Hotel vicino a Consolato Generale degli Stati Uniti d'America, Kolkata

È un bel posto dove trascorrere del tempo. Camera pulita e cibo ottimo. È davvero piacevole trovare della frutta.

Everything was perfect; except the dinner buffet. We will come to that later.  I quote four memorable experiences.   1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!   2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.   3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience. 4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression!  The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right.

I stayed at this hotel with my friends and booked a separate room for myself. The hotel kindly arranged a room for me on the sixth floor with an amazing view of the city of Kolkata. The front desk staff were extremely helpful and polite, especially the gentleman with glasses at the check-in counter, who always fulfilled my requests and addressed any complaints promptly. They even allowed us a late check-out because our flight was delayed, which I truly appreciated. My room was spacious, clean, and well-maintained. The amenities provided were of high quality. The housekeeping staff were polite and clearly took pride in their work. The security staff at the main entrance were also very courteous and always ready to help — whether it was providing small change for delivery drivers or Uber payments. Special thanks to Raghunath, one of the security team, who helped us load over 60 kilograms of luggage into our Uber when we were heading to the airport. Overall, my experience was exceptional. The kindness, professionalism, and attentiveness of the staff truly stood out. I would highly recommend this hotel to my friends and colleagues visiting Kolkata.

Excellent services although felt that some mosquitoes were there. Otherwise it was a good stay. Breakfast was awesome and staff is super friendly and helpful. All together highly recommended to stay.

Elegant and luxurious hotel located in a beautifully renovated palace of royal family of Kolkata. Our room was very spacious, beautifully furnished with old, wooden furniture. The huge bathroom and all floors are made of marble. The hotel is located in multiple buildings of the palace complex. Delicious breakfast can be eaten outside in shaded patio or inside in air conditioned restaurant. Every evening there is a live show of folk dance performers. One of the best hotels I have ever stayed at.

Molto amichevole personale e buona posizione. Anche se 3 stelle sono un po 'alto. È piuttosto 2,5 stelle. Colazione è stato un buon inizio del giorno, continentale e indiano. La stanza era piccola e vecchia, ac rumore. Ma chi se ne frega; non vai a Kolkata per soggiornare nella tua stanza. C'era una terrazza sul tetto dove potresti mangiare e bere.Tutto in tutta la grande permanenza.

Located at a very busy area, where the bustling streets are lined with clothing vendors. Was upgraded to a huge 2 room suite. However, it was next to the meeting rooms where there were a dozen seated students awaiting their interviews for all the 4 days I was there. Getting to my room meant having to walk past a row of seated students.  Although the room was clean, the shower cubicle was not. The edges were filled with black mold.  The staff were helpful and friendly.  Overall, I did enjoy my stay.

Good location for tourist spots but quite noisy if you don't like the constant noise of beeping horns from the nearby road (not sure if it is even possible to escape this in India). It did get better between say 10.30pm and 8am). The train (immediately outside the hotel entrance) screeches by but not frequently, boat engines can be heard in the distance but it's on a river 😅. It was a bit of a party boat on some nights (loud and late disco noise if there is an event). The noise stopped at around 9pm one night but went on much later on another night; if your room is close to the bar it may be an issue was wasn't too bad for me as i use ear plugs. The most irritating noise, believe it or not, is people shouting or having loud conversations in the corridors. The room is 3* and there is no safe for your passport, cash, cards etc. The pillows, bed covers and floors were't cleaned particularly well. I had to help myself to consumables from the corridor as they weren't topped up by cleaners. Anyway, a very brief stay could be a good experience, one night maybe.I am pleased to have had the experience and despite the shortfalls would probably recommend it as a one off unique experience, for one or two nights. The breakfast was very good with lovely river views and a chill atmosphere.

Excellent experience! the hotel got all necessary facilities as per the budget. Quick service. Front office is prompt and service is as per five star standards. Food quality is awesome and one must try fish and prawns. Only suggestion is to replace mattresses if possible.

Hotel è vicino a birla scuola, mint o parco. Park Street e Arselan biryani (parco circo) è passeggiabile distanza. Il teatro strada si unisce al piattaforma birla. Il tasso è abbastanza alto sulla base del servizio. Colazione non è buona. Caricare l'acqua potabile. Il ristorante era pieno di amanti di hukka la sera. Il fumo è ovunque nel ristorante.