Foto Grichting Hotel & Serviced Apartments

Risposta dalla struttura: It's so wonderful to read your comments! We're thrilled to hear that you enjoyed your stay with us. We're glad you made the most of the balcony with the beautiful mountain view and had a great time in our sauna. It's fantastic that you took advantage of the guest card for the snowpark and enjoyed renting a sled. Those fun memories from Hotel Seolsan will surely stay with you forever!We look forward to welcoming you again in the future.Thank you for sharing your experience!Best regardsHotel Team

Risposta dalla struttura: Thank you for your feedback! We're glad to hear everything was great during your stay. We apologize for the oversight regarding the discount coupon for the thermal waters and access to the ski lifts. For your next stay, we will be happy to provide it to you.We look forward to welcoming you again soon.Best regards,Hotel Team

Risposta dalla struttura: Dear Nancy We deeply regret that you had such a negative experience during your stay with us. We would like to clarify that the incidents mentioned were the result of a misunderstanding by our staff. Regarding the socks found in the crib, our team mistakenly assumed they belonged to you when they were found at the entrance due to the changes made with the crib and the rooms, which was an unfortunate misunderstanding. We sincerely apologize for this inconvenience, as we understand how inappropriate it was and how upsetting it must have been.Additionally, regarding the room assignments, there was also an error in the organization of the rooms. This does not reflect the standards we strive to maintain, and we have taken immediate measures to ensure similar situations do not happen again.Please know that we are committed to offering high-quality service, and we currently have a new, fully trained team focused on providing exceptional attention to our guests. We sincerely regret that your experience did not meet your expectations.We truly appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you again and provide you with the experience you truly deserve.Sincerely,Hotel Team

Risposta dalla struttura: Thank you for sharing your experience. We're glad to hear that you enjoyed our excellent location, the friendly service from our staff, and the breakfast with a great variety. We regret that the room didn't meet all of your expectations, and we will take your recommendation about the carpet into account for improvements.We look forward to welcoming you again in the future.Best regards, georgina chanapi

Risposta dalla struttura: Thanks for your feedback! We're glad to hear you found the room clean and enjoyed the location close to the city center. We totally understand that parking fees can be high, and we appreciate your comments. We hope to have the pleasure of welcoming you back soon.... Hotel Team

Risposta dalla struttura: Merci beaucoup pour vos commentaires ! Nous sommes ravis de savoir que votre séjour a été excellent et que vous gardez de si bons souvenirs. Nous sommes heureux que vous ayez apprécié la chambre spacieuse, notre emplacement proche du centre, le verre de bienvenue ainsi que le discount au restaurant. Nous sommes aussi contents que la plancha sur lingot d'argent vous ait amusé !Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement.Cordialement,Georgina chanapi