Hotel in zona Mouton Park, Lafayette

Stayed here for a Reba McEntire concert at the Cajundome which was literally across the street! Dry convenient. Friendly staff! Clean rooms and good breakfast and dinner at the restaurant. It too far from other eating areas etc. I would definitely stay again!

This has been one of our favorite places to stay over the years, we sometimes stay 2-3 times a year. Sadly, I think we might look for a new place to stay when we visit Lafayette in the future. The staff was very kind, helpful and accommodating this visit. Check in was great, fast and easy. Our room was dated, but fairly clean. I didn’t report it, but one of the lamps was missing on one of our nightstands, so it seemed dark in the room. The bathroom could’ve been cleaner, grime in the doorway that may be permanent, I couldn’t tell. Hot water took forever to come out of the shower. A/C seemed to be broken most of our stay. The other BIG problem this hotel has is people who aren’t guests using the pool. This time, they had a system. Park in the nearby parking lot, get a housekeeper to let them in, then enter through one of the pool view rooms that a housekeeper was cleaning, to make it appear they are guests. I know they weren’t staying in that room because when we went to the pool, the inner door was opened and the housekeeper was cleaning, no guests were staying there. This kind of thing has happened the past 4-5 times we’ve stayed here. Mother’s Day, they parked in the parking lot and set up a complete party complete with obnoxious music, food, screaming kids running around on the pool deck and not one of the people was staying at the hotel…they never are. I don’t know what can be done because it’s so easy to enter the pool from the parking lot UNLESS they go back to having to use your key to enter the gate and instruct housekeeping that their friends and families done have free reign over this pool, it’s strictly for guests and ENFORCE IT IS ONLY FOR HOTEL GUESTS. We paid for our room, and expect peaceful use of the pool, these people aren’t guests and shouldn’t be allowed to use the pool when guests are just trying to relax out there.

I will try to be as unbiased as possible. It was only 5 days ago that I was in a newly constructed Residence Inn in a major city. Overall, Residence Inn Lafayette Airport was a really good stay. Pros: This place is extremely clean. The cleaning staff goes out of their way to make sure this place is clean from top to bottom. It has that fresh, clean aroma all throughout the property. The entire room was spotless upon arrival. Additionally, the front desk staff were extremely helpful and accommodating. They are very quick to respond to messages sent via the chat function in the Bonvoy app. I regret not getting the name of the agent that checked us in, but she was extremely helpful in suggesting local cuisine. Feezo's is now my new favorite restaurant for chargrilled oysters. Cons: The rooms are really dated and shows plenty of wear and tear. More specifically, the mattress was in pretty bad shape. It had hills and valleys from head to toe and was NOT comfortable. I'm almost certain it's an original mattress from the opening of the property. Same goes for the couch. It was NOT comfortable at all. The pillows and cushions were in very bad shape. Mind you, these items were very clean, but old and worn out. The tv's are also dated. They are really small, probably Gen1 plasma, 24 inches. The channel lineup was impressive, however. I haven't seen that many channels in a hotel in a while. In conclusion, it was a good stay. I was more impressed with the cleanliness than the actual room. Breakfast was ok... food was good, but there was no cheese at all. I haven't decided if I will stay here again in the future as I am accustomed to a more updated hotel atmosphere.

This is our first visit to Home2 Suites and I would recommend highly. We had been traveling and due to rain and traffic were delayed. It was the same day as the Microsoft security event that shut day lots of electronic services for businesses. Your employees (3 total) all greeted us with smiles despite dealing with no room keys. We arrived just as they were able to produce keys and we felt SO welcomed. The next morning I visited the breakfast buffet which was quite impressive and so many options. Again I was greeted by a maintenance man as well as the front desk person. I would definitely recommend this location to anyone that ask.Keep up the great work!!!

Questo è di gran lunga il peggiore hotel che abbia mai soggiornato. Iniziare, quando sono entrato nell'hotel, l'agente al dipartimento non mi ha nemmeno salutato. Mi ha guardato come se avessi dovuto parlare prima con lei. Era più preoccupata per la chiamata FaceTime che per prendersi cura di un ospite. Quindi sono andato in camera mia per essere terrorizzata. Ho prenotato un studio regina e ho ricevuto un letto matrimoniale. Non è grande, ma vorrei essere stato informato al check che il mio tipo di camera non era più disponibile. Sono andato in camera e dove è stato il peggio. La stanza era disgustosa. Ci sono stati tinture sul letto, vecchie sigarette nel sigillo della finestra (dovevano esserci per un po' o non sarebbero quasi neri), cime sporche, microonde sporche, e molto altro ancora.A questo punto, volevo solo una nuova e spero che pulita stanza. Ho chiamato il desk per chiedere un movimento di camera e, in mezzo alla spiegazione, mi sono attaccato. Poi sono sceso al desk e le ho detto di cancellare la mia stanza. A questo punto ho voluto uscire! Mi dice che deve pagarmi e controllarmi (tenete presente che ero li' per 5-10 min), e poi mi informa che solo il Direttore Generale può chiedere il rimborso e chiamare alle 11:00 per parlare con lui. Ho rivolto, come istruito, le mie preoccupazioni e la mia indignazione al direttore generale Brandon, per essere dimesso, è il direttore più non professionista che abbia mai incontrato. Ho avuto una scusa per l'orzo e quello che ho ottenuto è stato breve e dismissibile. Ora capisco perché il personale è il modo in cui sono guidati da qualcuno che è lontano da curare e professionista. Non rimarrò mai in questa proprietà e suggerirei lo stesso per voi. Almeno mi permetta di salvare la testa. Spero che questi commenti siano utilizzati per la formazione e la responsabilità, che si stanno facendo molto male nel mantenere le norme IHG e che dovrebbe essere ulteriormente esaminato.