Leeds, Leeds Civic Hall: hotel nei paraggi

The hotel is just opposite the train station, the location is good to eat any dishes and supermarket is very closed . Before we checked in , i requested connecting rooms but they said no connecting rooms. The hotel upgraded us to have executive rooms . It was appreciated. But they didn’t clean and tidy and refilled new towels everyday, the 2 nd day. The room keeping manager attitude was very bad, blamed me to disturb her schedule, asked her Warden to do extra bedroom 😅😅😅😅. The fact was that morning the toilet was blocked , tried to call at 1000 to ask somebody come up to check , since nobody appeared and warden was cleaning in next room. So I asked for assistance, the Warden is very nice and helpful, he informed her room keeping manager then cleaned and bumped my toilet After that the room keeping manager came up and blamed to the Warden in next room , I was very frustrated then she walked to my room door and complained to me . What kind of attitude she was . I called to the receptionist asked somebody explained and apologized but no news . But till now no one contacted me from the hotel. About the last day I need to took the earlier train to airport, I would like to get refund of 2 rooms breakfast but failed they said they can offer a padded breakfast to me . They did on time but with no hot coffee as I requested.😓🤷♀️

L'hotel era molto familiare e la stanza era molto pulita e soddisfatta di tutte le attrezzature fornite nella stanza.

Che bella stanza ho avuto! Durante il mio soggiorno, una squadra amichevole e accogliente ha mostrato sopra e fuori servizio! Grazie!

The Hotel is very close to the main roads and easy to reach , check In was quick and efficient. Room clean and fresh. Since our last visit here the Changing rooms of the leisure have been upgraded and all the leisure centre a pleasure to use once again. The Restaurant and Bar area has been refreshed too with accompanying Good level of customer service. The City centre is a comfortable 20min walk passing by a number of attractive bars and restaurants, we had a nice Thai meal at Zapps. On the downside, for the second time our room fridge was defective, I'd be checking 1st next visit. The cooked breakfast was very complete but not very hot, the choice of cold choices was comprehensive. One Great advantage of staying at the Plaza is its even easier on the way out to access the M621 and Motorways and not have to negotiate the Ring road network. It's always our 1st Choice when we go to Leeds.

Abbiamo usato Hampton da Hilton molte volte. Ci siamo trasferiti a Hampton LEEDS 3x ora. Abbiamo amato tutto! La posizione è magnifica! 5 minuti a piedi alla stazione degli autobus e 10 minuti alla stazione ferroviaria.

Grande posizione, grande servizio clienti. Belli studio consiglia molto.

Good location next to train station - due to ongoing building works at the train station it’s easiest/quicker to get to the hotel near the entry/exit closest to platform 16 (I ply found this out after walking the long way around 🤦♀️). La camera rigenerata era bella.Il bagno era piccolo.Volevo andare a doccia la prossima volta.La temperatura era troppo calda, ma il personale ha fornito un ventilatore su richiesta. Letto matrimoniale per un viaggiatore solitario. Non sarebbe stato troppo comodo per due. Nessuna radio in camera o in TV che sarebbe stata bello. Roba, mutandine, impianti per la fabbricazione di tè/caffee, ferro e capelli frigo forniti. Colazione - buona selezione per le opzioni di colazione calda e fredda. Sarebbe bello avere un caffè migliore. La zona di lobby recentemente ristrutturata era bella. L'odore del profumo si è svolta in camera da colazione e a volte era un po' eccessivamente potente. Ciò significa che l'ingresso del pavimento non puzza bene (si la caverà) perciò vedo perché è necessario. La zona di lobby/bar recentemente ristrutturata è bella. Il personale era benvenuto e utile. In generale, avevo un piacevole soggiorno e sarei qui di nuovo come un solo viaggiatore. Se viaggiassi con un altro adulto, avremmo bisogno di un letto più grande per garantire un riposo/dormo più confortevole, quindi si sarebbe potuto bisogno di un upgrade o di una seconda camera.

In una grande posizione e molto vicino alla fermata di autobus ✨ molto grande cosi' facile da trovare 😂. Cerco di camminare dalla stazione ferroviaria all'hotel, mi sono preso circa 20 minuti di coz im un passeggiatore lento. Tuttavia molto stanco da strada molto collina che non sono un fan ma bus ferma molto vicino all'hotel e sdraiata verso la stazione ferroviaria è solo 3-6mins cammina 👍🏻👍🏻. La stanza era molto grande e completa con tutto. Suggerimento: spero che l'hotel fornisca come usare la lavatrice 😂

The hotel benefits from a very convenient location, which is one of its strongest points. It was generally clean, but several issues negatively impacted our stay. Our first room was uncomfortably cold, with half the lights not working and a loose faucet in the bathroom, suggesting a lack of proper maintenance. After reporting the heating problem, we were moved to another room. However, it became clear that we were not the only ones experiencing this issue—other guests were also having their rooms changed due to cold temperatures. It seems that because the hotel is so large, staff may not have the time to check the heating systems in all rooms. Compounding this, the rooms tended to get very stuffy, making it hard to find a comfortable temperature. When we requested extra bedding because there were three of us but only two duvets provided, we were informed that housekeeping had none available. This was surprising and inconvenient, as basic bedding for all guests should have been ensured. The bedding, although washed, had visible stains on some sheets, detracting from the overall impression of cleanliness. Adding to the disorganization, the cleaning staff worked at very unusual hours. When we returned from dinner well after 10 PM, room cleaning was still ongoing, which was unexpected. Another frustrating issue was that one of the elevator call buttons (for going down) did not work, and no notice or sign had been placed to inform guests. This added unnecessary inconvenience and further highlighted a lack of attention to detail. Overall, while the location and basic cleanliness are positives, the hotel suffers from significant maintenance issues, inconsistent heating, a shortage of basic amenities like extra duvets, unusual cleaning schedules, and overlooked problems like broken elevator buttons. Addressing these concerns could significantly improve the guest experience.

Terrible terrible service! Checked in night of 20/7 and was told one of our bookings couldn’t be found. No help, compassion, empathy…nothing. Finally a colleague did find out booking and we received the two cards for our rooms. In one of the rooms there was guests already staying in the room!!! We apologised and went to reception. Again the female colleague had no compassion, she said oh yeh we realised that room was already occupied after you left reception!! How did they not know that before assigning us the room?!??? The person whose sleep we interrupted also came down to complain! We finally got a room but then our other booked room was then invaded with another family trying to access the room. They had again assigned another family one of rooms!!! We went down to complain again!! Was told manager would be available in the morning to make a complaint to. Didn’t sleep well because we thought our room would be visited by unsuspecting guests again! Morning came, we went to reception and was told the manager was in a meeting and we had to wait for them. A lady then approached us at breakfast and stated that she was not a manager, she apologised for the same girls at reception telling us that she was a manager. We demanded a refund and was told a manager would contact us later on the day to discuss. As I am writing this report no one has attempted to call us whatsoever. Very unhappy with this service!