Pierre & Vacances Résidence Les Jardins de la Côte d'Opale

Up our arrival we were greeted by a very unpleasant woman behind the desk(no name badge) but assuming she was a manager. We were told our room would be ready in ten minutes. We unload the car go back to reception then we are told our room wouldn't be ready until 5pm, it was 3:30 at this time. Fair enough, they said we could use the pool until our room was ready. We get the kids in their swimsuits and off to the pool. While walking around the decking at the pool the boards were loose, worn, coming up which is a major tripping hazard and loose, rusty nails knocking about. All the while, this woman(manager) at reception claims to speak not a word of English and is very snappy towards us. Minutes after the kids enter the pool, we were then called over, with attitude, told again our room would be ready in 10 minutes, after we pay a €200 deposit. Finally, we were are allowed in our room, it was nothing short of a decorated prison suite. Shower head was broken, muck around skirting boards, dishes still had reminance of previous use, "pillows" which I can only assume had been thrown through a washing machine as all the fluff inside was balled up in sections, mattresses were shocking! We woke up with back aches every morning. Cushions were sloping off the pullout sofa. We were supplied with 3 towels and 1 toilet roll for a family of 5 staying for a week. As reception was shut at this point, 6pm, and wouldn't be open till the following morning, I'd enquire the next morning about a couple extra towels and toilet roll. The next morning, I approached the same nasty woman simply asking for 2 extra towels and toilet roll, I was immediately snapped at, in her best broken English, yells at me and tells me to go do some washing if we needed towels, she rolled her eyes and stormed off. When she came Bach she shoved 1 roll of toilet paper at me. I said "and towels?" she says "NO!! You go wash!" I tried to explain we are a family of 5 and we only received 3 towels, I only want 2 more. She, snaps at me again storms off again and chucks 2 towels at me, shouts "NO MORE YOU GO WASH!!" Needless to say I made it a point not to have to deal with them again. She was very nasty, unwelcoming, and had I been able to communicate better with her, I would have immediately got my money back and gone somewhere else. A very disappointing start to our holiday. I will NEVER stay there again and I would NEVER recommend it to anyone. A company of this size should have trained employees with better customer service at the desk, require people to have a better attitude if working in the hospitality industry and rooms updated and regularly checked for any maintenance needed. All in all, horrible experience, awful staff with bad attitude, filthy rooms, serious maintenance needed, and whoever owns this place needs to stick there neck out and get it sorted. We love going to Le Touquet it's a lovely little town, beautiful, and quaint but I will never stay at Pierre & Vacances Résidence Les Jard

No frills decent stay, contact before arrival! Overall a pleasing stay once we managed to get in. The reception is closed on Sunday, this was not communicated during the booking process and a subsequent email went to my junk inbox meaning we hadn't contacted the hotel prior to us arriving menaning 3 hours of panicking before getting in. The pool was very good and the room was OK for what we needed although many cupboards and curtains are in poor condition and in need of replacement.

Rapport qualité prix, vraiment très bien. Nous reviendrons avec grand plaisir. Nous avons pu apprécier la piscine tellement agréable. L'emplacement très proche du centre ville. Nous y allions à pieds en 15 minutes. Le calme de l'établissement et la qualité des appartements très bien conçus. Bravo à toute l'équipe.

Résidence très vétuste, énormes trous sur le parking non éclairé le soir donc dangereux ! Déco et peinture à rafraîchir dans l appartement, les fenêtres ne ferment plus, les canapés sont avachis. Très bruyant on entend la conversation des voisins… tarif élevé pour les prestations proposés et l état des logements. En revanche le personnel est très courtois et à l écoute.

Très belle résidence et emplacement magnifique. Appartement 6 personnes vue sur mer spacieux. Cuisine bien aménagée tout équipée avec le confort maxi. Piscine intérieur agréable malgré le début d'été encore frais sur les plage du nord. Personnel très agréable.

Belle résidence située dans un quartier résidentiel bien arboré que l'on pourrait qualifier de parc. Calme et sérénité pour se reposer et profiter de belles ballades à pieds ou à vélo sur les nombreuses pistes sécurisées dans un cadre ombragé et très propre;