Turim Europa Hotel

I never intended to write this review, however with the extremely poor customer service I have received to try and resolve the issue, I believe it's best I warn those about this hotel before considering booking. The only positive I can find from my stay would be the location, the hotel is within a 10-15 min walk for most central locations and is fairly convenient. Now onto the negatives, the rooms and style are extremely dated, the air con did not work at all during our stay to which the window had to be left open however the street can be quite noisy and busy. The safety standards in this hotel are a complete disgrace, on my second day I went to use the hotel gym, the equipment is very basic and the area is not very spacious. The routine was going as planned until I used the TRX straps that were hooked into the ceiling, I didn’t even place a fraction of my weight onto the straps before the hook immediately flew out of the ceiling and straight onto my head. I fell straight to my knees and saw blood dripping onto the floor. My friend ran to the reception and requested help from the receptionist, who assumed it was a small cut and leisurely made her way over to the gym before realising the severity of the incident. About 30 minutes of basic treatment was provided by the receptionist who asked if I would like to go to the hospital. I was unsure of the severity of the incident as I couldn’t see the cut but my head was throbbing throughout the incident and decided I should go to the hospital to receive more appropriate treatment. The hotel called for a taxi to take me there (to which we had to pay for) and I was treated at the hospital after being there for 7 hours and returned back to the hotel in the early hours of the morning. After all this, the compensation that was offered by the hotel was a free breakfast for 1 morning. I’ve later been chasing the hotel on numerous occasions to arrange for a more appropriate level of compensation for the severity of the incident and have received extremely lazy replies back, with a large majority of my emails being ignored after over a month of attempting to get this resolved appropriately. It is truly shocking and I urge anyone to consider looking elsewhere before booking this hotel.

We were there at the end of January. By the price and location, we think we found the best hotel. Its near a metro station (Parque), its on walking distance to the city centre through the av. da Liberdade. Around the hotel there are great places to eat or drink coffee, also nearly is located the famous Banksy Lisboa Museum, but enough for the location. The service - the service was awesome. Amazing and friendly staff, clean rooms (by the way, they were cleaned every day as well as the towels were changed). For sure it will be our 1st choice when we return to Lisbon. Thanks for the hospitality!

We spent 7 nights at the Turim Europa Hotel and really enjoyed the stay. The welcome was friendly, professional and the staff spoke English which really helped! They went out of their way to make the stay pleasant and enjoyable. The breakfasts were amazing!! Very pleased to have had breakfast included, since we (as South Africans) would have paid a fortune for the equivalent at a restaurant every day! A huge shout out to the amazing reception staff and the breakfast dining room/bar staff.

Clean, quiet, easy access to public transportation. There is a kettle in the room. Curtain is good for blocking light. We arrived around 11 AM. We were told that the room was not ready and check-in time was 2 PM. So we waited in the lobby. The staff showed us a local map and some tips for touring the city. That was nice. But the staff did not make an effort to prioritize cleaning/preparing our room and they did not notice us when the room was finally ready. We had to ask them after 2 PM before receiving our room key. It was not a busy day. I would expect that the staff at the front desk show more enthusiasm to let us get the room earlier. Overall we were happy with the hotel and I would definitely recommend TURIM Europa to everyone who plans to visit Lisbon.

The absolute worst view of tall grey walls on all sides making for the darkest room. Was ok as a bed for the night.

Enjoyed property, staff very friendly, good location- only spent one night as travelling through to Faro but would recommend

Ok Hotel which has seen better days. Old tiny shower head which didn't work well, no USB charging points, the safe didn't work in the room and when we requested if it could be fixed, the staff member didn't know what was wrong, promised to get another to look into and and no-one came back. The carpet outside our door was lifting and i kept tripping on it. Everything else was fine but certainly not worthy of four stars. Feels like it has not been kept up to date for a while.