Marriott's Kauai Lagoons - Kalanipu'u

Recensioni su Marriott's Kauai Lagoons - Kalanipu'u

Marriott's Kauai Lagoons - Kalanipu'u

Marriott Vacation Club, 3325 Holokawelu Wy, Lihue, Hawaii, 96766Dettagli hotel
Marriott's Kauai Lagoons - Kalanipu'u
Marriott's Kauai Lagoons - Kalanipu'uMarriott's Kauai Lagoons - Kalanipu'uMarriott's Kauai Lagoons - Kalanipu'u
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1 notte

Recensioni degli ospiti

9.0/10
Ottimo
61 recensione
Recensioni verificate
Ubicazione9.0
Strutture e servizi9.0
Servizio9.0
Pulizia9.0
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Tutte le recensioni(61)
Recensioni positive(25)
Recensioni con foto/video(5)
Recensioni negative(9)
romanw871
Soggiorno: mar 2025
Famiglia
10/10
Eccezionale
Pubblicata: 29 apr 2025
We went with a family as a part of our Marriott Vacation Club. From beginning to the end the stay was very enjoyable. Our rooms were well equipped. Staff was very attentive, friendly, always willing to go an extra mile to keep us as comfortable as possible. They also had a nice variety of activities.
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Risposta dalla struttura: Thank you for your thoughtful review. We're committed to providing excellent service and are glad to hear we succeeded during your stay.
Utente ospite
Soggiorno: giu 2025
Altro
10/10
Eccezionale
Pubblicata: 28 lug 2025
Amazing time! My family traveled with 6 adults and 5 children 3 and under. Resorts like this make us proud to be MVC owners. The team that Jared, Candee and others have drafted are a great example of how happy respected players out perform expectations. Britney's front desk team is a prime example. Bryan, Daphane, Noelani, Crystal are just a few of the knowledgeable and always ready to help with a smile. Alyssa was absolutely wonderful doing crafts with the adults and children. The security team was cordial but protective of the grounds that the landscaping group take great pride in. Cannot say enough about the housekeeping crew. For future visitors- One issue we had was this is a cashless resort. We ran out of tip money and will not let that happen again. We look forward to another great visit next year! Aloha
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r_durai51
Soggiorno: nov 2024
Altro
8.0/10
Molto buono
Pubblicata: 10 dic 2024
We stayed in this Hotel Block A , 3rd Floor room with 2 bed & 2 bath with Kitchen full furnished with Oven , Dishwasher, Induction stove & microwave & all utensils . Also a Washer Dryer is provided with washing materials.. we stayed here for 8 days . The lady at the front desk of Concierge was very much helpful and guided us for unloading our luggages through a Bigger Trolley kept at the entrance of each block & lifting through an Elevator to our room at 3rd floor. The room allotted to us is with excellent view of Ocean & Greenish Golf ground from our balcony, which is provided with dining table & chairs & beach sunbath chairs to enjoy the nature . One master bed is also provided with Ocean view window & patio . We requested a Crib for our child & provided in the Master with a King bed & attached bath . The Guest bed room also provided with a King bed & side tables with lamps , alarm clock & AC . The bath attached to Guest room is approachable from 2 ways , from family room & Bedroom. Both the bathrooms are provided with Towels & Toiletries, but only sufficient for 3 days. No paste & brush is provided . You have to bring your own arrangements for brushing & shaving kits. On request they arranged cleaning schedule after 4 days of our stay. No active camping was seen inside the Hotel during our stay. No restaurant is available inside the Hotel campus. The Kalanikki bear is behind this Hotel & approachable through vehicle in 5 minutes and parking near another Hotel. Beach towels are provided in the room. This Hotel is very nearer to Kauai Airport & Helicopters trip station.( just 10 minutes from Hotel.) Two Farmer’s markets are very nearby & you can get fruits and vegetables. One Farmers Market is open on Tuesdays & Thursdays only. The amenities provided by this Hotel is much less & we can offer only 4 star ratings.
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Risposta dalla struttura: Aloha and thank you for leaving a review from your most recent stay! Our team values your feedback, and we hope that you enjoyed your time with us in Kauai. Mahalo!
