Country Inn & Suites by Radisson, BWI Airport (Baltimore), MD

Sono arrivato a BWI intorno alle 23:40 e mi sono precipitato a chiamare la navetta dall'hotel perché mi hanno informato prima che se non avessi chiamato entro mezzanotte, avrei essere da solo per avere un passaggio fino all'hotel. Ero stressante perché era la prima volta che viaggiavo da solo. Li ho chiamati alle 23:50 wow!! ma in abbondanza di tempo prima delle 12:00. Così ho pensato, prima mi hanno messo in attesa... poi hanno riattaccato, la prossima chiamata... Nessuna risposta e ho riattaccato. Adesso sto impazzendo. Finalmente una navetta sarà lì tra ... 15-20 minuti ehhhh?? quindi sono in piedi da solo a mezzanotte da solo (una donna di 55 anni) passa mezz'ora... chiamo di nuovo l'albergo e non è facile per qualcuno rispondere. Oh, la navetta si è riempita, mi è stato detto che devono mandarne un'altra, DAVVERO quindi altri 15 minuti passano senza navetta, mezz'ora dopo, vedo la navetta, ecco che arriva... e vola proprio da me mentre sto urlando STOP!! in giro se ne va, 10 minuti dopo è finalmente qui all'1:15 e poi dice che è stata lì. le hanno detto PORTA 15 Ho detto che ero a POSIZIONE 15. Pazzo prima ancora di arrivare in hotel, una volta lì..un refrigeratore pieno di bibite da comprare e non una bibita DIETETICA..vado a letto. Nessuna coperta? solo lenzuola Avevo freddo, quindi sono andato alla reception per chiedere una coperta, scusate se sono stati rinchiusi, ecco altre lenzuola. In tutta onestà sembravano essere molto a corto di personale. e la camera era pulita ma non valeva il prezzo?

I do not know where to begin. It was the worst experience I ever had as a customer who is just looking to check into a hotel that I have booked. First, I arrived at the hotel around 7 PM EST. There I went to the front desk where I was supposed to check in without any problem. Instead, lady in the front desk told me that my reservation was cancelled due to my card being declined. But also that they do not have any more rooms left? Are you kidding? Let me tell you this. I have never received any notification from Trip app nor got any email about issue with card. And when I checked my bank account it literally shows that purchase was not pending but completed. I work at a credit card agency so I should know this better. When I showed the lady in the front that my card was charged with no issue and never refunded or declined she decides to call someone and comes back saying she DOES have a room? Like how does this make sense? So they magically make rooms be available? I have a gut feeling that she was being racist against us (Asian) thinking that as travellers we can't speak English well and does not know alot of how things are like in US. Hey guess what? I've been living in the US for more than 17 years haha. That was the worst experience of my life hope no one else gets treated this way.

Amazing experience, very clean and perfect hotel for anyone. The front desk people were amazing and very helpful!

We chose the property by its location, shuttle service to BWI, and positive experiences at other Radisson properties. Radisson properties have nice furnishings and finishes that are welcoming and clean. The service from the Front Desk was superlative! When faced with a late-arriving shuttle driver and 6 traveling patrons who had early flights to catch, the manager was courteous, friendly, and reassuring. She made a point of contacting the driver when it seemed he should truly have already arrived. She never shared the issue-- to uphold the driver's credibility, but all was quickly resolved, and all arrived at the airport in good time. We tipped the driver ($40 total) so that he could truly know his service was appreciated, needed, and valued even when early calls affect his lifestyle, cost him gas, etc., to be there!

It was a very nice, clean, and aesthetic hotel with great rooms and comfortable beds. All of the staff was friendly and helpful, especially Lori and Kimberlee (not sure if I spelled their names correctly). The hot breakfast was very good, and it was fun to meet lively and friendly people at breakfast.

Great costumer service. Rooms could be more upgraded but still comfortable. Great shuttle service to and from airport. Great breakfast options as well.

Booked 2 queens and they did not have it available. Did give us a king suite but they couldn’t find a blanket for the sofa bed. Fan was also broken on heating system.

Comfortable, reasonably priced, excellent shuttle to and from airport. Breakfast was OK, nothing special but it did have hot options.

Quick over night to catch flight in am. Staff was friendly & clean. Convenient that Chili's is next door & walkable.