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Hotel de l'Ocean
4.2/522 Recensioni

Hotel de l'Ocean

La Rochelle|0.13km dal Via Brazil
We have just stayed here for two nights in a family room for 3. The room was very small, dark, tired and extremely dirty with a thick layer of black dust coating all the skirting boards and worst of the headboard!! We noticed the entrance and stairway were very dusty too, so obviously cleaning is not a priority at this hotel! This was confirmed when we were told that housekeeping would not be cleaning our room during our two night stay due to covid. Having stayed in various hotels in the Uk & Portugal during covid, who still provided housekeeping, we found this very odd. Due to covid I do carry antibacterial hand wipes so I cleaned the thick layer of dust, as we did not want to breath it in, especially as the headboard was totally covered in black dust! It was clear to see that the room has not been cleaned thoroughly for quite sometime, which was not pleasant and very disappointing. I did check to see if we could change hotels but, being peak season there were no vacancies elsewhere. We did mention the black dust upon checking out. The response we received was absolutely shocking! The woman at the desk refused to let me speak, continuously interrupting me! She refused to believe us and kept repeating that the rooms are cleaned regularly! I showed her a photo of the black dirt I had removed with my wipes and she blamed the air conditioning unit, which we didn’t even use! After seeing my photo of the wipes she accused us of being ‘cleaning *******’!! Such a rude and unpleasant, not to mention unprofessional woman!! Zero customer service & care!! During our stay we were unable to use the television in fear of being electrocuted as the plug and wires were precariously hanging off the wall!! We did bring this to her attention but she refused to even listen and swiftly took payment for our stay and ushered us away. Avoid this dark dingy, dirty, hotel!! La Rochelle has many hotels and for €115 per night, you are sure to find much better accommodation elsewhere!!

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Leggi le recensioni degli ospiti sugli hotel di La Rochelle