TimHNelson
Soggiorno: apr 2025
Famiglia
8.0/10
Molto buono
Pubblicata: 2 mag 2025
If you want some quiet, secluded time, in a THREE bedroom timeshare, this is the place to be. Off the beaten path with great views. Grounds are extremely well kept. Although some rooms are island views and other are ocean views, ALL rooms can see the ocean and the bay. Been here multiple times and love the location. This is not a full service facility, no room service, restaurant, or other amenities. They do have an activities center, pretty decent workout facility, a pool (that although small, never seems crowded), and a 24 hour mini mart for sundries, food, and drink items. The engineering team and front desk staff are second to none and will address any issues that you may have. Only reason for a rating of four instead of five is that the closest shopping, beach, restaurants are a mile away.
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Risposta dalla struttura: Thank you for your thoughtful review. We're committed to providing excellent service and are glad to hear we succeeded during your stay.
PlakaCt
Soggiorno: gen 2025
Famiglia
2.0/10
Pubblicata: 5 feb 2025
Booked this hotel on the Bonvoy app when we were stuck at the airport. Big mistake. I figured out in the middle of the night that there was no air conditioning. I assumed that it stopped working during the night and called the front desk just to let them know. The manager informed me that he knew there was no air-conditioning when I checked in and he "forgot" to tell me. It was very clear to me that he was lying and that I'd been scammed into paying $700 for a hotel room that had no air conditioning. He offered a 10% discount on my bill. I called Marriott corporate expecting they would be pretty concerned at the dishonesty but they said "Marriott Vacations Worldwide and Marriott International are separate entities" and they forwarded my complaint back to the property. I know the vacation club/timeshare business can be shady but for Marriott International? The property is also pretty rundown by the way.
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Risposta dalla struttura: Thank you for your review and feedback. We apologize for not meeting your expectations.
Grace S
Soggiorno: dic 2024
Famiglia
6.0/10
Pubblicata: 20 gen 2025
The next day after our arrival, my family and I wanted to talk to the concierge to figure out dinner spots & some excursions for the week. When I tell you our mood went from 0-100 real quick! We were extremely unsatisfied with the concierge Elsa. She was a complete disgrace & should not be associated with Marriott. Only to mention a few we asked her to write down any suggestions and she completely ignored us. We tried making small talk with her and she couldn’t even look at us in the face. I told her I was doing a photoshoot at tunnels beach that I was SO excited for. Her exact words were “if you go there you’ll die.” Thank god I went with my instinct…we went and couldn’t have had a better time. It was PERFECT! She was very dismissive and she couldn’t be bothered with us. There was much more she did to us but those are to name a few. Honestly when we left we were extremely saddened and disappointed. If I were her manager she shouldn’t be concierge and should be fired from Marriott. She was a complete disgrace to your resort! We deserved better than how she treated us! We’re Marriott owners for probably longer than she’s been alive. She needs to take accountability for treating owners this way.
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Risposta dalla struttura: We apologize for the negative experience that you encountered during your stay. Our team values your feedback, and will work to address this matter. We recommend contacting our front office at 808-632-8202 to speak to a manager on duty to discuss situation further. 
nctraveler315
Soggiorno: ago 2024
Famiglia
10/10
Eccezionale
Pubblicata: 8 set 2024
I read some of the reviews before we left and was very nervous about our stay. It was wonderful. The staff were very helpful and friendly. The door onto the balcony got stuck when we first opened it so we called the front desk and in less than 5 minutes someone was there to help us. The view from the balcony was incredible. We loved sitting out there with a cup of coffee in the morning or just relaxing when we got back in the afternoon. We thought our rooms were beautiful. Some people commented that the furnishings looked worn. I thought everything looked great. Yes, we could see onto other guests balconies and we could sometimes hear others on their balconies when we were outside. I think that is to be expected. It was not noisy or distracting. The pool was nice, not as grand as some resorts but it was attractive and big enough for us to relax while other kids/families played in other areas. It was crowded with kids just once but all other trips to the pool were relaxing. There were not a lot of activities on site, but we did not travel across the country to do activities at our hotel. Overall, we were very pleased with out stay and would recommend Kauai Lagoons.
