Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers

The service is mediocre and currently we are here right now and there are loud explosions and drilling from the early morning to the evening without a break taking a nap that’s not gonna happen for you or your kids. they are clearly remodeling. I’m sure they clearly explain before people come here however, this is beyond light construction….we have a three bedroom and it’s so crusty and old. The kitchen is a joke. Just a microwave and Dw small fridge no disposal even. Feels so old like no matter how good they try to clean it it is just rusty and gross. We asked to change rooms to one not sandwiched by explosions in front and back. They said no.

A-1 experience! During our 5-week visit, we stayed in the newer Lahaina Villas (1 week), Napili Villas (2 weeks) and the original Lanai Tower (2 weeks). This extended stay allowed for a thorough overview of the resort. The valet, bell desk and front desk staff were over-the-top helpful and friendly, often greeting us by name. We were met with warm "Alohas" and smiles by housekeepers, groundskeepers, pool and food employees...staff at all levels. Many team members had lost their homes, vehicles, all possessions in the tragic Lahaina wildfire, but you would never know it. Bless them for their continued, wonderful spirit and service. The original 1980's hotel (Molokai, Lanai, Maui towers) was converted into spacious new timeshares in the late 1990's - early 2000's. They will soon undergo a major update, including new wood floors, new furnishings, beds, window coverings, rebuilt bathrooms (converting many tub/showers to large walk-in showers), all new plumbing and electrical. Our family appreciates these original towers for their very spacious rooms and the over-sized private lanai/balconies (on the lower floors, the lanai almost doubles the inside living space). Because each 'room' was once a hotel room, there is a full bath in every room. Therefore, a 2-bedroom (sleeps up to 8) has 3 full baths; 1-bedrooms have 2 full baths. The primary bedroom has an oversized chair that converts into a single bed, or a free 'rollaway' (stands up along the wall for daytime storage) can be requested for those who prefer to not share the queen sleeper sofas. Free commercial washers, dryers, steamer unit near the pool. To complement the condo's kitchenette space, use stainless grills throughout the resort or modern shared kitchen with cooktops, oven, prep space, commercial sinks. The fabulous 3.5 acre super pool in the center of the tropical resort kept our family entertained with the slides, grotto, waterfalls, sand-bottom pirate ship cove, hot tubs, free activities (including popcorn or shave ice every weekday, free Pickleball/tennis courts & equipment, putting greens, sunrise beach yoga, etc.), hula shows, live musicians & singers. Delicious poolside food (breakfast, lunch, dinner) & outdoor, covered seating at the Marketplace To-Go. Onsite Starbucks, Longhi's restaurant, and pool bars. Free pool towels and pool food/bar service. Maui needs visitor support now more than ever! We were welcomed and thanked for visiting by locals-- from shop keepers, restaurant servers, grocery clerks, resort staff. Please don't hesitate to visit. The original 'don't come' message during the initial wildfire shock was reversed within weeks. Unfortunately, the 'please come' plea hasn't been heard by many. Other than the beloved historic Lahaina town, the wildfire did not physically affect anything else in all of beautiful West Maui. Please help businesses stay open, giving residents jobs, bringing back their healthy economy. We look forward to returning to the Ma

It's Maui and Ka'anapli what more can you ask for! The hotel is in a great location, the pool is awesome with the drinks flowing and the sun out you can enjoy your time and soak up the sun. The beach out front not so great for swimming, the reef is pretty sharp, but you can catch a surf if the conditions are right. Walk north past Whalers for some snorkeling or jump on a catamaran for an adventure to some great spots. We stay here at least once a year for a week and worth every penny. You like golf? Two courses right there, want more of a challenge - get a ride up to Kapalua....Plantation Course....Whalers Village has it all, and an ono food truck near the ABC store...trust me cuz...the coconut shrimp and mac salad ...the resort is a solid choice, and show some love to the bartenders and servers! Aloha

Pleasantly surprised! I’ve been reading all the negative comments and was leery about coming. It’s been amazing. Yes they are starting renovations in June but I wouldn’t say the room was horrible just needs an update. We traded through interval international and Marriott finally honored our category being an ocean view room. It was incredible!!! I had a bad experience in the past with Marriott and trading in with vacation club points for an oceanview and I was so upset because it was a parking lot view, I had vowed never to come back but being 12 years ago my anger has softened and was very happy to have changed my mind. We will be back!!

