Hilton Orlando Buena Vista Palace - Disney Springs Area

Nothing great about this hotel. Not very clean. Some staff really nice and some quite unfriendly and unhelpful. First room smelt and was damp and wet I had concerns about mould. So cold no option to turn the AC off it kept turning on. Mediocre stay overall wouldn't stay again.

Disney Springs is right across the street. The pool area and lazy river are very well designed. The kiddie pool is perfect for children ages 0-5, and parents can sit back and relax while watching their kids play. The staff at the breakfast buffet was great and even asked us if we wanted a cup of coffee to go and she actually made us two new coffees for us to take away. We stayed in a fireworks viewing room, and we could see two different fireworks shows far away from our room every night from 9:00-10:00. The room was not very spacious, the interior was a bit dated and we had to put a towel in the slippery tub to prevent my child from falling.

Incompetent… valet good people and service, front desk incompetent

Quite good. But pillows are not very comfortable. The room is very clean. They offer Disney shuttle as well, very convenient!

Room and bathroom were not that clean and could've done a better job. Towels and bed sheets had stains.

The amenities were great! The pool area was the best. Be aware that the hotel takes a $100 retainer and charges a resort fee and parking fee for every night you stay. We stayed two nights and had a $125 fee at checkout.