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Risposta dalla struttura: Thank you for leaving a glowing review on our resort. We greatly appreciate it, and hope you visit us again soon!
manuel d
Soggiorno: ago 2024
Famiglia
2.0/10
Pubblicata: 6 set 2024
They have the worst hospitality service ever! The hotel is no where near calling itself a resort, theres no beach acess, theres no restaurant, the rooms are dingy and outdated, their customer service is horrible. The construction sucks other than that kauai is great.
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Chris C
Soggiorno: lug 2024
Coppia
2.0/10
Pubblicata: 27 ago 2024
The absolute worst customer service, from Makana at the front desk. Condescending, Insulting and just rude. I will never stay at this resort EVER !! I have stayed at resorts all over this world and this is by far the worst experience we have ever had.
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Risposta dalla struttura: Thank you for your review. We sincerely apologize for the negative experience that you faced during your stay. If you would like to further address your concerns, please contact our Customer Advocacy office at customer.advocacy@mvwc.com.
Elaine P
Soggiorno: mag 2024
Famiglia
4.0/10
Pubblicata: 12 giu 2024
This resort is extremely BORING. Minimal adult activities. The one and only pool is very small and is loaded with kids playing ball. The resort grounds are very nicely manicured however the lagoons look like a swamp. Dead fish floating on top of the dark algae. The marketplace is very small. Our garden view villa's A/C did not take away the mildew smell and moisture in the room from the island's humidity. The bed sheets were always damp from the humidity. The balconies are very large, however the local birds are a big pest!! They are constantly sitting and pooping on the tabletops and chairs. The sounds from the other villas can be heard from your balcony. Also, no privacy on the balconies due to partial glass walls. Do yourself a favor and stay in Poipu where the other Marriott Vacation club is. ( Marriott Waiohai Beach Club ) Also, the Grand Hyatt Kauai resort. Theses resorts offer many pools, beach, restaurants and daily activities. We rented a car from Alamo and headed over to Poipu almost everyday. It's the sunny side of the island. The Marriott Lagoons has no restaurant. We ate dinner at Duke's Kauai twice and The Italian restaurant next to Duke's once. The food at theses places were average tasting. The Marriott Lagoons offers many BBQ areas if you choose to BBQ. Many families did. Glad to be back home. Will never return to the Marriott Kauai Lagoons.
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Risposta dalla struttura: Thank you for your review. We apologize for the negative experience you faced during your stay. We value your feedback, and hope you enjoyed your time in Kauai. Mahalo.
Traveler67640503085
Soggiorno: feb 2024
Famiglia
10/10
Eccezionale
Pubblicata: 17 mar 2024
What a beautiful resort. It is quiet and the gardens are lovely. The beach is a short drive, the pool is not huge but never crowded. The rooms are fabulous, how many resorts have a subzero refrigerator? Large rooms and beautiful views. No restaurant on site but close by there is restaurants and shopping. Thoroughly enjoyed the peaceful environment.
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Risposta dalla struttura: Thank you for leaving a 5-star review with us! We appreciate the feedback. Mahalo!
Utente ospite
Soggiorno: gen 2024
Altro
10/10
Eccezionale
Pubblicata: 29 feb 2024
I read about some complaints and it seems some people have no clue on what is going on. 1. The pool size is perfect for the number of rooms at this location. 2. The Lanai are the largest of any resort in the MVC network. 3. Construction is only bringing more value to the Lagoons MVC. 4. Chances are you rented a car to get to the resort. Hence, use the car to drive to the restaurants. 5. No Bar at the pool. Well you are saving money by bringing your own cocktails down to the pool and it is only feet away from the pool. 6. The view is one of the best on the island with the blue ocean to the left, the green mountain and Lihue harbor entrance to the right. You can also use the beach in front of the Beach Club for free! The resort is peaceful and very quite. Finally, there is a restaurant and bar at the Timber Resort open to the public.....the walk is shorter. The Timber Resort area was the old Ritz-Carlton homes. The Marriott brothers stood at the Lagoons and said, the Lagoons land should of been the Ritz Carlton homes with the beautiful view. Finally, you can run into construction anywhere. At least, this construction is not on the Lagoons property. You go to Kaui to relax and not get up tight with your underwear in a bundle. Been going to the Lagoons since 2010 minus Covid years.