First off I want to say how great the staff is here, my review of the staff is five stars. This is a review of the management and lack of policies of this property. If you are not traveling with children I would avoid this property. The pool area was closed yesterday because a child pooped in it. Gross, but ok, I thought, I'll roll with it and have a nice soak in the hot tub. NOPE. All hot tubs were FILLED with small children, including BABIES IN DIAPERS! Gross, and not sure that is good for babies. Ok, I thought, I will go have a nice nap upstairs in the room. NOPE. Children screaming at the top of their lungs in the lobby. The whole pool area of both pools are littered with trash, children's floatys and toys. It's just gross. I won't come back here and opt for a nicer less kid centric place, or trade out for a Marriott with an adult pool option. And yes, I love kids, I raised a couple of my own but I never assumed everyone around them wanted to hear them screaming or let them leave their toys and litter around shared spaces.

We are owners at Ko'Olina on Oahu but have been exchanging one week of our ownership every year for a week at this resort because we love it just as much as out home resort. You simply can't beat its location on Kaanapali Beach, the availability of beach chairs and cabanas, as well as access to all the great shops and restaurants at Whaler's Village. We just left a day ago and can't say enough about the great staff and cleanliness of the rooms and common areas throughout the Lahaina and Napili Towers. I've never stayed in the renovated hotel suites so can't comment on those, although I've seen the models and they aren't bad if you don't intend to cook while you're there. My wife doesn't like to eat out every night (a couple times during a 7 day stay is enough) and prefers to cook. But, I highly recommend the resort as it's an excellent place to stay.

I'm hoping this review get's seen by many and corporate. This was the worst experience I have ever encountered in a Resort. The quality of service and what you get in return is not worth it. Let me start by just stating when I showed up for checking in. I have never ever felt racially profiled, until I went to this Resort. People in front of me were being treated with such great hospitality, smiling at them, educating them on all the perks the resort had. Then here I come to the front. The guys name was Jonathan. the first thing he tells me is, "I'm not ready". I said no problem, stood there and waited. We proceeded to checking in. I was being rushed, talked down on, was not explained anything about the benefits of the resort. i got an attitude and my key cards thrown at me. I got a deal through customer care and he did not want to honor it and said to me "This is to expensive for you, you can call care and pay through them then i will check you in". I kept is as professional as I could and responded just get me a room and charge whatever you need. It was such a horrible experience to start with and on my wife's birthday. My wife wanted to leave but i stuck it out and proceeded as the travel was long. The room, the room smelled nasty, the cabinets on the inside full of dust. The staff, rude, arrogant, when I would walk and pass the front desk, no good morning or any type of greet. I asked for some towels, they told me they would deliver me some, never came. I felt as though i was being treated different just because my ethnicity was different. The last night i stayed was the worst. i woke up in the middle of the night because my wife was telling me she felt uncomfortable and itchy. I didn't pay to much attention to what she said, and here we go. Maybe an hour later i see small black critters jumping. I woke up with bites on my arms. I was really upset and left early in the morning. That was incredibly uncomfortable and nasty. This was the worst experience and i hope they don't treat customers like they treated me. As well as check the rooms well, because you might find insects. Will never recommend to anyone.

This is a very nice resort with beautiful beaches. The food and drink prices are very high. $18 for a poolside drink and $20 for a sandwich at the resort Marketplace. Beautifully landscaped pool areas with a really nice children's pool area. very safe area for toddlers. No washer and dryers in the suites, but they are free to guests in the laundry area down at the pool area.

We stayed in the main hotel section, not the towers. This stay was our first major disappointment as vacation club owners. The room was very dated and not well-maintained. There were drink ring stains on the furniture and shelving, for example. The bathrooms had visible wear and tear such as paint and scuff marks. The hotel lobby and common areas looked shabby and run down. I was honestly shocked when we arrived at the appearance of the property. We only ate one meal on-site. It was mediocre at best and extremely overpriced for what we had. We decided not to eat on-sight again after that. This hotel needs to step up its game. It is not on par with other Marriott resorts and not worth the vacation club points we spent to stay there.