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Corrispondenza del prezzo
1 notte
Recensioni degli ospiti
9.6/10
Eccellente
6199 recensione
Per garantire l'autenticità delle valutazioni visualizzate, non forniamo semplicemente una media. Al contrario, teniamo in considerazione la credibilità e le date di soggiorno dell'ospite per determinare la valutazione finale.
Recensioni verificate
Ubicazione9.7
Strutture e servizi9.4
Servizio9.6
Pulizia9.7
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Recensioni positive(6153)
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Wuweierzhizhi
Suite
Soggiorno: dic 2024
Altro
9 recensione
1.0/10
Pubblicata: 1 feb 2025
La stanza costava circa 6000 yuan a notte. I servizi erano pessimi. C'erano solo due tazze da tè e anche l'ambiente al primo piano era pessimo. Mi sembrava di essere rimasto lì solo per scattare foto e registrarmi. Nient'altro funzionava. 6000 yuan a notte erano quasi 12.000 yuan. La stanza era praticamente inesistente e anche la gestione era caotica. Tutti gli hotel vicino a Shuhe sono campi minati. Non ci soggiornerò più. Sono tutti molto senza scrupoli. Va bene se il prezzo è alto, ma bisogna migliorare i propri standard. Che senso ha scattare foto? Non le voglio nemmeno come regalo.
Testo originaleTraduci con Google
6/13
Risposta dalla struttura: Grazie mille! Ci dispiace che la sua esperienza presso il nostro hotel non abbia soddisfatto appieno le sue aspettative. A nome dell'hotel, mi scuso sinceramente. Rispettiamo e apprezziamo il feedback di ogni ospite. La direzione dell'hotel è a conoscenza dei problemi di biancheria e gestione del servizio da lei segnalati. Apporteremo miglioramenti proattivi, tra cui l'aggiornamento dei servizi in camera e l'ottimizzazione dell'esperienza, per evitare che tali incidenti si ripetano e garantire un'esperienza confortevole e soddisfacente a lei e a tutti gli ospiti. Grazie ancora per il suo soggiorno e per aver condiviso il suo prezioso feedback.
Utente anonimo
Camera Deluxe Queen
Soggiorno: giu 2024
Viaggio con amici
34 recensione
1.7/10
Pubblicata: 21 set 2024
Questo è il peggior Hyatt in cui abbia mai soggiornato. E lo chiamano un hotel "Reserve"? Meritate davvero l'etichetta "Reserve"? Dal portiere maleducato al direttore del ristorante cinese, che parlava con gli ospiti come un teppista del posto, non c'è assolutamente traccia di servizio! --- Questo dimostra che la direzione è incompetente e priva di capacità gestionali. Incompetente! Uno spreco di servizi! Un soggiorno davvero spiacevole. Sicuramente da mettere nella lista nera!!!
Testo originaleTraduci con Google
Risposta dalla struttura: Grazie mille! Ci dispiace che la sua esperienza presso il nostro hotel non abbia soddisfatto appieno le sue aspettative. A nome dell'hotel, mi scuso sinceramente. Rispettiamo e apprezziamo il feedback di ogni ospite. Il team di gestione dell'hotel è a conoscenza dei problemi di servizio da lei segnalati e apporterà miglioramenti proattivi, rafforzerà la formazione sul servizio e potenzierà le nostre capacità di servizio per evitare che tali incidenti si ripetano, garantendo un'esperienza confortevole e soddisfacente per lei e per tutti i nostri ospiti. Grazie ancora per il suo soggiorno e per aver condiviso il suo prezioso feedback.
