Guya Wave Hotel

To begin the review you need to know that this is a party hotel, do not ever book it if you hope to get any peace and quiet as it will never happen. There are very loud parties in at least half of the rooms in the whole hotel. Young, drunk German adolescent kids are running around the hotel all day and night, screaming from the top of their lungs, Slamming doors and dragging the metal furniture on a tilled floor. No earplugs in existence will help to block the noise. To make our experience even worse we have been lied to by the receptionist that the room they have put us in was the Premium Room that we have paid for. When we have realised after 2 days of suffering through the worse noise from adjacent rooms that they have put us in a cheaper room they tried to come up with a lot of excuses, my favourite being that everyone likes the room we have been given and they though we will like it better than the premium room. I am not kidding, this is what Ralph, the manager of the reception said to us. After two days of complaining about the noise they have told us that they will relocate us to a building next to the main hotel as a favour, this is when we realised that this is the exact room we have paid for initially but we were put in the inferior room with a pool view. After having a word with the manager of the hotel he said he is sorry and we can have one dinner for free tonight to make up for the ordeal. We told him that this is not acceptable to us as if the dinner was of the same quality as the breakfast we had every day we rather eat in town. The behaviour of people in the reception was very sketchy from the get go and it became more hostile when they realised that we throw a fuss about being put in the cheaper room that we have paid for. I never believed this was a mistake, it was a deliberate act and I am sure it has been done to many tourist staying at this hotel. So you have been warned and there are much more, better hotels to choose from. The last thing that was awful was the Wi-Fi connection at the hotel, it was completely unusable. You had to wait 5 min for any website to load and you can forget about using any streaming services like Netfix etc.

Beautiful place to stay,very comfortable and clean room,staff very friendly and always helpful, we enjoyed our stay and definitely recommend this place to stay. Breakfast was always freshly made and lots of to choose from

I had several problems and left the hotel after the first night. I will try to summarize: - Arrived at the hotel in the middle of the night. The night porter was friendly but had no idea of several things I've asked. - Entering the appartment, it was freezing and very wet/humid. Probably the air conditioner was running the whole day in a very low temperature. I looked for a remote control to turn it off, unsuccessful. - I explained it to the night porter. He said that there is no remote control and only the staff during the day has access to turn it off or higher/down. - So I asked for a blanket. It took several minutes and he found a blanket anywhere. The blanket was stinking of mold. Horrible. So, we had the worst hotel night ever... in a humid room, with a mold stinking blanket and with neighbors having loud sex. - In the morning I booked another hotel to get far away of that very bad hotel. - Also in this morning I went to talk to the manager and explained everything, that I was totally dissatisfied. He was comprehensive and apologized. But anyway I would not like to stay there and I was braking up my planed 3 nights to only 1 night. And so I asked for a compensation from the hotel, as I was not staying there anymore. The manager took my contact details and said he will come back to me. - To summarize, after several calls to the hotel and several times here "we are working on that, but we are busy.." or "the hotel director is analysing", after 2 months I heard "Booking said that yout (the customer) needs to open contact". I kindly asked to forward me this e-mail they got from Booking with that instruction but I never got any e-mail and I gave on trying to get a fair compensation for all that trouble. So, I do not recommend this hotel. They weren't fair, professional and interested on a customer need.