Recensioni su Park Grand London Hyde Park

Risposta dalla struttura: Dear Sooshi12,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our convenient location near Paddington Station and the variety of shops and restaurants in the area. It's great to know that our hotel met your needs during your stay.We appreciate your feedback on cleanliness and will continue to strive for excellence in all areas. Your comments are valuable to us as we work to provide the best possible experience for our guests.We hope to welcome you back soon for another enjoyable stay!Best regards,Easterna

Risposta dalla struttura: Dear Ashleigh,I'm sorry to hear about your negative experience at the hotel. It sounds like a very concerning situation, especially with the issues of double booking, security, and cleanliness. Your feedback is important, and I recommend reaching out to the hotel management or customer service to express your concerns and request a refund or compensation for the inconvenience you faced. If you feel that your safety was compromised, you may also consider reporting these issues to the relevant authorities. Thank you for sharing your experience to help others make informed decisions.Many Thanks,Mudassir.

Risposta dalla struttura: Thank you for your review, Nas Mohamad! We appreciate your feedback and apologize for the delayed response. We're glad to hear that you found our hotel conveniently located near Paddington station. We're committed to improving our cleanliness and service standards to ensure an even better experience for your next stay. We look forward to welcoming you back if you have the chance to stay with us againKind Regards Easterna

Risposta dalla struttura: Dear Guest,Thank you for your detailed review of your stay with us. We're pleased to hear that you found our rooms spacious and our location convenient. We apologize for the inconvenience of having to navigate the stairs with your luggage, but we're glad our staff was able to assist you. Your feedback regarding the water pressure in the shower and bathroom dampness is duly noted, and we will address these issues to enhance the experience for our guests. We hope to welcome you back for another stay and thank you for choosing our hotel in London.Many Thanks,Mudassir.

Risposta dalla struttura: Hi,I'm sorry to hear about your experience. We appreciate your feedback and will address the issues with the A/C and room decoration promptly to ensure a more comfortable stay for our guests. Thank you for bringing this to our attention.Many Thanks,Mudassir.

Risposta dalla struttura: Hi SherryLuan,Thank you for your positive review! We're thrilled to hear that you enjoyed the cleanliness of the room and the quality of the food, especially with our efficient room service. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back!Best regards,Easterna

Risposta dalla struttura: Dear Guest,Thank you for your recent stay and kind words about our hotel. We're thrilled you enjoyed our excellent customer service. We'll work on making the layout clearer. We hope to welcome you back soon for another great experience!Best regards,easterna

Risposta dalla struttura: Dear Arturo Enrique Veve,Thank you for your wonderful review. We're delighted to hear that our front staff made a positive impression and that you enjoyed the food and service. It's great to know that the room met your needs for your short trip.We look forward to welcoming you back soon.Best regards,Easterna

Risposta dalla struttura: Dear Guest User, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our location convenient and our hotel to be an economic choice in London. We appreciate your ratings and hope to welcome you back for another enjoyable stay in the futureKind Regards Easterna

Risposta dalla struttura: Dear Guest,Thank you for your feedback. We're glad you enjoyed our location and friendly staff. We apologize for the issues with the room size and mattress. Your comments help us improve, and we're addressing the mattress issue promptly.We hope to welcome you back for a more comfortable stay.Regards Easterna

Risposta dalla struttura: Dear John BrianThank you for your understanding, John Brian. We apologize for the delay in responding to your review. Your feedback is valuable to us, and we appreciate your kind words about your stay. We look forward to the opportunity to serve you again in the future.Kind Regards Easterna

Risposta dalla struttura: Dear Guest,Thank you for your recent review. We're thrilled to hear that you had a great stay with us in January 2024. Our team takes pride in providing excellent service, and we're glad you found our staff helpful and friendly. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Easterna

Risposta dalla struttura: Dear Marissa Maclean,Thank you for your lovely review. We're glad you enjoyed our friendly front desk staff and convenient location near Paddington Train Station and Hyde Park. It's great to know the room size suited your needs as a solo traveler.We look forward to welcoming you back soon.Best regards,Easterna