Avenida Premium by Homing

Stylish apartment, large balcony, close to the centre, ample and light living room. Sounded and looked good to us and is true. BUT: The company who offer a large number of apartments is obviously not capable or willing to provide a minimum quality of service: The first problem was: We wanted to book a different apartment first (via ***********), but our reservation was cancelled because the payment via credit card was not possible since the redirection to the website of my bank did not work. Therefore no possibility to enter Mastercard-Secure-Code and TAN. I suggested payment via SEPA money transfer, but no response by the company. After several attempts to contact the company I finally reached a friendly person who told me that the apartment was not available any more, but that she could offer the apartment in Rua do Salitre 91 and that she would accept payment via SEPA transfer. The next problem: We were asked to announce our arrival time and told them a time frame from 15:15 to 15:45. We arrived there at 15:30, no one was there. After calling again an employee showed up aroud 15:50, showed us the apartment in less than five minutes (did not even show how to convert the sofa to a bed) and left. THe third problem: We would have needed a second key (we were 4 persons). They could not provide one and told us that not even they themselves have a second key (and were very eager to obtain the key when we left). The fourth problem: Maintenance of the apartment: In the bathroom only one lamp was working and gave only a dim light. One of the taps was loose. Using the shower regularly caused flooding of the bathroom-floor since obviously the drain did not work properly. There was no possibility to report these shortcomings or to get them repaired (since they have no second key). Fifth problem: Minimalistic supply: Only one towel per person, no dishcloth, no tabs for the dishwasher, no detergent, no cleaning sponge etc. Summing up: Could make a perfect stay if the company would do their job properly.

Great location, clean and airy space. I use a lot of Airbnb’s and booking.coms. This place is unnecessarily complicated and lacks attention to detail for a welcoming experience. Expect many preliminary messages, forms and links before travelling. You can’t arrive at the address and check in to enjoy exploring; you have to find a way with your baggage to travel to their office 45 mins away. You’ll need to pay for transport, access cash et to collect keys-very stressful !! You’ll need to use social media, emailing and *********** messaging to support checking in plus an extra €250 deposit which you may not get back for up to 12 days. Apartment clean and set up is good for a family of 4 but not worth the hassle and poor hospitality.