Mandarin Oriental Mayfair, London

We are loyal members of Mandarin Oriental and always choose to stay at their properties worldwide. In July 2024, we had an exceptional stay at Mandarin Oriental Knightsbridge, as well as at other Mandarin Oriental locations globally. However, our experience at Mandarin Oriental Mayfair was disappointing and did not meet the brand’s usual high standards. We stayed in the 3-bedroom apartment for 4 nights as a family. While the location is excellent and the reception staff were polite and welcoming, our stay was overshadowed by multiple issues that were never properly addressed. Pros: ✅ Great location – close to Mayfair’s shops and restaurants ✅ Lovely and polite reception staff – very professional and welcoming Cons: ❌ Master bedroom bathroom was freezing – despite complaining from day one until the last day, the issue was never fixed ❌ Sewage smell in the apartment, corridor, and even the elevator – very unpleasant ❌ Underfloor heating & towel racks didn’t work – maintenance came several times but could not resolve the problem ❌ Lack of effective service recovery – issues persisted throughout our stay despite multiple complaints ❌ Construction noise in the morning – quite disruptive and not what we expected from a luxury hotel Unfortunately, this was not a pleasant stay, and I don’t think we will return to this property. We visit London frequently, and while we love Mandarin Oriental hotels, this particular location does not live up to the brand’s reputation.

Hotel is easy to pass by, but the 10th floor bar is worth visiting. Lots of light, although the views in that part of the city are not strong. Great cocktails, underwhelming food. Staff were friendly and helpful, but who chose their uniforms?!

I loved the hotel. Everything was perfect. The room, nicely decorated and with gorgeous details. The service that was perfect from the beginning to the end. The spa where the massage was great. The breakfast. And the location. I had a great time and will come back.

Service at restaurant needs training, forgets orders. Room 206 ( suite) very noisy because of construction outside (catastrophic!). No apologies after our complain. Food quality at the restaurant for lunch very good. Highlight they have is the roof rop bar

I'am very disappointed with the service of the staff,when I arrived at the hotel the doorman was on the phone instead of greeting me and helping me,I laughed at him after he realized ande finally came to meet me I asked him something he didn't know of course after I get to the reception there were also two girls busy on there phones and laughing,then when I went to the room with the porter a blond boy was chewing gum and didn't say anything I entered to the room he didn't explain nothing about the room facilities and he felt my luggage I the middle of room without asking me where to put them,nothing compares to the hotel in knightsbridge

I drive a Land Rover Defender. They say it is too high for their garage. They sent me to a garage 1 kilometer away. To park on my own. It took me 35 minutes to go back and forth, walking back in the rain for 20 back (it was impossible to find taxis in the rain). I returned soaking wet. They expect me to do that every time I arrive or leave the hotel. 35 minutes twice a day, or more than an hour every day. For $1,500 per night. Completely ruined my stay. This is not what you expect of the Mandarin Oriental brand. A disgrace to the brand. Don't go there if your drive a Defender or a similar car.