Hotel vicino a Stadio RCGT Park, Ottawa

Ho soggiornato due notti con la famiglia per visitare la città di Ottawa. Posizione ottima, a 20 minuti a piedi da Parliament Hill e posizionato in una via con molti ristoranti e locali. Lo stile è un po' datato ma la camera è confortevole e dotata di tutto il necessario (televisione, colonnina con prese usb in camera, lucina di cortesia per bambini, pc, stampante, climatizzatori, cucina con frigo, microonde, fornelli, lavello, pentole, stoviglie e alcuni utensili). È presente un parcheggio in loco a pagamento e una lavanderia con lavatrici, asciugatrici e detersivo utilizzabile gratuitamente, palestra (non l'abbiamo usata). Noi avevamo la colazione inclusa nel prezzo: stile continentale, buona. La sala da colazione è un po' piccola ma si può comodamente portare in camera e consumare lì. Ottima soluzione per un paio di notti per due adulti e due bambini.

Questa volta a Ottawa, ho alloggiato in un ostello della gioventù, ricavato da una vecchia prigione ristrutturata. La stanza da otto persone in cui alloggiavo un tempo ospitava un ex detenuto, e c'erano sbarre di sicurezza nelle scale, celle per i condannati a morte e un'ex camera di impiccagione. L'ultimo piano della prigione ospitava una clinica, mentre il piano terra ospitava una cucina e una sala polivalente. Se qualcuno veniva ferito in cucina, veniva portato su per la stretta scala incatenato. Dalla sua istituzione, la prigione ha giustiziato tre prigionieri, uno dei quali è stato condannato per l'assassinio del padre fondatore della Repubblica Cinese. La mia stanza da otto persone aveva bagni e lavanderia in comune, colazione gratuita e visite guidate giornaliere gratuite della vecchia prigione.

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

Very nice hotel; like a brand new hotel. The room was spacious, clean and with a nice view. The breakfast was great. Our kids has enjoyed the swimming pool. This hotel will my first choice for my next trip to Ottawa ❤️

Great stay. Central location downtown. Comfortable bed and pillows. Felt relaxed and revitalized. Room as upgraded at check in by the receptionist so that was a bonus!

Abbiamo trascorso un soggiorno fantastico. Un hotel storico e bellissimo. Il personale è stato cordiale e disponibile e ha reso il nostro soggiorno piacevole!

We thoroughly enjoyed our stay here - the room was spacious as we were upgraded to a preferred corner room for free. The hotel had a WiFi issue when we checked in but the receptionist Todd was extremely helpful and gave us recommendations for food nearby while we waited to be able to check in. The location itself is central and close to the market, but there are quite a few individuals struggling with mental health, homelessness, and addiction issues who tend to linger in the area. The security for the hotel however is great. The gym is brand new with a great view and there is a hotel pool and sauna as well as laundry facilities. The hotel staff were always extremely helpful and accommodating, and went above and beyond to make us comfortable during the stay with small touches such as extra water. We would recommend staying here again based on the comfort of the room, the view, and also the incredible and friendly service.

L'hotel era molto buono, è ben posizionato e la pulizia è buona!

Where to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon.

Grande posto per soggiornare bello e pulito non lontano dal centro. Parcheggio privato e camera per 3 persone è grande con una grande cucina. Sicuramente consiglio. Prezzo è anche conveniente.