Hotel in zona Park Square, Leeds

Non potevo raccomandare questo hotel abbastanza. Situazione fantastica a 10 minuti a piedi dalla stazione ferroviaria. La nostra stanza era una buona dimensione, molto pulita, confortevole e decorata bellamente. Il personale era molto utile. Il colazione era eccellente con una buona selezione.

The hotel is just opposite the train station, the location is good to eat any dishes and supermarket is very closed . Before we checked in , i requested connecting rooms but they said no connecting rooms. The hotel upgraded us to have executive rooms . It was appreciated. But they didn’t clean and tidy and refilled new towels everyday, the 2 nd day. The room keeping manager attitude was very bad, blamed me to disturb her schedule, asked her Warden to do extra bedroom 😅😅😅😅. The fact was that morning the toilet was blocked , tried to call at 1000 to ask somebody come up to check , since nobody appeared and warden was cleaning in next room. So I asked for assistance, the Warden is very nice and helpful, he informed her room keeping manager then cleaned and bumped my toilet After that the room keeping manager came up and blamed to the Warden in next room , I was very frustrated then she walked to my room door and complained to me . What kind of attitude she was . I called to the receptionist asked somebody explained and apologized but no news . But till now no one contacted me from the hotel. About the last day I need to took the earlier train to airport, I would like to get refund of 2 rooms breakfast but failed they said they can offer a padded breakfast to me . They did on time but with no hot coffee as I requested.😓🤷♀️

Another lovely stay at the Crowne Plaza in Leeds. Always a warm welcome, rooms are well serviced and comfortable, and being on the edge of town, the location is much quieter but only a ten minute walk into the city centre and railway station. Staff are always cheerful and happy to help, check-in and check-out is always efficient and swift. Excellent on site car park. Breakfast is always a delight and the cooked to order omelettes are amazing! Tina and Gigi (and all of the other restaurant staff) go out of their way to make sure you have everything needed for a good start to the day. Overall, just a lovely hotel with lovely staff. Just what's needed when working away from home and definitely worthy of 4 stars.

Che bella stanza ho avuto! Durante il mio soggiorno, una squadra amichevole e accogliente ha mostrato sopra e fuori servizio! Grazie!

Absolutely delightful stay. I booked very last minute and didn’t expect much but I received the warmest welcome from Hamid! Despite the very central location, my room was completely quiet up on the 12th floor. It’s a really clean, comfortable, and convenient place to stay. Perfect for a work trip- I’ll definitely be staying here next time I’m up for work too.

Grande posizione, grande servizio clienti. Belli studio consiglia molto.

Rooms were amazing, everything you need including a washing machine, iron, hair dryers, cutlery and cooker and microwave for cooking. Bed was so comfortable Location was so central, you were within a few minutes walked from shopping centre, bars etc Staff couldn’t have been more helpful Overall a lovely stay and highly recommend to anyone heading to Leeds

Questo è il mio hotel preferito a Leeds. Il colazione è eccellente e offrono opzioni di soia, che sono grandi per le persone che sono intolleranti al lattosio.

The hotel benefits from a very convenient location, which is one of its strongest points. It was generally clean, but several issues negatively impacted our stay. Our first room was uncomfortably cold, with half the lights not working and a loose faucet in the bathroom, suggesting a lack of proper maintenance. After reporting the heating problem, we were moved to another room. However, it became clear that we were not the only ones experiencing this issue—other guests were also having their rooms changed due to cold temperatures. It seems that because the hotel is so large, staff may not have the time to check the heating systems in all rooms. Compounding this, the rooms tended to get very stuffy, making it hard to find a comfortable temperature. When we requested extra bedding because there were three of us but only two duvets provided, we were informed that housekeeping had none available. This was surprising and inconvenient, as basic bedding for all guests should have been ensured. The bedding, although washed, had visible stains on some sheets, detracting from the overall impression of cleanliness. Adding to the disorganization, the cleaning staff worked at very unusual hours. When we returned from dinner well after 10 PM, room cleaning was still ongoing, which was unexpected. Another frustrating issue was that one of the elevator call buttons (for going down) did not work, and no notice or sign had been placed to inform guests. This added unnecessary inconvenience and further highlighted a lack of attention to detail. Overall, while the location and basic cleanliness are positives, the hotel suffers from significant maintenance issues, inconsistent heating, a shortage of basic amenities like extra duvets, unusual cleaning schedules, and overlooked problems like broken elevator buttons. Addressing these concerns could significantly improve the guest experience.

Un terribile servizio! Controllato in notte di 20/7 e fu detto che una delle nostre prenotazioni non poteva essere trovata. Nessun aiuto, compassione, empatia... niente. Finalmente un collega ha scoperto la prenotazione e abbiamo ricevuto le due carte per le nostre camere. In una delle camere c'erano già gli ospiti che rimasevano nella stanza!!! Ci scusavamo e andammo alla ricezione. Ancora una volta la collega donna non aveva compassione, disse: oh si, capivamo che la stanza era già occupata dopo che hai lasciato la ricezione!! Come non sapevano che prima di assegnarci la stanza?! ??? La persona che abbiamo interrotto il sonno è venuta anche a lamentarsi! Finalmente abbiamo una stanza, ma poi l'altra stanza prenota è stata invasa con un'altra famiglia che cercava di accedere alla stanza. Hanno nuovamente assegnato un'altra famiglia una delle camere!!! Abbiamo fatto un'altra reclamo!! Il manager è stato detto che sarebbe stato disponibile la mattina per presentare una reclamo. Non dormiva bene perché pensavamo che la nostra camera sarebbe stata visitata da ospiti non sospetti di nuovo! Venne domattina, andammo al ricevimento e fu detto al direttore che era in riunione e dovevamo aspettarli. Una signora ci ha poi avvicinato al colazione e ha detto che non era una manager, ma ha scusato le stesse ragazze alla ricezione, dicendoci che era una manager, e ci ha chiesto un rimborso e ci ha detto che un manager ci avrebbe contattato più tardi il giorno per discutere. Come ho scritto questa relazione, nessuno ha cercato di chiamarci nulla, molto infelice di questo servizio!