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Utente ospite
Soggiorno: gen 2024
Altro
2.0/10
Pubblicata: 29 feb 2024
The Marriott Vacation Club at Kauai lagoons is not all it seems to be. While the time share is beautiful, it is virtually isolated. The pool is very small. There is no access to a bar on the property. The same is with food - - no access on the property. Also, the property does not have a beach. Lastly, there is no access to the nearby hotel (and restaurants) from the property other than a personal car, as walking is long and tedious, especially if one has any difficulty walking. There was, at one time, access via a cart furnished by the property (Marriott). There is none now. While I expressed my concerns to the management, I was advised that all my complaints (see the foregoing) have been made many times before and nothing will be done about them. So, if one does not have a car and has difficulty walking, one is virtually stranded at the Lagoons. On all of our previous visits we at least had a golf cart furnished by Marriott to get us to the restaurants at the hotel on the property. The Marriott Vacation Club website does not mention any of the foregoing. Potential visitors should be made aware of the property shortcomings. Clearly, Marriott has the financial ability to fix the aforementioned issues, but they refuse to do so. Bottom Line: this is the LAST time I will visit this property.
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Utente ospite
Soggiorno: gen 2024
Altro
6.0/10
Pubblicata: 29 feb 2024
We were really looking forward to our stay at Kauai Lagoons, first time we have visited this property. We knew it didn’t offer many amenities (no onsite bar/dining) but were surprised that there isn’t even a place (ideally Starbucks like other Marriott properties) to get a coffee. The rooms are beautiful and we had a lovely, large lanai. The people who work here are wonderful and try to help their guests in any way possible. The big disappointment for us was the construction activity. In addition to being an eyesore, the noise from the construction work really impacted our stay and our enjoyment of this property. (Picture with view from our lanai attached). Had we known we wouldn’t have stayed here. I’ve looked at Marriott’s website and see the construction is noted but it certainly doesn’t convey how much it will impact a stay here.
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Utente ospite
Soggiorno: gen 2024
Famiglia
10/10
Eccezionale
Pubblicata: 29 feb 2024
We are MVC owners and usually take a yearly trip to Ko Olina on Oahu with our daughter and her family. We decided to try something different this year and booked a 3 bedroom unit at Kauai Lagoons. We were a little apprehensive about the lack of on-site restaurants and no beach access, but as we finish up our week here, everyone agrees that it is one of our favorite vacations ever! Our grandchildren (ages 10, 11 and 11) loved the pool, even though it is small. It was never crowded (over Spring Break!) and we were always able to find shaded lounge chairs. There is a fun little slide. It was like having our own private pool much of the time. There were fun kids’ activities and an activity room next to a very good gym, with a pool table and ping pong. We had a ground floor unit with sliding glass doors that opened completely, so the kids could spill out onto the lawn and play. There were lounge chairs and a table on the generous lanai and BBQ grills just across from our unit. Nice walking trails with lots of wildlife and beautiful tropical plantings. The 3 bedroom unit is extremely spacious, with a gourmet kitchen, 3 bedrooms with king beds, 3 bathrooms, comfortable seating and even a separate laundry room. Tasteful tropical furnishings and artwork. The staff was very welcoming and responded to our every need. We were able to park our car right outside the unit, which we found way more convenient than waiting for a valet to retrieve our car. The resort is only minutes from the airport and shopping. We spent one day at the Kauai Beach Club, just down the drive, on day passes, so we could use their huge pool and spend some time at the beach. The beach is public, so if you don’t care about lounge chairs and umbrellas, there is lots of shade on the grass under he trees. All in all, this was one of the nicest MVC properties we have stayed at, and we plan to make this resort a “regular” on future vacations to Hawaii! We absolutely loved it!
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