Utente anonimo
Camera Deluxe con 2 letti singoli
Soggiorno: gen 2023
Viaggio in solitaria
1 recensione
10/10
Eccezionale
Pubblicata: 27 feb 2023
Igiene: ben pulito
Strutture: design elegante nel rispetto delle tradizioni cinesi
Servizio: molto disponibile ed educato
Ambiente: Tranquillo e in armonia con il paesaggio
Testo originaleTraduci con Google
Risposta dalla struttura: Grazie mille per aver soggiornato al Jinmao Hotel Lijiang, The Unbound Collection Collection di Hyatt e apprezziamo il tuo gentile feedback. È più che felice di sapere che le strutture e i servizi complessivi dell'hotel hanno soddisfatto le tue aspettative. The Unbound Collection di Hyatt è il nuovo marchio di lifestyle premium di Hyatt, ora in fase di lancio nell'Asia del Pacifico.Tutte le nostre camere sono spaziose e confortevoli, combinano elementi culturali colorati di Lijiang con caratteristiche moderne e dispongono di balconi indipendenti per lo più con viste stimolanti sulla Jade Dragon Snow Mountain.Ci auguriamo sinceramente che tu stai bene e al sicuro durante questa situazione dinamica, ovunque tu sia o sarai, questo è ciò a cui teniamo sempre. Non vedo l'ora di riaverti presto se il tuo piano futuro ti porta in questo modo. Con i migliori saluti
Utente ospite
Camera Deluxe Queen
Soggiorno: ott 2025
Viaggio in solitaria
1 recensione
10/10
Eccezionale
Pubblicata: 22 nov 2025
Incredible hotel experience, The design , the service and the food, everything was 10/10. The private courtyard and butler service made me feel so special. The hidden gem is the schedule of daily free activities and strolling through gardens to see elegant black swans and adorable friendly sheep! It’s an experience you can’t get anywhere else. It totally made my trip.
Traduci
Jane_w95
Camera Deluxe Queen
Soggiorno: set 2025
Coppia
8 recensione
10/10
Eccezionale
Pubblicata: 1 nov 2025
The Hyatt Jinmao Lijiang was recommended to me by a close friend and it was truly worth the hype! It was the perfect location for us to explore local attractions, like Shuhe Ancient Town, Jade Dragon Snow Mountain, and Tiger Leaping Gorge. The hotel itself was beautifully designed, blending traditional wooden design with modern touches. Our room was fantastic - super spacious and comfortable with lovely Naxi touches. We loved strolling around the property’s serene gardens and watching sunrises and sunsets over the stunning Jade Dragon snow mountain. The hotel also had so many unique amenities, like an animal farm with alpacas, free guided tea tasting, complimentary photoshoot, and a luxurious sauna and jacuzzi, which was the perfect place to relax after long days of walking. Bella and the Jinmao team’s service at the front desk was warm, friendly, and professional and they were always quick to help with all of our questions. A special thanks to Bella for going above and beyond - when I left my jacket in the closet, she was quick to message me and offered to express deliver it to my next hotel. Truly exceptional service!!
Traduci
6/11
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards
Utente ospite
Camera Deluxe Queen
Soggiorno: ott 2025
Coppia
1 recensione
10/10
Eccezionale
Pubblicata: 12 nov 2025
Amazing stay with great views of the Yulong Snow Mountain! Room is very spacious. Breakfast spread was good. Staff are super attentive and helpful! From check-in to check-out, the experience was smooth. Highly recommend!!
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards
D24569
Camera Superior (letto matrimoniale, con vista sul lago)
Soggiorno: ott 2025
Coppia
6 recensione
8.0/10
Molto buono
Pubblicata: 8 nov 2025
Very well furnished hotel with amazing view of the mountains. The hotel itself is beautifully designed too. Staff are hardworking but perhaps young and slightly inexperienced. The Chinese restaurant within the hotel has one of the best Peking ducks
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards
Jazzylay
Camera Deluxe Queen
Soggiorno: set 2025
Coppia
21 recensione
10/10
Eccezionale
Pubblicata: 3 nov 2025
We had a wonderful stay at the hotel. The room is spacious with a beautiful lake and mountain view.
