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Six Senses Crans-Montana
4.3/530 Recensioni
We have stayed at the Six Senses on two occasions, firstly in Portugal and now at Crans Montana. We stayed for three nights and spent over 7,500 CHP for the accommodation and extras. There was so much that the hotel does right, largely the architecture and finish of the building but there is so much they have got wrong with their approach and service. It feels like this location wants to be a luxury offering but without the accompanying service levels and they make so many basic mistakes that are simply not becoming of a 5 star hotel. I felt compelled to write this review after being harassed post our stay for 65 CHP which was the cost of the in room teddy that the hotel leave in every room. It’s a money maker when you turn up with multiple children. We read and re-read the accompanying card which stated that the cost of the stay and the teddies adoption fee goes towards their sustainability initiatives. Clearly a mistake on our part as busy parents juggling multiple children on arrival. But here’s the issue, we overlooked all the other money grabbing that the hotel did and let that go until this last episode. During our stay we had baby sitting that was offered to us on the basis of 35 CHP for an in house nanny and 55 CHP for an external nanny per hour. We took the in house option. Upon check out however we were told that this was 35 CHP per child per hour. For a 3.5 hr service they wanted to charge us 367 CHP. The external option would have been 577 CHP and in addition the hotel wanted to charge us a 10% handling fee. We were also charged 45 CHP for 5 scoops of ice cream for our children (9 CHP per scoop). I understand the hotel plays to a 5 star audience who may not always check their bills but this is disgusting. In the greater context of cost of living and the have and have not’s the approach of the hotel is shocking. I am glad to say that the hotel relented on the baby sitting charges and accepted they misinformed us but at every turn there was money to be made. We paid an extra agent 300 CHP to hire bicycles for 2-hours (a day charge was the minimum). The service we had from the individuals that looked after us at concierge (Arthur) and the setting up of the bikes was brilliant and it really made the stay but the cost was way too much. It was another thing that was just extra revenue for the hotel. We have finished a 6-week journey through France and Italy and stayed at some wonderful hotels who went the extra mile to build a client base and who could easily have penny pinched on the small stuff but didn’t. The Six Senses in Crans Montana did so much so well but let themselves down on the easy stuff. Teaching great customer services is an art and unfortunately it isn’t one that they have mastered at this location. We also had a terrible interaction with the cleaning staff who even though the hotel knew our schedule with young children sleeping and our restaurant t bookings, continued to send staff to knock on the door at 9am a

Domande frequenti

  • : quali sono gli hotel a 5 stelle più richiesti?

    : che tu sia in viaggio in questa città per lavoro o piacere, LeCrans è un hotel preferito.

  • : qual è la tariffa media degli hotel a 5 stelle?

    : per quanto riguarda gli hotel a 5 stelle, il prezzo medio nei giorni feriali è pari a 1.358 €, mentre nei fine settimana (venerdì e sabato) è di 1.469 €.

  • : quali hotel a 5 stelle offrono la piscina?

    : ci sono tanti hotel a 5 stelle con piscina. LeCrans è molto richiesto.

  • : quali hotel a 5 stelle offrono strutture per il fitness?

    LeCrans offre strutture per il fitness. Rimani in forma anche quando viaggi!

  • : quali hotel a 5 stelle hanno un bar?

    : per quanto riguarda gli hotel a 5 stelle con bar, LeCrans è molto richiesto

  • : quali hotel a 5 stelle servono la colazione?

    LeCrans offre una deliziosa colazione. Comincia la tua giornata con una colazione di alta qualità!

  • : quali hotel a 5 stelle offrono trattamenti spa?

    : voglia di relax con un trattamento spa? Fra gli hotel a 5 stelle, LeCrans è molto richiesto.

  • : quali hotel a 5 stelle offrono il servizio di trasporto da e per l'aeroporto?

    Non conosci bene ? LeCrans offre il servizio di trasporto da e per l'aeroporto.

  • : quali hotel a 5 stelle offrono il Wi-Fi gratuito?

    Avere una connessione internet oggi è essenziale per viaggiare. LeCrans è un hotel molto richiesto con il Wi-Fi gratuito.

  • : quali offerte sugli hotel a 5 stelle sono disponibili?

    Trip.com offre vari sconti e promozioni sugli hotel a 5 stelle. Per scoprire le offerte disponibili, vai alla pagina dedicata su Trip.com.

Informazioni di viaggio locali

Prezzo più alto12.431 €
Prezzo più basso409 €
Numero di recensioni146
Numero di hotel4
Prezzo medio (giorni feriali)1.358 €
Prezzo medio (fine settimana)1.469 €