Santacroce Luxury Rooms

Siamo estremamente soddisfatti del nostro soggiorno! La camera era spaziosa e pulita, così come l'hotel. La sua posizione è sicuramente il punto di forza, poiché si trova proprio nel cuore del centro storico e a pochi metri da Santa Croce. Anche noi siamo stati accolti molto bene! Insomma, da rifare senza dubbio.

L'hotel è molto bello e in un'ottima posizione, ma è stato deludente! La stanza era fredda, il Nespresso era disgustoso per la sporcizia, l'acqua calda per la doccia era finita e la padrona di casa ha indicato che il ristorante è temporaneamente chiuso.

The rooms at Santacroce are clean and comfortable and well arranged. Bathrooms are great. Alessandra was very helpful in organising a parking place and getting us a pass to stop on the street nearby to unload the car. She also gave us several restaurant recommendations, even sending a message with an alternative when she realised the one she had given to us was closed.

I have been traveling solo for over 20 years and this is by far the worse experience I’ve ever had in Italy. Aggressive messaging for a week to know the exact time of my arrival, which I did. On the day of arrival, they proceeded to messaged me again to negotiate my arrival time to suit their needs. I was 1h30 min drive away and they wanted me to arrive an hour earlier than I had told them. Why?! there is nobody when you arrive: the key is in a locked box & they give you the combination. So what was the purpose of all those repeated useless communications? Just to annoy people on vacation I guess! Getting to the location is miserable, the old town is a maze of one ways and the only streets with access were blocked by tables and chairs from nearby coffee shops, and another was blocked by city vehicles. Called the reception to get assistance, but they could neither guide me or send me the directions. I was literally one block away! It’s so ridiculous you get the craziest fluff et of messages from this place, eating up your phone data but not one of these messages was about the precise way to get to the house without getting stuck. Ended up going outside of the old town to park and came back on foot. The room was hot and smelled a bit like a sewer on arrival.