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards
Utente ospite
Camera Superior (letto matrimoniale, con vista sul lago)
Soggiorno: ott 2025
Viaggio con amici
1 recensione
10/10
Eccezionale
Pubblicata: 12 nov 2025
Very spacious rooms and very good service! Would definitely recommend to my friends
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards
Utente ospite
Camera Deluxe (2 letti, con vista)
Soggiorno: set 2025
Famiglia
3 recensione
10/10
Eccezionale
Pubblicata: 18 ott 2025
Such a beautiful hotel. Upgraded our room to mansion because the room we wanted was going to be under renovation. The hotel environment is beautiful, with traditional Lijiang architecture, a lake. And they have some farm animals on the hotel grounds which my daughter absolutely loved.
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards
Utente ospite
Suite
Soggiorno: set 2025
Famiglia
2 recensione
10/10
Eccezionale
Pubblicata: 10 ott 2025
The hotel is very beautiful, Shannnyn gave a small doll when I checked out, the room is very large and suitable for families to stay, and the breakfast is also delicious.😋
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards
Utente ospite
Camera Deluxe con 2 letti singoli
Soggiorno: ago 2025
Viaggio con amici
1 recensione
10/10
Eccezionale
Pubblicata: 16 set 2025
The hotel was beautiful and it’s design has a nice blend of modern Chinese and the local Naxi cultural elements. The rooms are very clean and we could get a glimpse of the snow mountain from our room’s balcony. The hotel provides lots of activities which we would very much love to join but didn’t have time. There was a mini petting zoo too! Their receptionist, Bella, was very helpful and friendly. Love this hotel and I would come back again if I visit Lijiang.
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards
Utente ospite
Camera Deluxe Queen
Soggiorno: ago 2025
Coppia
5 recensione
9.5/10
Fantastico
Pubblicata: 14 set 2025
Rooms are nice. Breakfast with excellent choices. Restaurant is by the lake. Great atmosphere. Front Desk is constantly busy. 3rd party photographer is interesting and professional. Massage is ok.
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards
Utente ospite
Camera Montagna innevata (letto matrimoniale, con vista)
Soggiorno: ago 2025
Famiglia
4 recensione
10/10
Eccezionale
Pubblicata: 16 set 2025
My family and I had a truly memorable stay at Jinmao Purelax Lijiang, The Unbound Collection by Hyatt. The resort is surrounded by stunning scenery, with views that are both relaxing and inspiring.
The activities made our stay extra special — we enjoyed animal feeding, had fun kayaking on the serene waters, and even tried fishing. Our daughter caught her first fish here and was so excited — such a precious memory for our family!
The service was attentive, and the staff made sure every detail of our stay was comfortable. The resort atmosphere is calm and refreshing, perfect for unwinding after exploring Lijiang.
A wonderful choice for families who want both relaxation and unforgettable experiences in Lijiang.
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards.
C_Tan
Camera Montagna innevata (letto matrimoniale, con vista)
Soggiorno: ago 2025
Famiglia
2 recensione
10/10
Eccezionale
Pubblicata: 7 set 2025
We enjoyed our stay at this hotel. Be sure to participate in their free activities which makes the stay extra worthwhile! Front desk was kind enough to provide an extra mattress for free — I’m guessing because it’s low season. Good spread at breakfast.
Lijiang Old Town is 5km away and Shuhe Old Town is 2km away, so hailing a DiDi is necessary. Or, cycle.
Only comment for improvement: lighting around the hotel property is quite dim at night, which can make navigating challenging…
Traduci
Risposta dalla struttura: Thank you very much for staying at Jinmao Purelax Lijiang, The Unbound Collection By HYATT and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation.The Unbound Collection by Hyatt is Hyatt’s new premium lifestyle brand, now launching in Asia Pacific.All our guestrooms are spacious and comfortable,combine colorful cultural elements of Lijiang with modern characteristics, and feature independent balconies mostly with inspiring views of Jade Dragon Snow Mountain.We sincerely hope you stay safe and well during this dynamic situation wherever you are or will be, that's what we always care about. Look forward to having you again soon if your future plan brings you this way.With best regards