge added to the hotel bill if a room is booked including breakfast. Another additional service charge will also be added to the room rate. The way it is now, The Ned is NOT WORTH IT AT ALL.

Beautiful hotel, lots of restaurants and bars . Wonderful array of toiletries and brekkie in bed was a lovely touch.

Yes, stunning building, but service and room doesn't live up to expectations. Some staff quite "snobby" and dismissive, some very friendly though - just inconsistent service standards. Sink in bathroom needs maintenance, water took a long time to drain. The room type (cosy) felt a little claustrophobic also as you just look into buildings. Had the "do not disturb" sign on the door, get someone knocking on the door who said "just checking if someone's in here" - not acceptable! Lots of loud banging doors and drunken people throughout the hotel. Do not recommend this place if you're looking for some peace and quiet. Based on my first experience I will not stay here again, there are better places for less!

Leider haben wir ein barrierefreies Zimmer erhalten ohne es zu bedürfen deshalb waren wir sehr enttäuscht über die spartanische Einrichtung die absolut nicht zum Zimmerpreis passt

房間太小。

This is a fantastic hotel which has a great location and is jam packed with things to do. We had a very generously sized and beautifully decorated room, crammed full of amenities. There are numerous superb restaurants offering a wide range of cuisine within the hotel, daily live music in the stunning central communal area, a great spa, gym, swimming pool and more. Serine was exemplary throughout our stay.

From the moment we arrived with the concierge coming running down the road to guide us to the car park, the service was flawless. The suite was gorgeous, large and very well appointed, roll top bath was a nice touch and so many toiletries. Genuinely a masterclass in standards.

Great property, lots of dining options in the hotel. Gym/Spa is outstanding. A couple blocks from St. Paul's. Not good if you need to work from your room for an extended time as desk space is very limited. Bathrooms have more than everything you need.