Novotel le Havre Centre Gare

Honestly, the service, location, is amazing. An amazing view from the balcony and I would surely give it a 5/5! All the shops are really close.

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Only stayed one night but a very comfy bed, hot shower, a good amount of space. I’d love it if the workout room had better equipment. I didn’t try the food or bar so can’t comment .

The room had a horrible odour and smell. Stale tobacco. Previous guests had been smoking in the room heavily and possibly the room had not been cleaned properly. The staff on reception were very unhelpful and lacked professional customer service skills. Their solution to the problem was to spray the room which would not have worked as the room needed full defumigation and deep clean and would take days/ long time to solve the terrible tobacco smells. We were left waiting for a long time and were advised that the hotel was fully booked, therefore no other options. We asked if we could be moved to another Novotel hotel within an hours drive which apparently was not possible. We asked for a refund under reasonable circumstance but were advised that was not possible too. At one point after one member of staff confirmed on inspection that the room had a terrible odour (the same lady who said the room could be sprayed with chemicals which would have created an awful smell) another staff member appeared and lied to say the room was ok. We eventually left Le Havre and on a busy Saturday night were able to book hotel rooms in Rouen an hours drive away at €270 expense. We will be making a formal complaint to the senior management of Novotel for full compensation and damages. We are a family of 4 (2 young children) it was a very distressing experience and the staff highly unprofessional. We have stayed in many hotels in France but never this before. Disgraceful behaviour.

5th time I’ve stayed here, once again no problems

Comfortable and clean facility, very disappointing check in. Check in was at 2pm, we had to wait until about 4pm to get the room. We had to ask several times but the reference person replied that he did not know what to do because the manager was not available. In the end she left without saying anything and we asked her replacement that she finally gave us the room but even in this case the courtesy and availability was not in her soft skills. Finally, the parking was reported at a cost of 6 euros per day on the reservation, instead they asked for 9 euros per day at a nearby facility Struttura confortevole e pulita, check in molto deludente. Il check in previsto alle 14, per avere la camera abbiamo dovuto attendere fino alle 16 circa. Abbiamo dovuto sollecitare diverse volte ma il riferimento rispondeva che non sapeva cosa fare perché il manager non era rintracciabile. Alla fine è andata via senza dirci nulla ed abbiamo chiesto al suo sostituto che finalmente ci ha fornito la camera ma anche in questo caso la cortesia e disponibilità non era nei suoi soft skill. Infine il parcheggio era riportato al costo di 6 euro al giorno sulla prenotazione, invece ne chiedeevano 9 euro al giorno presso una struttura nelle vicinanze