The Halyard Liverpool, Vignette Collection

Stayed one night for races at Aintree, lovely welcome on arrival with a glass of fizz. We were unable to check in first thing but were able to leave luggage. Check in in the evening was efficient and all staff were very helpful. We had dinner in the restaurant which was lovely (small plates menu). The restaurant and bar staff were lovely all evening. Room was very modern and spacious. 10 mins or so walk to Liverpool One. We will definitely return.

The staff you are greeted by as you check in are all very pleasant and helpful and that theme carries on throughout the hotel . Everyone we met were lovely . The room itself was perfect , immaculate and comfortable. Couldn’t ask for more. Breakfast each morning was very enjoyable and served by staff who also excelled by the attention they give you . First class and the chefs also deserve a mention as they produce great food and great chat . A fabulous hotel on every level

We stayed here as a family over a weekend and, on the whole, enjoyed our stay. As a positive - this is a nice, clean new hotel situated very centrally for exploring Liverpool. The rooms are a nice size and the beds are very comfortable. Helpful staff. On a negative, the hotel is situated in a very vibrant area of the city and, if you're located at the back of the hotel, it is very loud at night (we stayed Fri/Sat). The street behind the hotel has lots of bars and restaurants in it, and there was still noise at 4am (despite being up on the 5th floor). Not ideal if you are a light sleeper or have children! We had to ask to be moved to the front of the hotel for our second night and it was literally like staying in a completely different place. To add, the person on reception was very helpful ensuring we were able to move.

Outstanding hotel. Great location in walking distance of the docks, Liverpool One, train station and bustling nightlife - but - rooms were very quiet, we couldn't hear a thing (we were in room 303). Excellent facilities and rooms well-designed, with a large walk-in shower, very comfortable bed and high-quality bedding. Modern, pleasant decor throughout and very clean. What really stood out were the welcoming, happy, friendly and exceptionally helpful staff team. The team really couldn't do enough for you and that really shines through and makes all the difference. When we visit Liverpool again, this will be where we stay.

Exceptional! We have stayed in lots of different hotels in Liverpool but this is the best! You won’t be disappointed from arriving to leaving. Comfy beds, clean, excellent room facilities, shower great pressure, breakfast and service excellent. The staff including cleaners, maids all happy and efficient, friendly. Well done halyard! We will be back, Anthony and Kelly

AVOID!!! We stayed here for 2 nights. Once we got home I realised £300 cash was missing from my bag. My bag was in my suitcase hidden under my clothes. Meaning the cleaner or whoever had access to the room rummaged through my stuff to find it. I never took it out the room so couldn’t have been taken at any other point. When we told the hotel all they said was we should have used the safe…. And that they would speak to management and come back to us, but shock they didn’t.

I have to say I am really impressed. I stayed here with friends for a hen do and I have had the nicest stay! The beds were comfy, there was a balcony which linked between the rooms so we could all join up there. They had a chocolate fountain in the lobby, and also the breakfast was incredible. Really enjoyed my stay and I will definitely return. I will say the only difficulty was parking, there is no dedicated car parking so I used on street parking though I think there is parking in a near by car park. Not marking the hotel down on this though because it’s super close to the train station so next time when I return I will come by train instead.

We stayed in the Halyard for a date night, the hotel is in a fabulous location. The decor is amazing, staff super friendly and helpful and most importantly the bed was sooo comfy!! Would recommend to anyone and definitely return! Thank you to the Halyard! Xx

NB - I'm being generous by giving 4 stars, but it's not possible to give 3.5, and it was better than a 3. IHG hotels are my first choice when I travel, and I was looking forward to trying the new Halyard property in Liverpool where we had concert tickets. The public spaces are lovely - light and airy with attractive furnishings. The bedrooms are, for the main, very nicely appointed. Large fluffy towels and a selection of proper wine glasses were particular plus points. We didn't hear any noise from outside, though that may have been because it was Sunday night. The bathroom is rather oddly constructed (sink outside and clunky sliding door), but full marks for not installing any glass panels as this is so annoying at night! We had dinner and breakfast in Voyager restaurant and both were really good - the small plates menu is worth going for even if you're not staying at the hotel, and it was a pleasant surprise to see a very reasonably-priced wine list. Service was impeccable and definitely enhanced the experience. Where it fell down for me was that there was no upgrade (it was Sunday and very quiet), or other recognition of IHG Diamond status. If The Halyard wants to attract current IHG members, it needs to get on board with this, as I'm not the only reviewer who's commented on this. Also, the "stocked mini bar" per the room description consisted of 2 cans of water - seriously?! Even Holiday Inns manage a couple of bottles of beer and a chunky Kit Kat!