Paddington Apartments

Please note - I did not stay at this apartment but the experience I had with them was horrendous - I have never had such poor communication or customer service in my life! To summarise we had booked a 3 bedroom apartment for 4 adults. The confirmation of where to pick up the keys came through less than an hour before we arrived (at 4pm not 1pm as we were originally advised) Upon collecting the keys and entering the apartment we found this to be a 1 bedroom apartment. We could not get through to the person / company we had booked through – texts and calls were unanswered ( I did reach the facilities manager however who was on holiday abroad and was still more contactable than the person managing our booking) When we were finally contacted we were told the room was unavailable 3 days prior to our stay – Bedbugs were found! We had been moved into alternative accommodation. Not only was this not communicated to us in ANY way but we were also moved from a 3 bedroom apartment for 4 people to a one bedroom apartment with 1 double bed! How anyone could think this was a suitable substitution is beyond me. I am still at a loss as to why this was not communicated to me! By this time we had 1 hour to get ready for a black tie event in London and had no further time to waste. We had no choice but to check into a local hotel Once at the hotel we had newly booked I was contacted with another “alternative” – not only was this too late for consideration (and we had no faith in booking again) but it was also again unstable – a 2 bedroom apartment and almost 30 minutes from the original location. In addition when searching for last minute accommodation in London the 3 bedroom apartment was still showing as available! It is obviously used to fish for customers and I would question whether the 3 bedroom apartment actually exists! Whilst we have been refunded for the amount we had paid I am beyond disappointed at the communication and how we were treated and I am looking for compensation for the additional accommodation in London we had to source

We arrived to the property to find we couldn’t get in and when someone let us in eventually after being outside freezing cold there was no key card in the box allocated to us so we had to wait even longer for an Uber taxi to bring one which was just not good after travelling for a couple of hours as it was! When we entered the room we had believed there were two separate spaces for the beds as that’s what the pictures had shown but it was one big room and three beds! The beds are hard and uncomfortable! The next morning house keeping were outside our room from about 8-10 shouting at each other in another language banging and knocking about so we were woken up early not to anyone satisfaction after an evening out which woke me, my partner and the kids up! Then asked to leave room in a rude manner eyes rolling at us at check out time! There should be some sort of rule for house keeping to KEEP THE NOISE DOWN in the mornings it’s surely just a unwritten rule and polite to let people sleep especially in hospitality settings and the fact your own rules are to be quiet at night! The only thing I could say I was happy with was the location close to Hyde park other then that I’ve stayed in a lot of places this has to be the worst sorry to the fact I think I’ve wrote about 2/4 bad reviews in my life

Great location. Small apartment that is very basic, wasn’t that clean and minimal resources. The good thing is these apartments have a lift (even though it is very small) it’s still better than carrying suitcases up and down stairs. Very close to great pubs, restaurants, tourist attractions and Paddington train station

We stayed at Paddington Apartments for a week in January 2023 and had a relatively enjoyable experience. Albeit being dated, the room was big and cosy, with appliances that were useful for us, including a kitchenette, microwave and stove. The location was great and very accessible from the Queen Elizabeth line, as well as Saintsbury and M&S. We would advice you to ensure everything is settled on your phone to make sure that the check-in process is smoother as it is a fully automated check-in. Special shout out to Michael, who was very warm and helpful. We appreciated his help! We would stay here again the next time we’re in London.

The studio was mostly clean & well stocked with kitchen utensils and bathroom necessities. The biscuits and water bottles were nice as well. The air conditioning worked very well. One of us had a comfortable nights sleep. I felt as if the pictures didn't accurately represent the studio we ended up in. While it is a studio on the booking this did mislead us somewhat as "Paddington Apartments" implies an apartment which this was not. The bed was on the small side for a double and there was no sofa or seating area for us to watch the TV (which was positioned in a way that makes it unwatchable from the only other sitting position - the bed). There were cracks in the floor tiles that we had concerns could cut our feet if they continued to lift up further (see photo). The decor was also very out of date and made the room unwelcoming. There was no noise protection either and we could easily hear other guests talking. It was disappointing as with a little bit of investment/renovation the room would be a lot better. At over £220 a night you do expect a LOT better.

Pro: Location: - Central city apartment next to Kensington Gardens and Paddington train station - Small kitchen with supply kitchen items - For London it's acceptable priced - Airco is adequate Con: You need to pick up keys 20 mins walk from the apartment so be sure to check the key pick up address. Beds are a bit hard The view: we were in the basement floor