Hôtel le Yachtman, the Originals Collection

One can forgive some less than perfect aspects - such as faded or outdated decor, and frame it under 'charm' of an hotel with a lovely harbour-side view. However the overall experience was so disappointing, that the four stars it has must have been given according to an old town's standard, and not of the 'international four stars' standard. While congratulating themselves for making my room available 20 minutes earlier than the check-in time of 3pm (despite my having arrived at 6.30am and requested an earlier check-in - any other hotel in the world claiming to be 4stars would do so much better) - perhaps thinking I was too tired to care - the receptionist tried to give me a superior double room (smaller, without the sofa) instead of the Junior Suite (larger space with sofa) that I had booked and paid for. When I pointed out the difference, she insisted it was correct though the listing included a sofa and so did the photos, and the room they tried to palm off to me did not have these. When I said I wanted to make a formal complaint, she said to me that she'd already spoken with the Manager who agrees with her (therefore one-upping me without even giving me the opportunity to formally complaint) nor was there any care or prioritisation of customer satisfaction. She thought that the right customer strategy was telling me I can't read, but I've screenshotted the booking and can prove it. Then she tried to embarrass me by saying "after all we did for you - meaning the 20 minutes extra) in front of other guests. Deplorable behaviour. While the other staff were helpful - just for this one receptionist, it tainted it all. AVOID AT ALL COSTS IF YOU WANT A RELAXING STAY.

Nice location, cosy room, nice swimming pool! Fantastic service and welcome We had a wonderful time. Highly recommend

Lovely hotel in a great location situated very near the old port. It has a 24hr reception which means you don't have to worry about codes etc. To get back in later 8n the evening. The staff were excellent, friendly and very helpful. The room was very spacious, had recently been refurbished and the bed was large and extremely comfortable. .ovely italian walk in shower and large sofa fluffy towels. The breakfast was buffet style lots of choice and even offered scrambled eggs and bacon on demand. There was secure parking just down the road at 12 euros a day. Bars and restaurants were a stone's throw away. It also had a lovely courtyard with a pool but visiting in October it was already closed for winter. Our room was overlooking,ing the courtyard and was extremely quiet at night A superb spot