CG Kensington

POOR POOR POOR!!!! FIRSTLY CONTACTED HOTEL TO CS CEL DUE TO FAMILY DEATH REFUSED TO REFUND AND JUST STATED THERE TERMS , VERY POOR UNDER THE CIRCUMSTANCES. THAN BOOKED FLIGHTS LAST MINUTE AS DECIDED WOULD GO RATHER THAN LOOSE THE MONEY, INFORMED HOTEL WPULD ARRIVE AT 23.00 TO BE TOLD NO CHECK IN AFTER 9PM , THEN TO BE ADVISED I COULD WAIT UNTIL 9PM FOLLOWING MORNING !!!!! JUST HANG AROUND THE STREETS FOR 10 HOURS. I WOULD NEVER BOOK THIS PLACE AGAIN THERE CUSTOMER SERVICE IS APPAULING , MONEY GRABBING HOTEL WITH NO REGARDS FOR CUSTOMERS!!!

I foolishly ignored the bad reviews about this place, and I completely regret it. We booked the hotel one month in advance and noted in their website that our flight arrived after 10pm. They had a field specifically for that, so we assumed it would be fine. However, the day we were due to arrive, they emailed to confirm the check-in time, saying it wouldn't be possible after 9pm, leaving us with nowhere to stay for the night. Their passive-aggressive emails and made it clear they couldn't care less about their guests. We found another place to stay that night, which I now regret not booking for the whole stay. When we finally did check in the next day, the room was awful. It was tiny and dirty – the walls were filthy, and the space was so cramped that there wasn’t even a spot to hold the soap in the shower. The shower itself was a joke: water pressure was terrible, the drain didn’t work, and I was left standing in a pool of water every time. On top of that, we found little hairs all over the pillows. When we asked to have the pillows changed, we could see they were bothered by our request. They showed no regard for our comfort or safety. If you need help past 9pm, forget about it — there’s no one in the hotel (could this really be called a hotel?), which is especially alarming if you’re in London at night. And also, if you need to call them past that time you have to pay a fee of 100 pounds! Unbelievable! I regret not listening to the other bad reviews. Save yourself the hassle and stay elsewhere!

Room itself was clean and we received an unexpected upgrade from a small room. Bed was very comfortable & tea/coffee making facilities good (nespresso). Bathroom itself was clean .. HOWEVER bin in there had not been emptied & still had previous occupants used sanitary products in & old food in the fridge. Needs more attention to detail on the cleaning side.

Hotel is at a nice location in the middle of Kensington, right off High Street. It has access to many shops and transport options. Rooms are small (as many UK hotels in London) but clean, with a good bed, linoleum/tile floors, and a nice shower. Even Nespresso coffee machine and cookies are provided. The reason we did not give five stars is that the walls are very thin and depending on your room neighbors, it can be difficult to sleep at night. The shower is also a bit small and air-conditioning rattles. But all in all we had an enjoyable staystay and can recommend!

Reading the reviews after I booked this hotel I was worried about what I was going to! Our experience was absolutely fine. If you are aware of the hotel rules regarding check in/check out times and possible charges for out of hours calls or lost key cards, there wasn’t an issue for us. I had contacted them several times through *********** and got instant replies. I asked for a quiet room and was put in No.13, which was adequate and off the road. The rooms are small, but have everything you need including fridge, microwave, tea/coffee etc,. We were greeted at the door by the reception staff and he checked us in, checked our card was working for our room and outside door (for access later after we came back from a show). The reception times don’t seem to be consistent as when we checked in at 4pm, they went home. On our departure, we met people trying to get access from 9am, but the reception didn’t turn up until 10.30am. I would suggest keeping them informed to get access when needed. We however, had no issue. We had breakfast across at the Muffin Man Cafe across the road. It doesn’t have a hotel sign outside and again we met people who weren’t sure they were at the right place. For the money and location, we were happy with our stay.