Premier Inn Birmingham City (Waterloo St)

Staff & hotel good maintenance poor blocked shower drain took hour to drain leaving tray dirty and slimy. Reported straight away but not resolved

Very pleasantly surprised after staying a couple of nights over Easter. The room was exactly what we needed and didn’t have any issues. The location was ok, the building is an older building but the room was still a standard premier inn style.

Prime location while staying In Birmingham. Great service and all staff are welcoming. Happy with my stay and will definitely be back.

Its OK, older building so bit rundown in some areas, overall an OK hotel with a good location, I booked a prem plus room and was a little disappointed in the size, was one of the smallest rooms I have had in a premier inn including a standard room. Definitely not a good view, mine was of an office block and a brick wall. However staff were friendly and it was clean.

Paid for a plus room Standard WiFi is rubbish and didn’t receive ultimate WiFi Had half a toilet roll upon arrival 1 towel for 2 people stay 2 sugars for 4 coffee capsules 4 small milks for the same 4 coffees Checkin was painfully useless staff - machines don’t work -long que - staff didn’t communicate with customers People just pushed in staff ain’t got a clue Hair dryer faulty worked when it wanted too Contacted premier inn on twitter - 3 days and still waiting for them to wake up

Thankfully just a one night stay at this premier inn with work. Good location and room was clean. However disappointingly the shower pressure was dismal and the temperature lukewarm. Should have twigged when the temp was already on full! When I addressed this with reception they said oh we will get maintenance to check your room. However then learnt both my other colleagues experienced the same issue. Not really acceptable. The hot breakfast was lukewarm too. Won't be staying here again.

The welcome was the worst ever at Premier Inn. I am used to the PI staff being friendly and customer focussed. Not this time! I asked about early check in, as offered by email, and the response was just rude. No attempt to help, or be understanding or flexible or even let me know when we might be able to check in. Just ‘no we don’t have any rooms’. When we finally got in, our room was nicely furnished and comfortable but noise from a kitchen extractor and karaoke nearby was irritating even with the window fully closed. Breakfast food quality seems to have gone downhill recently too.

Spent a couple of nights here on business. Nice big room on the 7th floor with a view of the Cathedral. Comfy bed, clean room and bathroom and very quiet. The bar/restaurant is very good. The only issue I had was the fire alarm went off twice one morning which made me almost evacuate my room half dressed before it turned off. Most annoying and turned out to be a fault of toast burning in the restaurant!! Need to sort that one out but otherwise a very good stay (would have ben excellent except for the false alarms). Nice central, quiet stay with the pretty good standards of a Premier Inn.