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Hotel la Marine, Vieux Port
4.1/571 Recensioni
Io e mia figlia abbiamo trascorso un paio di giorni in questo hotel all'inizio di aprile. L'hotel è molto bello, in una grande posizione e il colazione consegnato alla nostra stanza è stato fantastico, ma ciò che ha fatto davvero il nostro viaggio è stato il grande servizio. Mi dispiace non aver ricevuto il nome del signore che era in ricezione, ma devo dire che non poteva fare di più o essere stato più piacevole e sicuramente ha aggiunto al nostro bellissimo pochi giorni fa a La Rochelle.
Hotel de l'Ocean
4.2/522 Recensioni
We have just stayed here for two nights in a family room for 3. The room was very small, dark, tired and extremely dirty with a thick layer of black dust coating all the skirting boards and worst of the headboard!! We noticed the entrance and stairway were very dusty too, so obviously cleaning is not a priority at this hotel! This was confirmed when we were told that housekeeping would not be cleaning our room during our two night stay due to covid. Having stayed in various hotels in the Uk & Portugal during covid, who still provided housekeeping, we found this very odd. Due to covid I do carry antibacterial hand wipes so I cleaned the thick layer of dust, as we did not want to breath it in, especially as the headboard was totally covered in black dust! It was clear to see that the room has not been cleaned thoroughly for quite sometime, which was not pleasant and very disappointing. I did check to see if we could change hotels but, being peak season there were no vacancies elsewhere. We did mention the black dust upon checking out. The response we received was absolutely shocking! The woman at the desk refused to let me speak, continuously interrupting me! She refused to believe us and kept repeating that the rooms are cleaned regularly! I showed her a photo of the black dirt I had removed with my wipes and she blamed the air conditioning unit, which we didn’t even use! After seeing my photo of the wipes she accused us of being ‘cleaning *******’!! Such a rude and unpleasant, not to mention unprofessional woman!! Zero customer service & care!! During our stay we were unable to use the television in fear of being electrocuted as the plug and wires were precariously hanging off the wall!! We did bring this to her attention but she refused to even listen and swiftly took payment for our stay and ushered us away. Avoid this dark dingy, dirty, hotel!! La Rochelle has many hotels and for €115 per night, you are sure to find much better accommodation elsewhere!!
Maisons du Monde Hôtel & Suites - la Rochelle Vieux Port
4.2/555 Recensioni
Arrivammo nel buio, nel vento e nella pioggia. Tuttavia, la signora della ricezione e del valletto è venuta fuori per salutarci, che apprezzavamo. Molto buon parcheggio auto. L'hotel è un bellissimo edificio su una strada con belle negozi e caffè. Il bar e la sala lounge sono molto ben decorati con mobili comodi e c'è stato un incendio, creando un'atmosfera bella. Sono stata molto impressionata da La Rochelle e mi piacerebbe visitare l'estate. Molto amichevole e utile personale. Non abbiamo mangiato nel ristorante, ma sembrava buono. Grazie.
Résidence Pierre & Vacances Centre
3.7/548 Recensioni
J'ai une nouvelle fois passé au sein de la résidence centre Pierre et vacances de La Rochelle un séjour formidable. De la réservation du séjour par échange de mail avec les réceptionnistes très professionnelles, Sylvie et Pauline que je remercie encore une fois et que j’ai déjà hâte de retrouver l’an prochain, à l'accueil lors de mon arrivée et la preparation de mon logement par Monsieur Hasni, l’hôte de propreté qui a fait preuve d’une efficacité impressionnante et d’un soucis du détail, pour que je puisse en prendre possession le plus rapidement possible, jusqu'au dernier jour de mon séjour, l'ensemble des employés de cet établissement, et même Monsieur Francois, bravo pour votre réactivité, ont toujours été à mon écoute et ont répondu parfaitement à mes attentes, mes sollicitations et mes remarques. Pour avoir côtoyé il y a bien longtemps d'autres établissements hôteliers de la rochelle avant de poser mes valises au sein de la résidence centre, je peux recommander fortement cet établissement pour un cour séjour ou plusieurs semaines comme ce fut mon cas encore cette année. L’encadrement de réception peut être fier des compétences de leurs équipes et notamment leur professionnalisme. Je fréquente cet établissement maintenant depuis quelques années pour le lieu, l’emplacement, sa localisation dans la ville, c’est vrai, mai aussi pour les qualités humaines, l’empathie, le professionnalisme des employés. Idéalement situé à 5 minutes de la gare et à 3 minutes du vieux port, cet établissement coche toutes les cases : propreté, disponibilité, services et bien d’autres.
Ibis la Rochelle Vieux-Port
4/575 Recensioni
The hotel is in the perfect location to many bars and restaurants plus right on top of the port. We were there when La Rochelle won the rugby cup which enhanced the atmosphere. We booked a table on our first night at Le 4 Sergents and had a ball. It was a great night with great food live music and ended with a dj. We used the bar on the second evening but found there was very little for them to serve us with. When we mentioned this we were answered by one of the staff with “this isn’t a bar!”. We mentioned that it was raining outside so would like to be able to have a drink at the hotel and she replied “we’ll get a coat on”. Really rude and not hospitable at all. All other staff seemed fine and pleasant. The room was ok but thought that the bathroom could do with a refurb.
Tour de Nesle la Rochelle Vieux Port
4.2/566 Recensioni
Gorgeous boutique hotel right on Vieux port making it in the heart of the buzz around the port but noise wasn’t an issue at all. Everything was accessible and within a few minutes walk. Bus from the airport stopped right outside the hotel, train station is a 5 minute walk away. Room is v small and a bit cluttered but view from the room made up for it. Didn’t have a balcony (a few rooms have) but we loved looking out our window at the buzz around the port and watching the entertainment. It was spotlessly clean and was cleaned daily. Bathroom was bright and had great lighting, a rare in some hotels where you can barely see without turning all all lights. Minibar including water, coke and iced tea included which was a nice touch. Also got a plate of macarons and a little welcome card which again was lovely. Safe also included free of charge. Beds were very comfortable and plenty of sockets to charge phones etc. Staff were wonderful and so friendly. Didn’t have breakfast as there are so many places to chose from in the city. La Rochelle was amazing and I will hopefully come back and would have no hesitation in staying in La Tour de Nesle again.

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